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Reviews of THE CELECTON Matsumoto

3 out of 5
THE CELECTON Matsumoto
1-3-38 Josei, Matsumoto, Nagano

Reviews

8.8

Excellent

Rating 10 - Excellent. 300 out of 602 reviews" "
Rating 8 - Good. 229 out of 602 reviews" "
Rating 6 - Okay. 50 out of 602 reviews" "
Rating 4 - Poor. 12 out of 602 reviews" "
Rating 2 - Terrible. 11 out of 602 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant.
Stayed 1 night in May 2024

10/10 Excellent

Kaixin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Great staff. Will definitely return next time I’m in Matsumoto.
Stayed 2 nights in May 2024
Response from The Celecton Matsumoto on 15 May 2024
Thank you for using The Celecton Matsumoto.I am very grateful for your compliments.We look forward to seeing you again.Thank you for your feedback

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the castle. Lovely amenities. Too bad I couldn’t try the bath. Strictly no tattoos. Also would be nice not to have towel set everyday - only if asked. Much more luxurious than I imagined
Stayed 2 nights in May 2024
Response from The Celecton Matsumoto on 12 May 2024
Thank you for using The Selecton.We are very happy to receive your compliments. Thank you for your feedback.

10/10 Excellent

Poh Cher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, staffs are very polite and fast. Walking distance to Matsumoto Castle and other food places. The price is quite reasonable.
Stayed 1 night in Apr 2024
Response from The Celecton Matsumoto on 4 May 2024
Thank you for using The Celecton Matsumoto. Your words of praise are very encouraging. Thank you for your contribution.

8/10 Good

Ng Lay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 1 night in Mar 2024
Response from The Celecton Matsumoto on 29 Apr 2024
Thank you for using it. Thank you for your compliments regarding the breakfast.

10/10 Excellent

Annie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only several minutes walk from Kita-Matsumoto station. It is also close to the castle which is about 10 minute walk away. The area is safe and quiet, away from the crowd around Matsumoto station. The staff is very helpful. Breakfast is reasonably priced and is okay. The room is clean and has what we needed for our stay.
Stayed 1 night in Apr 2024
Response from The Celecton Matsumoto on 29 Apr 2024
Thank you for using The Celecton Matsumoto. Thank you for your feedback

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with everything within walking distance.
Stayed 1 night in Apr 2024
Response from Celecton Matsumoto. on 16 Apr 2024
Thank you for choosing The Celecton Matsumoto. I am very grateful for your compliment.The Selecton Matsumoto

10/10 Excellent

callum, edinburgh

Great view of the castle if you get the right room.
Stayed 1 night in Mar 2024
Response from The Celecton Matsumoto   Front on 17 Mar 2024
Thank you for using The Celecton Matsumoto.

8/10 Good

Ayumu

Business traveller
Liked: Property conditions & facilities
Walking distance from Matsumoto station.
Stayed 1 night in Mar 2024
Response from The Celecton Matsumoto   Front on 17 Mar 2024
Thank you for using it.

10/10 Excellent

Edward, Hampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Celecton staff was very helpful and even kept our suitcases after check-out so we could go see Matsumoto castle. The room was very nice, it even has several black and white scenic photographs hanging on the wall. It also has a great public bath. Very close to the Kitamatsumoto train station and to Matsumoto Castle. Matsumoto strain station is also nearby just a few minutes farther than Kitamatsumoto.
Stayed 1 night in Mar 2024
Response from The Celecton Matsumoto  front on 9 Mar 2024
Thank you for using The Celecton Matsumoto. The staff is very encouraged by the many compliments we receive. Thank you for your feedback.

8/10 Good

neko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from The Celecton Matsumoto   Front on 19 Feb 2024
Thank you for using The Celecton Matsumoto. Thank you for your kind words. Thank you for your feedback.

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024

10/10 Excellent

Saori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and well positioned for a visit to the castle. I would recommend
Stayed 1 night in Feb 2024
Response from Celecton Matsumoto   Front on 16 Feb 2024
Thank you for using The Celecton Matsumoto. I am very happy that you posted this.thank you very much.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, seems to be brand new. Extremely quiet, clean, great service. Microwave, laundry and onsen. A short walk to the castle.
Stayed 3 nights in Jan 2024
Response from The Celecton Matsumoto   Front on 3 Feb 2024
Thank you very much for using The Celecton Matsumoto. We look forward to seeing you again.

8/10 Good

Ayumu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ザ・セレクトン松本 フロント on 9 Jan 2024
御利用いただきありがとうございました。

8/10 Good

Balloonie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Celecton Matsumoto   Front on 26 Dec 2023
Thank you for using it.

10/10 Excellent

Riku

Stayed 2 nights in Nov 2023
Response from ザ・セレクトン松本 フロント on 14 Dec 2023
御利用いただきありがとうございました。

6/10 Okay

Sh-non

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is still quite new and the location is convenient if your propose is to visit Matsumoto Castle. Staff and service is OK. However, the room is quite to small for 2 people. We also cannot open our luggages in the room at the same time. We can feel a bit dusty in the room as well. Also, these is very rare places to eat nearby the hotel, even the convenient store is also not close. We booked for twin-bedded room. However, the hotel couldn't give it to us.
Stayed 2 nights in Nov 2023
Response from ザ・セレクトン松本 フロント on 21 Nov 2023
この度はザ・セレクトン松本をご利用いただきありがとうございました。当ホテルは松本城の観光に便利な場所にございます。今後もサービス向上に努めてまいりたいと思います。評価をいただきありがとうございました。

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it! The location, the cleanliness and the food. Everything was perfect! We stayed 2 nights.
Stayed 2 nights in Oct 2023
Response from The Selecton Matsumoto Front on 3 Nov 2023
Thank you for staying at The Celecton Matsumoto.All of our staff are very happy to hear that you enjoyed sightseeing in Matsumoto.We look forward to serving you again next time.

6/10 Okay

Tadashi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ザ・セレクトン松本 フロント on 30 Oct 2023
この度は、ザ・セレクトン松本にご宿泊いただきましてありがとうございました。また次回、お客様のご利用をお待ち申し上げております。

8/10 Good

Shlomi Shlomo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff and comfortable rooms. Breakfast can be improved, but overall, a great place.
Stayed 1 night in Oct 2023
Response from The Celecton Matsumoto front desk on 29 Oct 2023
Thank you for staying at The Celecton Matsumoto.All of our staff members are very happy to receive your feedback.We look forward to using your service again the next time you come to Matsumoto.Thank you for taking the time out of your busy schedule to post.

10/10 Excellent

Haruki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check in and check out. The room was clean and everything I needed was prepared
Response from The Celecton Matsumoto  Front on 15 Oct 2023
Thank you for using The Celecton Matsumoto. I am happy to receive your compliments.

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from ザ・セレクトン松本 フロント on 8 Aug 2023
ご利用いただきありがとうございました。

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
The hotel was clean and the staff was accommodating and professional!
Stayed 1 night in May 2023
Response from he Celecton Matsumoto on 16 May 2023
Thank you for using The Celecton Matsumoto. We are very happy to receive your compliments. Thank you for your feedback.

8/10 Good

Mich

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from ザ・セレクトン松本 フロント on 7 May 2023
この度は、ザ・セレクトン松本にご宿泊いただきましてありがとうございました。また次回、お客様のご利用お待ちしております。

10/10 Excellent

Wendy

Stayed 1 night in Apr 2023
Response from The Celecton Matsumoto front desk on 5 May 2023
ご利用いただきありがとうございます。

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean, quiet and comfortable accommodation
Good, clean, quiet and comfortable accommodation. Helpful staff. The breakfast was disappointing and would be better if there was more choice,
Stayed 1 night in Mar 2023
Response from ザ・セレクトン松本 フロント on 2 Apr 2023
Thank you for staying at The Celecton Matsumoto.We are very happy to hear that you had a relaxing time during your stay.Cherry blossoms at Matsumoto Castle are in full bloom.Thank you for taking time out of your busy schedules to post your comments.We look forward to welcoming you again next time.

10/10 Excellent

Pat

Stayed 1 night in Mar 2023
Response from ザ・セレクトン松本 フロント on 3 Apr 2023
この度は、ザ・セレクトン松本にご宿泊いただきましてありがとうございまた。また次回、お客様のご利用をお待ち申し上げております。

10/10 Excellent

Donald

Stayed 1 night in Mar 2023
Response from ザ・セレクトン松本 フロント on 21 Apr 2023
この度は、ザ・セレクトン松本にご宿泊いただきましてありがとうございました。また次回、お客様のご利用をお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from ザ・セレクトン松本 フロント on 2 Apr 2023
Thank you for staying at The Celecton Matsumoto.Thank you for taking time out of your busy schedules to post your comments.We look forward to welcoming you again next time.

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
central location
Stayed 2 nights in Mar 2023
Response from The Celecton Matsumoto front desk on 25 Mar 2023
Thank you very much for using The Celecton Matsumoto this time.

8/10 Good

Atsuko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our situation, we did not have local phone and there was no in-room phone available. That became very inconvenient and disappointment. The hotel does not have public phone and we were refused access to the hotel phone.
Stayed 2 nights in Oct 2022

6/10 Okay

Atsuko

Stayed 5 nights in Sep 2022

8/10 Good

Robert

Stayed 1 night in Aug 2022
Response from ザ・セレクトン松本 フロント on 30 Aug 2022
ご利用いただきありがとうございました。

6/10 Okay

Yoko

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from ザ・セレクトン松本 フロント on 9 Aug 2022
ご宿泊頂きまして誠にありがとうございました。

10/10 Excellent

Martinus Hadi Prijo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from ザ・セレクトン松本 フロント on 23 Jul 2022
この度はザ・セレクトン松本にご宿泊頂きましてありがとうございました。 また次回お客様のご利用お待ちしております。

10/10 Excellent

Hiroe

Stayed 1 night in May 2022
Response from ザ・セレクトン松本 フロント on 2 Jun 2022
この度は、数ある宿泊施設の中から、ザ・セレクトン松本をご利用くださいまして、誠にありがとうございます。 非常に好意的なご評価を賜り、今後の励みになります。 ご旅行の思い出の1ページとしてお役に立てましたら、幸いでございます。 次回、機会に恵まれ松本へお越しの際には、ぜひザ・セレクトン松本へお帰りくださいますよう、心よりお待ちしております。 貴重なお時間にご評価をお寄せくださいまして、誠にありがとうございます。

8/10 Good

KOK YUW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from ザ・セレクトン松本 フロント on 25 May 2022
この度はザ・セレクトン松本にご宿泊いただきまして誠にありがとうございました。 また次回、お客様のご利用をお待ち申し上げております。

8/10 Good

Kuan

Stayed 1 night in Mar 2022
Response from ザ・セレクトン松本 フロント on 11 Jul 2022
この度は、ザ・セレクトン松本にご宿泊頂きまして誠にありがとうございました。 ご滞在中、ごゆっくりお過ごしいただけましたでしょうか? これからも、お客様に快適な空間をご提供できるようスタッフ一同心がけて参ります。 ご多忙の中、ご投稿いただきましてありがとうございました。 またのご利用をお待ち申し上げております。

8/10 Good

Jonathan

Stayed 1 night in Oct 2021
Response from The Celecton Matsumoto  Reception staff on 24 Oct 2021
この度は、数ある宿泊施設の中から、ザ・セレクトン松本をご利用くださいまして、誠にありがとうございます。 快適にお過ごし頂けたご様子の評価を賜り、スタッフ一同今後の励みになります。 オープンから2年目でありますが、まだまだ行き届いていない部分もあり、お客様におかれましてはご不便をおかけしているのが現状でございます。 今後も、お客様にとって安心感をもってご満足頂けるホテルづくりを続けて参ります。 また、機会に恵まれ松本へお越しの際には、是非ザ・セレクトン松本へお帰り下さいますよう、心よりお待ちしております。 ご多忙の折に、ご評価くださいまして、誠にありがとうございます。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to station
It was clean and comfortable. Room interior was impressive. Very near to Matsumoto Castle. Breakfast was so so.
Stayed 2 nights in Sep 2021
Response from The Celecton MATSUMOTO Reception staff on 26 Sept 2021
Thank you for choosing The Celecton Matsumoto from the many hotels in Matsumoto. We are very happy that you have been comfortable. We will continue to strive to provide services that satisfy our customers. It is necessary to walk a little from Matsumoto station, but we think that it is a place where you can come to the hotel while feeling the atmosphere of the cityscape. Please use The Celecton Matsumoto next time you come to Matsumoto. We look forward to seeing you again. thank you.

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matsumoto Stay
The hotel is central in the city, close to Matsumoto Castle, and most of the interesting areas of town. Everything was clean and the staff was great. I'd stay there again.
Stayed 1 night in Sep 2021
Response from The Celecton Matsumoto  Reception staff on 6 Sept 2021
Thank you for staying at The Celecton Matsumoto from among the many hotels in Matsumoto! Our hotel is a little far from Matsumoto station and downtown, but it is a very good hotel to visit various places. We look forward to your next visit to Matsumoto so that you can stay at The Celecton Matsumoto again. We will continue to improve the quality of our services so that all our guests can stay comfortably. Thank you for your encouraging and warm comments and ratings.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. This hotel is right by the castle and there is a seven-eleven nearby too. The whole facility is still new and clean. The staff is friendly and helpful. I used the public bath, and fortunately, i was the only one there when I went, so I didn't need to worry about being around ppl without masks. Highly recommended.
Stayed 1 night in Aug 2021
Response from The Celecton Matsumoto  reception on 23 Aug 2021
Thank you for choosing “The Celecton Matsumoto” from the many hotels available. It's a little far from Matsumoto station and downtown, but it's close to a convenience store, so I don't think it's inconvenient to stay. We would be happy if it could be a page of memories of the trip.Also, when you come to Matsumoto, please come to “The Celecton Matsumoto”.All the staff will provide you with a relaxing time. Thank you for rating our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike a lot of the more affordable hotels, The Celecton it is very well maintained. The outside may not look like much but the inside has a welcoming decor. While the rooms have wood-textured wallpaper, it does not look tacky and is well done to give the impression of real wood, which also has welcoming feel to it. I stayed in a single room that was comparatively spacious, even the bed would comfortably sleep two. Due to my short stay, I was not able to check out the amenities but they looked fine. As for the staff, they were very friendly and helpful. Even with no Japanese language skills, they are able to explain the important things in English. The only downside may be that the hotel is located 10-15mins walk from the main Matsumoto station, although there is another station that's closer. The upside to the hotel's location is that it's 5mins away from Matsumoto castle and about 10mins from Matsumoto Kaichi High School. Overall enjoyed my stay there, especially for the price. I would stay there again.
Stayed 2 nights in Jul 2021
Response from ザ・セレクトン松本 フロント on 22 Jul 2021
Thank you for coming to The Celecton Matsumoto from among the many accommodations. We are very happy to be able to use it as a memory of your trip. We will continue to do our best to make your stay a satisfying one. Also, when I come to Matsumoto, I look forward to seeing you at our hotel. Thank you for your warm comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すぃ
Stayed 1 night in Apr 2021
Response from ザ・セレクトン松本 フロント on 10 May 2021
この度は、ザ・セレクトン松本をご利用下さいまして 誠にありがとうございます。 温かいご評価を賜り、今後の励みになります。 オープンより1年が経過し、今後さらにスタッフ一同成長し、いつお越しになっても安心してご滞在頂けるホテルづくりを目指します。 今後共温かく見守って頂けたら幸いでございます。 また、機会に恵まれましたらザ・セレクトン松本へお帰り下さいます様お待ち申しております。 貴重なお時間にご評価下さいましてありがとうございます。

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable; near the station and near the castle
Stayed 1 night in Sep 2020

8/10 Good

TATSUMI

駐車場の場所がわかりにくかった。事前にもう少しわかりやすいところに情報があると助かります。
Stayed 2 nights in May 2024

6/10 Okay

kenji

Travelled with family
Liked: Cleanliness, property conditions & facilities
部屋着は客室に常備して欲しい。 駐車場がわかりづらく車を止めずらかった。
Stayed 1 night in May 2024

8/10 Good

ユウゾウ

Travelled with partner
Liked: Cleanliness
ビジネスホテルとしては良好。
Stayed 1 night in May 2024

8/10 Good

Kozue

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024