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Reviews of Hotel Santosh Dham

3.5 out of 5
Hotel Santosh Dham
Chhatikara Raod Rukmani Bihar, Near By Prem Mandir, Mathura, Uttar Pradesh

Reviews

6.8
Rating 10 - Excellent. 9 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 6 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Shivraj

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property condition and services needs to be improved.
Stayed 2 nights in Mar 2024

4/10 Poor

RANVEER, FREMONT

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not clean and management is not supportive to the people need.
Stayed 1 night in Mar 2024

4/10 Poor

Vinesh

Disliked: Property conditions & facilities
Not what I was expecting
Stayed 1 night in Mar 2024

4/10 Poor

MALAYA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bathroom, leaky faucet and toilet
Stayed 1 night in Mar 2024

2/10 Terrible

Bijal

Travelled with family
Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

hinalben P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Hotel. The staff was very helpful and quick customer services was provided. We order food from the hotel and it was very tasty and delicious. Hot water is available, clean bathroom. It was very cold in the room so we called and ask for extra blankets and they helped was to get more blankets. Must stay here when visiting Vrindavan.

10/10 Excellent

Garima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

RAMESH

Stayed 1 night in Oct 2023

6/10 Okay

Krishna M.

Travelled with family
Liked: Staff & service
Two large rooms were provided at a very reasonable price in the suit form. Very spacious with fridge etc. Bad thing was the beds were not comfortable; they were too soft and sinking in the middle. Please get a proper bed with a mattress and box spring.
Stayed 1 night in Jul 2023

6/10 Okay

meenu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Saurabh

Travelled with family
Disliked: Staff & service
Apart from food I would not recommend anyone to book this hotel. Staff were least bothered about their guests , I felt like not humans but the have machines put in. No smile or greetings bu staff.
Stayed 1 night in May 2023

2/10 Terrible

ashok

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel’s bathroom’s curtain rod was unsecured fixture which injured to my wife. Manager was inhumane did not provide any help or first aide and was not taking any responsibility for their unsecured fittings in the bathroom which came loose and injured my wife’s eye. The AC in the room was off and on couldn’t sleep at night and after complaining few times they give us options to move in down graded room in the late night which was so inconvenient
Stayed 2 nights in Jun 2022
Response from omprakash sharma on 20 Jun 2022
Dear Mr Ashok ji first telling you We thank you very much for staying with us . 2 . Sir curtain rod already fix in Ball . but your wife slipped in the bathrooms .we can do you telling me . when you staying at the hotel all rooms are sold out all ac are working not a issue any rooms . when i going in your rooms for the ac checked so looking there ac was cooling and rooms alrey chilled . whenever your told me now change our rooms i told you that ok after that given you another rooms.

4/10 Poor

Sanoj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022
Response from omprakash sharma on 23 Jun 2022
Dear Mr Abhishek SIngh Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Vishal

Stayed 1 night in May 2022

8/10 Good

Suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good and the rates are average.The rooms are spacious . They upgraded my room to Luxury from Deluxe at no extra cost. The staff was friendly and catered all our needs.
Stayed 2 nights in Nov 2021
Response from omprakash sharma on 2 Dec 2021
We Thank you very much for staying with us please visit again

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
It was overall ok experience as room was spacious and was in good condition except for few things like room carpet had spots, toiletries were of bad quality hence didn't touch those, no housekeeping as done and reception staff was not pleasant to chat with as sometimes i wondered if they were even listening to me. Parking person however was pleasant to have a chat with and was very helpful.
Stayed 2 nights in Oct 2020

2/10 Terrible

Ian, Bury

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained sheets, no WiFi in room, mould on shower head and several power cuts. Younger guy on nightshift reception was helpful, but that was the only plus point.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well maintained. The staff were very courteous and catered to all my needs. Great experience overall
Stayed 3 nights in Mar 2020
Response from omprakashs sharma on 14 Mar 2020
We thank you very much for staying with us please us please visit again

6/10 Okay

G, California

Travelled with partner
Disliked: Cleanliness
Its okay to sleep over. Shower worked. Mattress wasn’t good.
Stayed 2 nights in Mar 2020
Response from omprakash sharma on 14 Mar 2020
We thank you very much for staying with us please visit again

10/10 Excellent

AdiGadadharDas, Atlanta USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Vraja. The staff is friendly rooms were clean bathrooms were also clean Iskcon Temple is a Rs.10 ricocheted on a straight road.
Stayed 10 nights in Oct 2019
Response from Omprakash sharma on 6 Nov 2019
Dear sir We Thank you very much for staying with us please visit again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent location.. good hotel .. with all basic facilities and clean rooms.
Stayed 1 night in Oct 2019
Response from omprakash sharma on 23 Oct 2019
We thank you very much for staying with us please visit again

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Omprakash Sharma on 5 Sept 2019
We thank you very much for staying with us please visit again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The staff are very friendly. Thy ey have great food . They can even make it not spicy if you request. The ac is very cold and the showers are hot. It is a quick rickshaw away from the hot spots in vrindaban.
Stayed 1 night in Aug 2019
Response from omprakash sharma on 26 Aug 2019
We Thank you very much for staying us please visit again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. The restaurant is so good. They have a really cold ac and hot showers . Fast internet is available. The place is clean . It is away from the noise. I loved it.
Stayed 1 night in Aug 2019
Response from Omprakashs sharma on 24 Aug 2019
Dear sir We thank you very much for staying with us Please Visit Again Always Remember Keep up service for the Guest

6/10 Okay

Supershine

Breakfast is bad
hotel is good. But breakfast is very bad. Hotel charge is equal to four star property but breakfast is like guest house.
Stayed 1 night in Aug 2019
Response from omprakash sharma on 19 Aug 2019
Dear sir Warm Greeting from Hotel Santosh dham vrindavan mathura . We thank you very much for staying with us . I read your comments and not down your feedback . sorry for inconvenience/ but i remember you come to next time . deffinatly keep up improvment in the restaurent

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Its main advantage is the staff. We were not only helped with the organization of transfer, transport: airport-Vrindavan-Agra-Geleraj-Vrindavan-airport, but also the driver helped with the organization of our leisure. Delicious breakfasts, but in our European view, a little bit spicy. The locals really liked it. Beautiful hall, good working air conditioning, fan and refrigerator in our room. From what could be improved - to repair the toilet bowl cistern, but the impressions of visiting holy places did not overshadow it.
Stayed 2 nights in Jul 2019
Response from Omprakash sharma on 20 Jul 2019
Hare Krishna We thank you very much for staying with us please visit again Thanks & Regards Omprakash sharma 7088121117

10/10 Excellent

Jay, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Good stay for a few days. Friendly staff. Very accommodating. Good food st the restaurant.
Stayed 4 nights in Mar 2018
Response from sharma on 15 Mar 2018
Thank you very much staying with us please visit again

10/10 Excellent

k m, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Manager. Kitchen. Room service. Alll were excellent.
Stayed 1 night in Feb 2018
Response from omprakash sharma on 15 Feb 2018
Thank you very staying with us .please visit again

8/10 Good

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good.need some improvement on service and food delivery
Stayed 1 night in Jan 2018
Response from omprakash sharma on 14 Jan 2018
thank you very much for staying with us. please visit again

8/10 Good

Satish C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Our stay was comfortable.
Stayed 2 nights in Oct 2017
Dear sir / Madam We Thank you very much for staying with us . Please visit Again