Dear Steven, Thank you very much for your 5-rating review. We are glad to read that you have very much enjoyed our central location, the comfort of our beautiful hotel as well as the service you were offered by our team. We look forward to welcoming you back for a longer stay with us. Kind regards,Team La Suite Matera

Dear Edward,Thank you very much for your kind review and we are delighted you enjoyed your stay, in particular the service you were offered by our team and our location in proximity to the old city, Sassi of Matera. It was a pleasure having you with us and we look forward to welcoming you back again very soon at La Suite Matera Hotel & SpaWith kind regards,Team La Suite Matera

Dear Anie Thank you very much for your 10-rating review. we are delighted you enjoyed your stay with us. It was a pleasure having you with us and we look forward to welcoming you back again very soon at La Suite Matera Hotel & Spa.Best regards, Team La Suite Matera

Dear Louise,It was such a pleasure to have you as our guest and are delighted that you enjoyed the design of the hotel and the comfort of your Suite room. And we could not agree more - location is always key! We are very fortunate to be located so central and just a few steps away from Sassi area. We hope to see you again very soon and send you our very best wishes from La Suite Matera.Team La Suite Matera

Dear Mister Pedro,Thank you very much for your 10 rating review! We're so pleased to hear that you enjoyed your time with us and that all was perfect. The team will be thrilled to hear that your stay with us was wonderful. We look forward to welcoming you back.Kind regards,Team La Suite Matera Hotel & Spa

Dear Mister Paolo,Thank you very much for your 10 rating review! We're so pleased to hear that you enjoyed your time with us and that all was perfect. The team will be thrilled to hear that your stay with us was wonderful. We look forward to welcoming you back.Kind regards,Team La Suite Matera Hotel & Spa

Thank you for your positive review. It has been a pleasure to welcome you as our guests. We hope to see you again in the future.

Gentile Vincenzo,cogliamo l'occasione per augurale un buon anno e la ringraziamo per la sua recensione da 10 e lode. Siamo lieti di sapere che si è trovato bene con noi e che tutto è stato perfetto. Non vediamo l'ora di ridarvi il benvenuto a Matera.Cordiali saluti,Team La Suite Matera

Gentile Giovanni, innanzitutto, desideriamo ringraziarla per aver dedicato del tempo a recensire la nostra struttura e per i suoi gentili complimenti sulla bellezza dell'albergo, siamo lieti che abbia scelto di soggiornare da noi.Prendiamo seriamente in considerazione ogni commento e apprezziamo sinceramente che abbia condiviso le sue osservazioni dettagliate; ci scusiamo profondamente per le inconvenienze riscontrate durante il suo soggiorno e comprendiamo che i dettagli fanno la differenza.Per quanto riguarda i ganci per gli accappatoi in bagno, ci dispiace che questa mancanza abbia influenzato la sua esperienza, stiamo già valutando come migliorare questo aspetto per garantire il massimo comfort ai nostri ospiti.Riguardo alla temperatura della doccia e del termosifone, le nostre scuse più sincere. Questi sono problemi che non riflettono i nostri soliti standard e stiamo indagando immediatamente per risolverli. La sua segnalazione ci aiuterà a implementare misure correttive per evitare che simili inconvenienti si ripetano in futuro.La sua soddisfazione è la nostra priorità assoluta, e ci auguriamo di poterla accogliere nuovamente per dimostrare il nostro impegno nel fornire un servizio di qualità.Cordiali saluti,Team La Suite Matera

Dear Eric, Thank you very much for your 10-rating review. We are glad to read that you have very much enjoyed our our beautiful hotel as well as the service you were offered by our team. We look forward to welcoming you back for a longer stay with us. Kind regards,Team La Suite Matera

Chere Carole, Nous vous remercions d'avoir pris le temps de partager votre expérience au sein de notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié la beauté de notre hôtel, sa localisation stratégique, ainsi que le calme de votre chambre et la qualité de notre petit déjeuner.Nous prenons en compte votre commentaire concernant la classification en étoiles de notre hôtel. Nous visons à offrir un séjour de qualité, et nous nous efforçons constamment d'améliorer nos services pour répondre aux attentes de nos clients.Nous regrettons que vous ayez trouvé le service sans sourire, la satisfaction de nos clients est primordiale pour nous, et nous veillerons à renforcer notre formation pour garantir un accueil chaleureux et amical à l'avenir.Nous sommes désolés que votre chambre au 2e étage ait été exposée au bruit de la rue en journée et que le balcon n'ait pas été meublé. Vos commentaires sont importants, et nous allons évaluer comment améliorer ces aspects.En ce qui concerne les collations et le restaurant, nous tenons à préciser que nous sommes en train d'envisager d'élargir nos services à l'avenir pour répondre aux besoins de nos clients.Nous vous remercions pour vos observations constructives, qui nous aident à identifier les domaines d'amélioration. Nous espérons que vous avez tout de même apprécié votre visite à Matera et que vous envisagerez de séjourner à nouveau chez nous à l'avenir.Cordialement,L'équipe de La Suite Matera

Estimado Ricardo, Queremos agradecerle sinceramente por haber tomado el tiempo para compartir su experiencia con nosotros. Estamos encantados de saber que apreció la ubicación privilegiada de nuestro hotel, así como el confort y la elegancia que ofrecemos a nuestros huéspedes.Entendemos completamente su preocupación con respecto al horario de check-out a las 10:30 a. m. y lamentamos cualquier inconveniente que esto haya causado. Nuestra política de check-out, 11:00 hrs temprano se debe a la necesidad de preparar adecuadamente las habitaciones para los próximos huéspedes, pero entendemos que puede no ser ideal para todos. Estamos considerando formas de hacer que esta experiencia sea más conveniente para nuestros clientes en el futuro.Agradecemos sus comentarios y estamos comprometidos a mejorar constantemente nuestros servicios para ofrecer la mejor experiencia posible a nuestros huéspedes. Esperamos que considere alojarse nuevamente con nosotros en el futuro, y estaremos encantados de atender sus necesidades de manera más eficaz.Gracias por elegir La Suite Hotel, Su opinión es valiosa para nosotros y esperamos poder recibirlo nuevamente en el futuro.Atentamente,Staff La Suite Matera

Thank you very much for your support. We really appreciat it. We hope to see you again.

GRAZIE!

Dear Mr. Simon Fabrice, thank you for your positive review. It has been a pleasure to welcome you as our guests. In the hope of welcoming you back in the future, we wish you a good day.