Exterior
Check availability

Reviews of Posada Santa Rita

3 out of 5
Posada Santa Rita
Independencia No. 17, Mascota, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 76 reviews" "
Rating 8 - Good. 21 out of 76 reviews" "
Rating 6 - Okay. 8 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 0 out of 76 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Freindly staff. Clean with character.
Stayed 1 night in Feb 2024
Response from Posada Santa Rita on 15 Mar 2024
Gracias por hospedarse con nosotros, esperamos nuevamente contar con su agradable visita.

10/10 Excellent

Elvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Araceli the desk employee was very nice, accommodating and always walked around with a small. The two evening gentlemen were also very pleasant in the evening.
Stayed 8 nights in Sep 2023
Response from Posada Santa Rita on 4 Oct 2023
Fue un gusto atenderla.Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

10/10 Excellent

Alejandro

Stayed 3 nights in May 2023

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Alex on 22 Mar 2023
Gracias por los comentarios los tomamos en cuenta

4/10 Poor

Manuel

Travelled with family
Liked: Staff & service
Disliked: Amenities
Really close to downtown and friendly staff. I was expecting basic, but they put us in a room facing the street and told me it was quiet when I asked if it was going to be noisy, and it was REALLY noisy! Wifi didn't work. Bathroom wasn't clean properly and shower only had cold water (even after I waited for a few minutes like they suggested). There were bugs crawling in the bed (hopefully ants.) The town is beautiful and staff was nice and welcoming, but at that price there are a few other (probably better) options to stay at that I didn't see listed on Expedia.
Stayed 1 night in Aug 2022
Response from Reservaciones on 15 Aug 2022
Good afternoon We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

10/10 Excellent

OSCAR ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Es muy bonito. Impecable. Cerca de la plaza principal. No tiene estacionamiento, es en la calle pero es seguro. Sí lo recomiendo
Stayed 2 nights in Jul 2022
Response from Reservaciones on 3 Aug 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar sencillo y el personal es amable
Stayed 2 nights in Apr 2022
Response from Reservaciones on 2 May 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Laura

Stayed 1 night in Mar 2022

8/10 Good

Daniel

Liked: Cleanliness
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Typical Mexican Cason turned into hotel rooms. Everything very clean, but basic as far as extras. Then again, its a really small town, you can't expect city style comfort from hotels. Would stay here again, short walking distance to the plaza and restaurants. Rooms don't have sound proof so expect some noise!
Stayed 4 nights in Jul 2021
Response from Reservations on 4 Aug 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Daniel Velencia on 9 Mar 2020
Buenas tardes Agradecemos su preferencia y nos dá gusto que su estancia haya sido placentera, esperamos verlos pronto

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
so-so
Very basic accommodation. No amenities in room, i.e. no coffee.
Stayed 2 nights in Feb 2020
Response from Daniel Valencia on 10 Feb 2020
Mr John We appreciate your comments about the amenities in the room and we will follow up with management, to improve our hotel, service and facilities

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Reservaciones on 26 Dec 2019
Buenos días Agradecemos sus comentarios y nos dará gusto nuevamente hospedarlo en nuestra propiedad

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location was good! The Hotel is small and nice ,only the bathroom walls above the shower had mold thay needed to go away and also no hot water
Stayed 1 night in Nov 2019
Response from Posada Santa Rita on 23 Nov 2019
Gracias por hacer su comentario y hospedarse con nosotros, esperamos contar nuevamente con su visita.

10/10 Excellent

Yahve, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it because it is located within a walking distance from anything that you may need. What I did not like is that the business next door start making noise early in the morning.
Stayed 3 nights in Feb 2019
Response from Posada Santa Rita on 12 Feb 2019
Thank you for staying with us, we hope to have your visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Posada Santa Rita on 11 Apr 2019
Buen día

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
8 nice rooms around a pretty courtyard
Beautifully remodeled property in a pueblo mágico. 1:00 check-in printed, but the room was not ready for another hour. The young woman at the desk was unfriendly but I think it was likely shyness. She did provide an excellent recommendation for lunch nearby. There is neither food nor coffee at the inn so bring your own or be prepared to go out.
Stayed 1 night in Dec 2018
Response from Posada Santa Rita on 7 Jan 2019
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
little gem in Mascota.
Very clean old (colonial ) building. Close to centro.
Stayed 1 night in Dec 2018
Response from Posada Santa Rita on 9 Dec 2018
Gracias por hospedarse con nosotros, esperamos contar con su próxima visita.

10/10 Excellent

Lola, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area close to plaza, clean patio nice court yard with the waterfall. Attendant always on site feel safe having staff around.
Stayed 3 nights in Sep 2018

6/10 Okay

Sylvia, SF

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice hotel near town center. Employees at reception never acknowledged us (good morning-evening-hows everything) our bed was VERY squeaky and not much water pressure out of shower. These are things that can be easily fixed and I’ll probably stay there again.
Stayed 2 nights in Jul 2018
Response from Posada Santa Rita on 25 Jul 2018
Gracias por hospedarse con nosotros, esperamos que su próxima visita sea mas satisfactoria.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to restaurants and centre of town.
Response from Posada Santa Rita on 17 Apr 2018
Buen día Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
charmer of a hotel
great hotel. we stayed there for a few days in march of 2018. only complaint we had was that the desk woman was a bit slow or reluctant to get off her duff and the computer and cell phone....She seemed to be unable to grasp the concept of how to change a lightbulb..or ensure we had daily water...i guess the TeleNovelas and Facebook was just too important..the .the owner was wonderful and very helpful..It is a very clean and charming hotel...
Stayed 3 nights in Mar 2018
Response from Posada Santa Rita on 21 Mar 2018
Gracias pos sus comentarios y por hospedarse con nosotros.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for Mascota
The perfect, if simple, place from which to visit Mascota. Excellent value for money. If I visit Mascota again, I will definitely stay at Posada Santa Rita.
Response from Posada Santa Rita on 27 Feb 2018
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

6/10 Okay

Jocelyn, San Diego

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel terrible service
Terminal to charge our credit card was down and no one notified that we would have to pay in cash. We tried to resolve the issue with the receptionist and all she kept saying was she needed to get paid and was unable to help us. Un satisfied with the customer service provided.
Stayed 4 nights in Jan 2018
Response from Santa Rita on 21 Jan 2018
Gracias por hospedarse con nosotros, esperamos que su próxima estancia sea mas satisfactoria

8/10 Good

Margaret, Mascota, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely designed hotel close to the central plaza.
Cannot believe this town with every local so friendly, helpful and welcoming, whether in the hotel, grocery store or restaurant, the people were wonderful. I wish we could stay longer.
Stayed 1 night in Jan 2018
Response from Santa Rita on 20 Jan 2018
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su agradable visita.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay in Mascota
This was my third visit to Mascota, and my second stay at Posada Santa Rita. Having spent a total of 9 nights at the hotel, I can confidently recommend it to anyone planning a trip to the area. Rooms are spacious, modern and clean, with nice linens. Bathrooms are very nice as well, with plenty of hot water at all hours. Posada Santa Rita is well located just a couple of blocks from the central plaza and the town's bus terminal. The 24-hour staff is accommodating and friendly. In short, Posada Santa Rita is the pla e to stay for comfort, convenience and value in Mascota!
Stayed 5 nights in Dec 2017
Response from Santa Rita on 16 Jan 2018
Gracias por hospedarse en Posada Santa Rita, agradecemos sus comentarios y esperamos contar nuevamente con su visita.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm at an affordable price
Very comfortable and reasonable....very spacious w. King size bed for one person.
Stayed 1 night in Dec 2017
Response from Posada Santa Rita on 20 Dec 2017
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

10/10 Excellent

Steve, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmost pleasure
I was given a warm welcome by the staff when I arrived. I was offered maps and information along with recommendations. The highlight of my stay...my bed! I have traveled the world in 5 star hotels...I have to say my bed was THE most comfortable experience ever!!!! My bed was clean, warm and so comfortable....I would come back just to indulge in such a warm comfortable bed again. The location of the hotel was perfect for the Raicilla Festival I came for...I can't imagine how such a fine hotel can survive on only 8 rooms at the price level they have....I hope to come back soon. Thank you all for the smiles and warm visit you gave me
Stayed 2 nights in Dec 2017
Response from Santa Rita on 17 Dec 2017
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su agradable visita.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel/location.
Great location, clean, big rooms and great staff.
Stayed 5 nights in Nov 2017
Response from Posada Santa Rita on 24 Nov 2017
Buenas tardes Gracias por hospedarse con nosotros, esperamos contar con su próxima visita.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Rita
Is affordable and friendly and the best thing is your pets are welcome! Wonderful quiet stay in beautiful Mascota.
Response from Santa Rita on 5 Apr 2017
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Super Value Without Compromising Comfort
Posada Santa Rita is a lovely, newer hotel within a short walk of everything there is to do in Mascota. WiFi is great, and the shower spacious and warm. Beds are comfortable and the linens much better than many similarly-priced hotels in Mexico. During our visit there were road repairs being done in front of the hotel, so daytime noise was sometimes an issue, but that is a temporary problem. A room away from the street might be a good idea. The hotel staff was helpful when needed, and as welcoming as the lovely residents of Mascota.
Response from General Manager on 13 Jan 2017
El hotel Posada Santa Rita, agradece sus comentarios y esperamos contar nuevamente con su agradable visita. Saludos...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, beautiful people!
Hello English speakers! This nice little hotel set in lovely Mascota is very nice. Although not many people in town speak English, the great women at the front desk are kind and patient and willing to try to help you. Room was nice and big and quiet. Mascota is a wonderful town with so many friendly people! You have to ask for hot water for your shower, but it only takes 15 to heat up, so its not a big deal...saves money & resources to not have to keep the water constantly heated - good for them for conserving! Loved it, will be back soon!
Response from Posada Santa Rita on 3 Jul 2016
Thank you for your comments, we look forward to your visit again.

8/10 Good

José Manuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio todo, muy amble personal, ropa de cama de buena calidad. Sólo falta que tengan en las mañanas servicio de café y galletas. Aunque fuera en desechables.
Stayed 1 night in Dec 2023

10/10 Excellent

Horacio armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia
Todo bien con el hitel talvez lo unico es que es un poco calurosa la habitación y los ventiladores no son suficientes en verano ojala despues coloquen aire acondicionado y seria perfecto todo
Stayed 1 night in Aug 2023
Response from Posada Santa Rita on 5 Sept 2023
Gracias por hospedarse con nosotros, tomaremos en cuenta su comentario.Saludos...

4/10 Poor

Solum

Stayed 1 night in Jul 2023
Response from Posada Santa Rita on 5 Sept 2023
Gracias por hospedarse con nosotros.

10/10 Excellent

JP

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta a 2 cuadras del centro de Mascota, es una propiedad muy bonita y tranquila para disfrutar en familia
Stayed 3 nights in Apr 2023
Response from Posada Santa Rita on 23 Apr 2023
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.

8/10 Good

MIGUEL

Stayed 1 night in Jul 2022

10/10 Excellent

Selene María Teresa

Stayed 1 night in Jun 2022
Response from Reservaciones on 6 Jul 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Jose Luis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Muy tipoco de pueblo. Se fuerme agusto y instalaciones limpias
Stayed 1 night in May 2022
Response from Reservaciones on 6 Jul 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

ALFONSO, ZAPOPAN

Stayed 1 night in Apr 2022

8/10 Good

Leonardo

Travelled with partner
Liked: Property conditions & facilities
El precio es algo elevado solo por la habitación ya que no incluye alimentos. El personal es poco amable.
Stayed 1 night in Apr 2022
Response from Reservaciones on 2 May 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y hemos pasado su calificación y comentarios a Gerencia para que lo tomen en cuenta y mejorar esos aspectos que hacen la diferencia

10/10 Excellent

Carmen isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Nuestra estancia fue muy placentera , el hotel es muy bonito y seguro .
Stayed 1 night in Apr 2022
Response from Reservaciones on 2 May 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Rocío Berenice

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Reservaciones on 18 Apr 2022
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Yadira C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un pueblo realmente mágico.
Un paseo con la familia maravilloso. El personal del Hotel dispuesto siempre a hacer de nuestra estancia inolvidable. Los recomiendo ampliamente.
Stayed 1 night in Oct 2021
Response from Reservaciones on 19 Nov 2021
Buenas tardes Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y cómodo.
Excelente hotel, céntrico y cómodo. Pide que no te toque una habitación frente a la calle.
Stayed 1 night in Mar 2021
Response from Daniel Valencia on 6 Apr 2021
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita remodelación de Casona Antigua, respetando la Arquitectura y distribución original. Muy bien Mantenida y Limpia, y sobretodo la excelente atención del personal
Stayed 1 night in Mar 2021
Response from Daniel Valencia on 11 Mar 2021
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Jaqueline, Colima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta aire acondicionado a las habitaciones....
Stayed 1 night in Jun 2020
Response from Daniel Valencia on 23 Jun 2020
Buenas tardes Sra Jaqueline Agradecemos su preferencia, y hemos mandado su comentario del Aire Acondicionado a la gerencia, sabemos que es algo importante para la estancia de nuestros clientes

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Reservaciones on 26 Dec 2019
Buenos días Agradecemos sus comentarios y nos dará gusto nuevamente hospedarlo en nuestra propiedad

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
es muy bonito lugar y con gusto regreso solo estaba algo sucio como que no barrieron es mi observación dormí muy ajusto buena atención gracias
Stayed 1 night in Oct 2019
Response from Posada Santa Rita on 1 Nov 2019
Gracias por hospedarse con nosotros. Estaremos al pendiente con esos detalles y esperamos contar nuevamente con su visita.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Todo bien con excepción del ventilador del techo que no funcionaba y que se escucha mucho ruido de la calle. También sorpresa de ver que si hubiera contactado al hotel directamente me hubiera costado 900 pesos y por medio de Expedia 1015 aprox .
Stayed 1 night in Sep 2019
Response from Posada Santa Rita on 4 Oct 2019
Gracias por hospedarse con nosotros, esperamos contar nuevamente con su visita.