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Reviews of Mesón de Santa Elena Hotel Galeria

3.5 out of 5
Mesón de Santa Elena Hotel Galeria
Hidalgo 155, Centro Histórico, Mascota, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 54 reviews" "
Rating 8 - Good. 15 out of 54 reviews" "
Rating 6 - Okay. 8 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del personal. Excelente desayuno. y muy bonitos detalles en la habitaicón.
Stayed 2 nights in Apr 2024

8/10 Good

Timm, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, very clean and a nice made-to-order breakfast included. The staff are pretty quiet and friendly, but only engage you when ask specific questions, even in Spanish. It is easily walkable to the principal Plaza. No AC so a little bit warm and there happened to be street construction occurring right around the hotel, which was a parking inconvenience but other than that not a problem.
Stayed 2 nights in Apr 2024

2/10 Terrible

Greg, Portland

Stayed 1 night in Mar 2024

8/10 Good

Antonio, Chula vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is over 200 years old. The rooms are spacious Ours had a private patio with a fountain. The staff was very accommodating. The cleanliness and decor was excellent. The rooms do not have air conditioning or heat, so I cannot imagine what it would be like during the summer or winter months. Only one issue I feel the price is too high for the location.
Stayed 2 nights in May 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally nice boutique hotel with a combination rustic and contemporary style. Customer service was excellent.
Stayed 2 nights in Apr 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Saifudin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic stay in a beautiful old building. Our room was beautifully appointed and we got a hearty hot breakfast. The SERVICE was amazing. Fernando greeted us like family and couldn’t do enough to make us feel welcome. Would stay here again in a heartbeat. Mascota, by the way, is well worth the trip
Stayed 1 night in Jan 2023
Response from Santa Elena Hotel Boutique on 1 Feb 2023
Dear guest...In advance thousand. Thank you for your preference and distinction in seeing us favored by your lodging option in the Magical Town of Mascota, Jal., hoping to have met your expectations.On the other hand, we appreciate your comments, which without a doubt will help us to continue striving to ask to provide a service of Quality, Warmth and Professionalism.Finally, we hope to see you again in the not too distant future at your home Santa Elena Hotel BoutiqueCordially... Santa Elena Hotel Boutique.

6/10 Okay

Aranza

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is quite beautiful and the room we got was away from the main road, so pretty quiet. The one thing that was problematic was the heat. You get an oscilating fan (no A/C) and the room temp was just too much for comfort. The beds were hard and being so close to the mountains, there are all kinds of critters inside the room. Breakfast was included and delicious.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaaaassasaasssssssssssssssssssssssssssssaasssassssssaaaasssaaaaaaaaaaaaaaaaasssssssssssssssssssssssssssssssszzzhhhhhhhhh
Stayed 1 night in Jan 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carolina
Wonderful experience for our 42nd wedding anniversary. Beautiful old Mexican hotel with antiques throughout. Very large room opening up to a vista of an orange filled tree and lush mountains. Very friendly staff and delicious breakfasts. Not to forget the dozen fresh red roses in our room and they didn't know it was a special occasion for us.
Stayed 2 nights in Aug 2018
Response from Sales Departament on 30 Aug 2018
It is a pleasure to know that we surpass your expectations during your stay In Santa Elena Hotel, we only have to thank you for your comment and hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Saint José María Robles was born and lived in this house. What a blessing.
Stayed 1 night in Jul 2018
Response from Sales Departament on 11 Aug 2018
It is a pleasure to know of your great experience, hopefully we can see soon in Mascota Pueblo Magico

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B And B in the heart of Mascota
This hotel is a gem. Lovely building, modern updates in the rooms but old world charm is preserved. Staff is very helpful. Breakfast was lovely. Will definitely stay here again!
Response from Sales Departament on 28 May 2018
Thank you for your kind comment, we hope to see you soon on next holiday

10/10 Excellent

Patricia J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely, the staff was charming. I would go back.
Response from Sales Departament on 10 Apr 2018
Thanks Patricia , we hope to see you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice hotel near the plaza
A group of 10 of us stayed for two nights Mesón Santa Elena is an old colonial-era mansion about 4 blocks from the main plaza of Mascota. My room was very spacious and the decorations were nice. I had a king-size bed that was comfortable (unlike the usual slab of concrete that passes for a mattress in Mexico). The bathroom was also spacious, clean, and had a hair dryer and large towels. There was plenty of hot water in the shower, which is not always the case in Mexican hotels. The staff spoke only Spanish, but they were very attentive and helpful and they served a good breakfast. There were a few minor glitches. The room locks were difficult to operate until you got used to their quirks. One woman in my party managed to lock herself in her room because of her difficulty with the lock. The staff rescued her after a few minutes. The TV remote in my room didn't work and we discovered that it had only one of the two batteries required. Most of the channels got poor reception, but that may just be due to the relative remoteness of Mascota. Over all, the hotel was very charming and comfortable, although a bit pricey for Mexican hotels.
Stayed 2 nights in Oct 2017

10/10 Excellent

Arturo, Brentwood, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We loved it! The hotel is a perfect way to experience a different way of life. A throw back to simpler time when agriculture was the norm. Take in the views and serenity. Enjoy the luxuries of the late 19th century and dare to turn off your device for just one moment as you breathe in the aromas.
Stayed 1 night in Jul 2017

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, friendly meson
We thoroughly enjoyed our stay and accommodations. The staff didn't speak English and our Spanish want great but they were friendly and helpful. The breakfast every morning was custom order and possibly the best meal all day with fresh fruit, coffee and tamales or chiliquias or enchiladas, etc. Finally the inner courtyard was a great place to just hang out in the evenings. Wifi could be weak in some areas but sufficient.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is O.K. if you have to go to Mascota
Their website states they speak English - They do Not speak any at all. They asked us to come back in 15 mins so they could clean the Jr Suite we requested. We came back in 30 and they were sweeping - inc. a dead roach - o.k. it's Mexico... The bathroom was remodeled with tile, quite clean, large shower and a double jettted tub! Fluffly towels with their logo, few toiletries and 2 bottles of water. However, no hot water! After letting it run for at least 30 mins. it did get a bit warm but there was only a trickle coming out of the shower head - no pressure. The coffee maker only had one tea bag and sugar packet. Did have a new flat screen TV (mostly in Spanish even after changing the menu settings) and a safe in the armoire. Also glad there was a blanket as it Cold at night. Was confused as to whether or not Expedia charged my card as they wanted me to pay cash for the whole amount so I did and have monitored my charge card.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed this hotel. They provide free breakfast and the staff is really nice and accommodating.

10/10 Excellent

Delphine, Port Matilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the hustle of Puerto Vallarta
Quiet Mexican mountain town. Very friendly people.

10/10 Excellent

Steven, Vancouver, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful town and nice hotel. It was a little noisy at night, but no fault of the hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very Nice

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Edgar, Ciudad de Mexico

Stayed 2 nights in Dec 2023

8/10 Good

Christine

Stayed 1 night in Feb 2023

10/10 Excellent

Miguel, Villa de Álvarez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanta llegar aquí.
Stayed 1 night in Nov 2022
Response from . on 12 Jan 2023
Estimado Miguel...!!!!De antemano, Mil Gracias por tu Preferencia y distincion por elegirnos nuevamente como opcion de Hoespdaje en el Pueblo Magico de Mascota, Jal.Por otra parte, Agredececmos tus comentarios, los cuales no ayuda a esforzarnos para poder brindar un servicio de Calidad, Calidez y Profesionalismo; finalmente, esperamos en un futuro no muy lejano poderlos ver por esta su casa Santa Elena Hotel Boutique.Saludos......CordialmenteLic. j. Fernando Valencia G.çGerente General

10/10 Excellent

JUAN CARLOS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y amabilidad del Fernando el gerente del hotel, nos orientó para ir a cenar y nos explicó la historia de la casona. Gracias también por servirnos desayuno más temprano de lo habitual para poder ir a la carrera.Muy amables la chica y su mamá que nos sirvieron un café de olla espectacular. Muy bonita la finca , muy cómoda, agua caliente perfecta.

10/10 Excellent

Martha Lia

Stayed 1 night in Sep 2022

10/10 Excellent

Emmanuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trato muy amable de toda ma gente!! Muy bonito! Vale la pena totalmente
Stayed 1 night in Mar 2022

10/10 Excellent

ALFONSO, ZAPOPAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una casona antigua bien adaptada para hotel, con buenas instalaciones.
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Esta muy austero y le falta un poco de remodelación a las habitaciones
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel hermoso pero para llamarse boutique falta cafetera en los cuartos y el pellon de la cama estaba sucio de mosquitos
Stayed 1 night in Sep 2020
Response from Ma. del Rosario Sahagún. on 12 Oct 2020
Agradecemos mucho sus comentarios y sugerencias. Le aseguro que haremos todo para que no falle nada. Todas las habitaciones tienen Servicio de Café y té, es probable que la Camarista tuvo un error, no volverá a suceder. Esperamos pronto verlos en Santa Elena hotel boutique. Saludos cordiales.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Muy encantadora. Los empleados eran amables pero falta el sentido de profesionalismo.
Stayed 2 nights in Feb 2019
Response from Ana Castellanos on 4 Mar 2019
Muchas gracias por sus comentarios, estos nos ayudan a mejorar el servicio. Esperamos verlos pronto.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tre bel hotel de style Espagnol
Hotel impeccable dans une ville fort jolie. Petit-dejeuner tres quelconque cependant. Et café infect. Mais il y a un café a la porte à côté.
Stayed 1 night in Jan 2019
Response from Marketing on 18 Jan 2019
Nous apprécions votre commentaire aimable, en ce qui concerne le café, peut-être que la perception est différente, est un café qui est fait dans la région et est très différent du café traditionnellement connu, par rapport à la nourriture, nous aimerions savoir pourquoi, parce que nous avons une excellente Commentaires à leur sujet, Nous nous réjouissons de votre prochaine visite

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención excelente
Stayed 1 night in Aug 2018
Response from Dpto Reservaciones on 25 Aug 2018
Omar, Muchas gracias, lo esperamos proximamente en Mascota Pueblo Magico

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
zona de mascota, jal.
en la zona de mascota, jal., debe de ser de los mejores hoteles y muy recomendable, nada mas que no olvidemos, es un hotel de pueblo y en estos hoteles son con mucho ruido que se escucha de la calle, pasan carros, los escuchas, caminan las personas y hablan, las escuchas, suenan las campanas de la iglesia, las escuchas, pasa carros en la noche con gente alegre que aceleran en tu ventana y gritan, los escuchas y BRINCAS DE LA CAMA!!. fuera de eso, una excelente atención y muy bueno el desayuno. ubicado a dos cuadritas del centro, asi que lo recomendamos mucho. atentamente Horacio y Gaby cevallos
Stayed 1 night in Jul 2018
Response from Dpto de Recepcion on 19 Jul 2018
Agradecemos de antemano su amable comentario y efectivamente , son usos y costumbres de Mascota como Pueblo Magico, es la efusividad en todos los sentidos, esperamos Verlos proximamente

10/10 Excellent

Miguel, Colima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable estancia.
Un hotel muy bonito y excelente en su decoración, muy mexicano. Salir a caminar por el pueblo es de rigor al vsitar este pueblo.
Stayed 1 night in Mar 2018
Response from Dpto de Ventas on 12 Apr 2018
Gracias Miguel por su recomendación, con gusto comunicamos a todo el equipo de Hotel Meson de Santa Elena, lo esperamos con gusto

10/10 Excellent

Edxon abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Nos gusto el lugar
Response from Dpto de Ventas on 12 Apr 2018
Gracias Edxon, lo esperamos con gusto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE hotel to stay in Mascota. Quiet, comfortable room. Delicious hot breakfast included. Friendly staff.
Stayed 1 night in Mar 2018
Response from Sales Departament on 10 Apr 2018
Thanks , we hope to see you soon in Mascota :)

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
totalmente recomendable
Stayed 1 night in Nov 2017
Response from Dpto Reservaciones on 12 Jan 2018
Muchas Gracias, esperamos verlo proximamente en sus vacaciones, en relacion al wifi desafortunadamente la señal no es muy fuerte por dos razones, estamos en la sierra y prodigy no nos da suficiente banda ancha y la segunda que siendo una casona del siglo XVIII los muros son muy amplios y la señal solo llega en area de recepcion y parte del Restaurante

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una Casona que invita a regresar
Nuestra estancia en el hotel Santa Elena fue sumamente confortable, la habitación era acogedora, las instalaciones son bellas, es una antigua casa colonial que te transporta en el tiempo, el personal atiende con cordialidad y calidez, el desayuno es delicioso, pudimos hasta saborear los típicos tamales de elote. Todos en el hotel estan dispuestos a atender y con una agradable sonrisa.
Stayed 1 night in Oct 2017
Gracias mil por sus amables comentarios, esperamos que nos visite nuevamente, para nosotros sería un placer. Haremos todo lo posible para que todos nuestros huéspedes se retiren muy satisfechos y con ganas de regresar y seguir descubriendo todo lo que MASCOTA PUEBLO MAGICO les puede ofrecer. Saludos cordiales.

10/10 Excellent

patricia, guadalajara jal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cómodo y céntrico
Agradable hospedarse en un hotel de este tipo ( casona ) se siente el ambiente de hogar
Stayed 2 nights in Nov 2017

8/10 Good

Guillermo, Cuernavaca

Liked: Cleanliness, staff & service, room comfort
Hotel en casona antigua, céntrico, pintoresco.
Esperaba mucho más por lo que pagué. Está descuidado, la señal de Internet en las habitaciones de la planta baja es muy débil y en las del primer no se detecta..
Stayed 3 nights in Oct 2017

8/10 Good

Elisa, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pintoresco y bonito
Fue muy agradable , el Personal y la comida excelente. El unico problema es la presion del agua y el drenaje de la regadera

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service