Mas Trip

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

The perfect hotel for your stay in Ubud. It is a little further away from the main centre, however, the peaceful quiet atmosphere is absolutely worth it. The hotel is stunning, with multiple pools viewing the rice terraces. It is the perfect place to relax, have spa treatment, and do fun activities. The breakfast was delicious, had plenty options for guests with any dietary requirements, and I’m sure it was all pork free too. Staff is very kind and friendly, ensuring the stay is problem free. I would watch out for the local taxi drivers outside the hotel entrance, they turned away 1 of my grab drivers and claimed grab is not allowed here. Make sure to text drivers to arrive at the hotel lobby instead of entrance.

It was our first time in Bali, and this resort made it an unforgettable experience. The service team—Linda, Ciara, Deisy, Chica, and all the other staff—were incredibly polite, professional, and attentive. The breakfast was excellent, and the yoga sessions and morning walks were wonderful experiences. Everything exceeded our expectations, and we would definitely love to come back!