Indoor pool, outdoor pool
Check availability

Reviews of Comfort Suites Marysville Columbus - Northwest

2.5 out of 5
Comfort Suites Marysville Columbus - Northwest
1081 LYDIA DRIVE, Marysville, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 196 out of 285 reviews" "
Rating 8 - Good. 59 out of 285 reviews" "
Rating 6 - Okay. 16 out of 285 reviews" "
Rating 4 - Poor. 8 out of 285 reviews" "
Rating 2 - Terrible. 6 out of 285 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yoshitaka

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and nice staff.
Stayed 1 night in May 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. Kids really enjoyed their stay too!
Stayed 1 night in May 2024

2/10 Terrible

Janice

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great stay!
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in May 2024

10/10 Excellent

Mary

Stayed 2 nights in Apr 2024

10/10 Excellent

Tawni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Comfort Suites on 13 Apr 2024
Dear Tawni,Thank you for the 5 star review. I'm happy to hear that you enjoyed your recent stay with us. We want each of our guest to feel right at home during your stay. Thanks again for choosing the Comfort Suites Marysville and we look forward to seeing you again soon!Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Larry, Plainwell

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room was excellent. Loved the cookies and free popcorn.
Stayed 1 night in Mar 2024
Response from Comfort Suites on 1 Apr 2024
Dear Larry,Thank you for the 5 star review. I'm happy to hear that you enjoyed your recent stay with us. I'm glad that you enjoyed the extra added touches. Thanks again for choosing the Comfort Suites Marysville, and we look forward to seeing you again soon!Sincerely,Jaynele MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Pepper

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with how well we liked this hotel. We stayed there so we could visit the Columbus Zoo and the Ohio Caverns for a mini spring break vacation. This hotel was in the middle of both places. The breakfast was great! My son has Celiacs and needs gluten free options. The breakfast attendant was so kind and helpful. She showed me the boxes with the ingredients so we knew what was safe for him. They had a lot of great options for everyone and over the 3 days there was some variety. The options we had were biscuits and gravy, eggs, tots, toast, bagels, waffles, ham, sausage, cereals, hard boiled eggs, yogurt, muffins, fruit. The attendant was on top of it and kept everything full throughout breakfast. The kids also loved that in the evenings the lobby had a popcorn machine where you could help yourself. There was little bags to fill. There was also individually wrapped cookies set out in the evening. All day there was fresh lemon water and coffee available. The only complaint would be the pool was on the small side. But this was obvious from the pictures and not a surprise. The front desk staff was also very kind to our family. They had positive attitudes and gave us extra towels and shampoo when we needed them. If we ever come back to the area we would stay here again!
Stayed 3 nights in Mar 2024
Response from Comfort Suites on 25 Mar 2024
Dear Pepper,Thank you for taking the time to review our property. It was our pleasure to have you and your family as our guests. We are very lucky to have a wonderful staff who works hard to make sure that our guest feel right at home while staying with us. Thanks again for making the Comfort Suites your hotel of choice while staying with us.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

6/10 Okay

Tanisha

Liked: Staff & service
My room was dirty and the shower made noises
Stayed 1 night in Mar 2024

10/10 Excellent

rojiun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Suites on 6 Mar 2024
Dear Rojiun,Thank you for the 5 star review. I'm happy to hear that you enjoyed your stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
This might be the best hotel we've ever stayed at. It is VERY family friendly!! Everyone was very nice and welcoming. My kids loved the pool and the special treats (cookies, popcorn, lemon water.)The breakfast was very nice, too.
Stayed 2 nights in Feb 2024
Response from Comfort Suites on 28 Feb 2024
Dear Christina,Thank you for the wonderful review and kind words. I'm happy to hear that you enjoyed your recent stay with us. We want to ensure that each of our guest feel righ at home while staying with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable. We look forward to seeing you again soon.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly remodeled. Convenient location.
Stayed 2 nights in Feb 2024
Response from Comfort Suites on 23 Feb 2024
Dear John,Thank you for taking the time to review our property. I'm happy to hear that you enjoyed your stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable. We look forward to serving you again soon.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Comfort Suites on 24 Mar 2024
Dear laura,Thank you for the 5 star review. I'm happy to see that you enjoyed your stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

8/10 Good

Tonia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Suites on 27 Jan 2024
Dear Tonia,Thank you for taking the time to review our property. It was our pleasure to have you as our guest. I'm happy to hear that you enjoyed your stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Drew

Stayed 1 night in Jan 2024
Response from Comfort Suites on 19 Feb 2024
Dear Drew,I'm happy to see that you enjoyed your stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hallways were a little smelly and hot. But other than that great accommodations.
Stayed 1 night in Jan 2024
Response from Comfort Suites on 8 Jan 2024
Thank you for taking the time to review our property. It was our pleasure to have you as our guest. I'm happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our vacation was great. We stayed at the Comfort Suites in Marysville, OH. It was clean, service was good and many memories were made.
Stayed 2 nights in Dec 2023
Response from Comfort Suites on 1 Jan 2024
Dear Sharon,Thank you for taking the time to review our property. I'm happy to hear that you enjoyed your recent stay with us. Please let us know if there is ever anything that we can do to make your stay more enjoyable.Jaynelle MooreRegional Director Comfort Suites Marysville

2/10 Terrible

Harley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Comfort Suites on 16 Dec 2023
Thank you for taking the time to review our property. On behalf of the entire staff, I would like to apologize for your experience suring your recent stay with us. We will use your comments to make the necessary improvements that are neeed. Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Harley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is amazing so many options Pool is clean Lobby is festive for us who are homeless at the moment
Stayed 3 nights in Dec 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, clean and quiet, well appointed and an excellent breakfast provided. Helpful and courteous staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Stayed 2 nights in Nov 2023

8/10 Good

Kirstie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here
First off the employees here were awesome the rooms are huge and the surrounding area has many eating options. This is the friendliest staff i've ever seen stay here you will not be disappointed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good
Very positive experience. Comfortable, clean room. Good coffee downstairs and a very usable exercise room. Close to some decent restaurants. Will stay here again.
Stayed 1 night in Sep 2023

8/10 Good

Tonya

Stayed 4 nights in Sep 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Felt like home.
Stayed 3 nights in Sep 2023

10/10 Excellent

Cristal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel was absolutely amazing, clean, friendly staff and a great location! They offered free cookies, popcorn, and water! There was a great selection for breakfast. The bed was super comfortable. Anytime we are in Marysville we will staying at this hotel!
Stayed 1 night in Sep 2023

10/10 Excellent

KATHLEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady working the front desk upon check in Friday evening was truly wonderful. I went home for my fathers funeral and she was so sincere and helpful! She is such a great young lady. ❤️
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything was clean and new looking. They had a full breakfast with a lot of variety.
Response from Chris, GM on 14 Aug 2023
Thank you for taking the time to complete our survey. We are so happy to hear that you enjoyed your visit. We look forward to your next visit.

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023

4/10 Poor

JENNIFER

Disliked: Cleanliness, staff & service, property conditions & facilities
No one available at check in time. Long wait
Stayed 1 night in Jul 2023
Response from Chris, GM on 2 Aug 2023
Jennifer, Thank you for completing our survey. I do want to apologize for the long wait. Our desk clerk was busy helping another guest at the time of your arrival. I do hope you enjoyed the rest of your stay. My team and I look forward to your next visit.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very convenient and easy process, friendly staff.
Stayed 2 nights in Jul 2023
Response from Chris, GM on 25 Jul 2023
Thank you for your positive review. We are happy to see that you enjoyed yourself. My staff and I look forward to your return

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant relaxing stay.
Very comfortable beds and the breakfast was very good!
Stayed 1 night in Jul 2023
Response from Chris, GM on 10 Jul 2023
Thank your for your kind words. We are glad you enjoyed yourself during your stay. We look forward to your next stay

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Chris, GM on 10 Jul 2023
Thank you for completing our survey. We are glad to see that you enjoyed yourself. My team and I look forward to your next visit.

10/10 Excellent

Octavia

Stayed 2 nights in Jun 2023
Response from Chris, GM on 10 Jul 2023
Thank you for completing our survey. We are glad to see that you enjoyed yourself. My team and I look forward to your next visit.

6/10 Okay

Katherine

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
When I got to the room the bathroom mirror light was out, needed a new lightbulb. There is an indoor pool which was being worked on and was told I would get a discount due to my grandson was wanting to swim and was unable to. I still have not received a discount. Will not book again with any Comfort Suites due to disappointing stay.
Stayed 1 night in May 2023
Response from Comfort Suites on 4 Jun 2023
Dear Katherine,Thank you for taking the time to review our property. I do aplogize for the inconvenience for the pool being closed for the first 2 hours of your stay. Since your reservation was a pre paid reservation made thru a third party they will be the one to issue the discount back to your account for you. Again we are very sorry for the inconvenience.Sincerely,Jaynelle MooreComfort Suites Marysville

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being a night shift RN & staying at a hotel.
I am a travel RN working 7p-7:30a @ OSU Exner Med. Ctr. & due to the holiday weekend & all the activities in Columbus I was unable to stay at the hotel I usually stay at so this hotel had 1 room available & the front desk person had it cleaned so I could obtain the room earlier ~9:30 a.m. but then my check-out time could only be extended until 12noon on 5/31 despite my asking & explaining again about my work night shift schedule so staying until 5 pm. but only way was to pay another day! I have found this to be a common problem often at hotels not being flexible with night shift medical staff. I rest of the stay was comfortable & I slept great! So this day I left before noon, tried to sleep at a rest area in my vehicle & outside temperature too hot so I went to OSU parking garage & slept in my vehicle. Thanks for listening.
Stayed 3 nights in May 2023
Response from Comfort Suites on 2 Jun 2023
Dear Renee,Thank you for taking the time to review our property. It was our pleasure to have you as our guest. The next time that you make a reservation, let us know that you would like an early check in and we will do our best to honor it if there is availability. Thanks again for choosing the Comfort Suites Marysville.Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Maryanne

Stayed 2 nights in May 2023
Response from General Manager on 12 May 2023
Thank you for your feedback.We appreciate your business.

10/10 Excellent

Jamaica

Stayed 2 nights in May 2023
Response from Comfort Suites on 2 Jun 2023
Dear Jamaica,Thank you for taking the time to review our property. It was our pleasure to have you as our guest. Please let us know if there is ever anything that we can do to make your stay more enjoyable. We hope to see you again soon!Sincerely,Jaynelle MooreRegional DirectorComfort Suites Marysville

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from General Manager on 3 May 2023
Thank you! We appreciate your feedback.

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet.
Stayed 1 night in Apr 2023
Response from General Manager on 17 Apr 2023
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Rahime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantasy hotel. Would have given 10 stars if I voul
This hotel was superb!! We stayed four nights visiting family. The manager takes great pride in this hotel. Indoor pool and workout gym were both great, clean. Food in morning went 6 am to 10 Am and great variety. Three coffee choices as well as creamers 24/7. Cleaning ladies super attentive to any needs we had. Everyone employee friendly and you could tell they took pride in their jobs and the building and us guests.
Stayed 4 nights in Apr 2023
Response from General Manager on 10 Apr 2023
Thank you! We appreciate your feedback.

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean rooms!!
Stayed 2 nights in Mar 2023
Response from General Manager on 28 Mar 2023
Thank you! We appreciate your positive feedback.

10/10 Excellent

Amy

Stayed 2 nights in Mar 2023
Response from General Manager on 23 Mar 2023
Thank you! We appreciate your feedback.

8/10 Good

Brian, Barrie

Stayed 2 nights in Mar 2023
Response from General Manager on 10 Apr 2023
Thank you for your feedback!We appreciate it.