Search Hotels Near Martin General Hospital, Williamston

"My stay there was ok. Older hotel that needs updating. However the rooms were clean and the hotel was clean. The mattress on the bed was a little worn and the room had a slight odor. But overall it was ok. "

"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our belongings. Despite explaining this, staff repeatedly rushed us out. Around 11:40 AM, a housekeeping employee was rude, dismissive, and threatened additional charges. Shortly after, a front desk employee, Melissa, accused us of smoking without basis and demanded we leave immediately in an unprofessional manner. Most staff showed no urgency or empathy, and some appeared to take the situation lightly. Only Helda, the housekeeping manager, was understanding. This stay was not usable due to unsafe and unsanitary conditions. I am requesting a full refund due to bed bug exposure, unprofessional staff behavior, and failure to resolve the issue appropriately. I expect a prompt resolution."

"Yes"

"We were very pleased, especially with the front desk staff. Excellent!!!"

"From the posted photos and exterior it looks great. Staff was friendly and welcoming, but when I got off the elevator on my floor, it completely smelled of cigarette smoke now all the doors have no smoking posted, but that still doesn’t stop them got into my first room and as soon as I open the door, it’s still smelled heavy of smoking as well as the fire. Smoke detector was covered up by a plastic bag. Also, the doors on multiple rooms have excessive gaps that you can see under the door into rooms. Went back to reception, which they happily changed my room. But still large gaps, which I shove some towels into as well as put the sofa cushions on the bottom of the door jam just to keep people from peering in. The room in general was fairly clean, but definitely needs a deep cleaning. Carpet shampooing, and a little more attention to detail with housekeeping could help a lot. Breakfast, was satisfactory, there was only yogurt, waffles, three cereals, muffins, and bagels. Apples and bananas. And their microwave was broken broken/out of service, look like it was that way for a while. Overall, I probably would not stay here again. Friendly customer service, but this place definitely needs an overhaul."

"After checking in and getting to our room we noticed some issues. They tried to help remedy the issues but couldn’t. Hotel was full so moving us wasn’t an option. Next day after returning from our sightseeing he told us they had given us the Presidential Suite. That was a welcomed surprise. We shuffled all of our stuff 3 doors down. Room was very big with separate area for king bed. Huge bathroom & living room & kitchenette with table. We had a great sights sleep both nights. Breakfast was good and standard fare of eggs, sausage & other hot & cold items. Clean area & maintained as well. Laundry was $2.75 for each. Upon checking out I found out they did not charge us for 1st night & only charged us for the upgraded room. I very much appreciated the effort made by staff to rectify the issue. It had nothing to do with cleanliness, that was fine. Issues we had fall under management/maintenance and not those who work the front desk. "

"Very Good"

"Better than expected. Room had refrigerator and microwave not listed in amenities. There was also a breakfast nice Continental provided. Staff was friendly and helpful."

"Everything was perfect, the trash cans in guest rooms need to be bigger though "