Martel Trip

The suites are very inconsistent in terms of size and decor. Initially, we were given a tiny white box room 502, which is allegedly one of the suites. Luckily, this was changed to a different room, which is shown on their website as a suite. The furniture is pretty old and decor needs upgrading. Housekeeping was hit and miss, we didn’t have any on the third night, even tho we left the room quite early. The staff are very friendly and welcoming and genuinely tried to help with the issues we had.

Had an excellent time ,staff are very friendly and helpfull . We stayed over Cristmas and we were surprised finding a christmas card and chocolate in our room. I definetly recomand the hotel in the centre of Toulouse. I would deffinately come back to the Le Grand Balcone Hotel. Two very happy customers.

I have absolutely nothing bad to say about this hotel. The room was spacious and clean. The staffs were so friendly and helpful. The breakfast/brunch buffet was amazing with tons of selections for dessert. I will definitely stay here again if I’m in Toulouse.

We stayed there longer than expected because of the Air Canada strike. The staff were great and accommodating. The room was clean and attractive. The location is perfect. We did not use the restaurant but it looked fine.

The room was very clean and comfortable. Every one of your staff were friendly and helpful. Our only minor disappointment was that the bacon in hot buffet was always very crispy, which is not how we like it. It looked like it had been kicking around for a while. Otherwise, we had an excellent stay with you.