Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Valeria Madina Club Resort All Inclusive

4 out of 5
Valeria Madina Club Resort All Inclusive
Route de Fes, Bab Atlas, Marrakech

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 157 reviews" "
Rating 8 - Good. 62 out of 157 reviews" "
Rating 6 - Okay. 33 out of 157 reviews" "
Rating 4 - Poor. 16 out of 157 reviews" "
Rating 2 - Terrible. 9 out of 157 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Craig

Stayed 7 nights in Apr 2024

6/10 Okay

Lee

An average property but would not visit again. Food is buffet only & not much choice. Restaurant is not an enjoyable place as you spend half your time trying to find a clean table thats free. There is an a la carte but its not part of the all inclusive. I did dine there one night & it was much better than the restaurant but at a cost of £60. Day & night entertainment is all in French. Generally the whole resort could also do with a refresh as the rooms & grounds are tired.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
This was a 3 night trip with my family, 2 children. The hotel is about 30-35min from the airport and city centre. The hotel offers a shuttle service to the main square few times a day see attached at a fee. Taxi charge over 200MAD for the same trip. But you can also use the InDrive app to book a car, although most taxis say they are illegal, they are a registered company in Morocco and InDrive drivers pay for a registration through the bank officially to get access to the app. They charge about a third of the price of official taxis. The hotel is in a very good condition. They offer food all day even if you miss the breakfast time you can still grab a bite by the pool if you are all inclusive. Good room service, staff very helpful. Phone did not work in room but we did not need it. indoor pool is available at the Atlas hotel by the front of the property which is the premium brand. Few minutes walk away from the reception of valeria madinah. Food service is good. Worth the price tag. There are no shops accessible within walking distance but compared to the city centre it is very quiet and peaceful. The views are amazing- from oue balcony it was the Atlas mountains.
Stayed 3 nights in Feb 2024

10/10 Excellent

Hossain

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michelle Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Food was very nice and plenty of choice . Room nice and big and comfortable
Stayed 6 nights in Nov 2023

6/10 Okay

Sita

Liked: Staff & service
November 2023 Review
Our flight was delayed. so checked in one day late. Our room was not ready on arrival despite checking in late. We were given a room but in block 8 which was less convenient for access. Variety of food available, however could do with more seasoning. Due to the restaurant being open (doors open), lots of flies, and also birds within restaurant. Need more protection on food, especially fruit and any uncovered food. Beds were comfortable but rooms need updating, quite dated. Rooms need more light too. No remote with TV (didn't raise with reception as only staying for a few days). When trying to contact reception from room, calls not always answered. Couldn't get room service either. Initially advised by reception that a a taxi would be arranged from hotel to airport when we were leaving on 6th November. However had to get taxi from outside the resort. Prices varied. From airport to hotel, cost was 200dhms From hotel to airport, cost was initially offered at 300 dhms then dropped to 250 dhms
Stayed 4 nights in Nov 2023

4/10 Poor

Sarwar Hussain

Stayed 4 nights in Sep 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Rachid

Liked: Staff & service, property conditions & facilities
Bouffe excellente mais ..
La bouffe est excellente, plusieurs choix et pour tout les goûts et a volonté. Les chambres triples sont par contre petite pour 3 personnes. Je donne 4*.
Stayed 1 night in May 2023

4/10 Poor

Youssef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous
It was a very disastrous stay, the wifi quality is poor, the breakfast lunch and diner are not diversified and I think they customized it for low end people (people that they never visited hotels or they are there only because they are part of group).
Stayed 3 nights in May 2023

8/10 Good

Kamran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Honest review. The checkin process was smooth and staff was polite and helpful. Staff Bahija have us a very spacious and comfortable room. Room was good. Not very posh but practical with 3 beds and separate toilet and bathroom. Fridge was available in the bedroom. Food was all inclusive and there was plenty of choice from breakfast to dinner. The only reservation for me was deserts area where mainly available options are cakes ad pastries. There should be choices of cooked deserts like local delicacies. Loads of drink options from juices, soft drinks and hot drinks. My best pick was moroccon tea. Plenty of activities through out the day and they are good. The only caviat is language (mainly in French) so people may find it less appealing. Aqua park is a must go. It is included in price and is a very well kept and safe area. Overall money worth it. Thanks to staff Bahija, Yahya for their support during our stay.
Stayed 3 nights in May 2023

6/10 Okay

Yasir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were given the wrong room. took 2 nights before correct room was given, manager yousef was kind enough to offer free spa treatment and no city charge as a compensation. Yahya the assistant manager was very helpful and welcoming and spoke English very well too
Stayed 7 nights in Apr 2023

10/10 Excellent

asmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Ahmet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel is big surfaces animation is ok for children staff helpful and great - far for going City navette dispo - buffet average - rooms amenity - price
Stayed 2 nights in Nov 2021

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En familia fenomenal
La animación toda en francés. Al ser todo incluido la bebida del bar es triste. La comida no está mal. Lo mejor el desayuno. Acceso a un parque acuático. Estuvimos solos y lo pasamos en grande. El personal lo mejor. Repetiría.
Stayed 2 nights in Oct 2021

2/10 Terrible

Ellemti

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad choice
Food was terrible . there was no fun at night club . DJ carlos has nothing to do with music ,Cles usb running the entire night .
Stayed 3 nights in Dec 2019

8/10 Good

Sumit

Liked: Cleanliness
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived there at the hotel, friendly staff, comfort room. However, few staff doesnt not speak english and difficult to communicate.
Stayed 3 nights in Jan 2019

8/10 Good

Manita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
From the moment I arrived at the check in I felt very welcome. The receptionist suggested to me to head to the restaurant to have lunch first as it would close shortly. The formality took just few mins my room was clean and a welcome key ring as well. Food local red wine and service were all great. Overall it was a relaxing winter sun holiday I didn't have to leave the resort as good choices and entertainment were plenty and variety was good. Highly recommend
Stayed 7 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 3 nights in Dec 2018

8/10 Good

Neeru

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
It is a clean hotel , problem is wii fi doesn’t work in rooms only in reception areas. Lights in stairs are very poor . Staff is very nice & help ful . Staff in food area are very nice & friendly & good breakfast.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No information at check in about facilities. No one really speaks english and most interaction's with staff were very disappointing. Excursions offered are only for french speaking clients. No alternative offered for . Wifi is not available in rooms and very limited English speaking tv(only bbc world news) so little to do.
Stayed 3 nights in Nov 2018

8/10 Good

K, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel friendly staff.. good environment nice food
Stayed 6 nights in Nov 2018
Response from Club Madina on 7 Dec 2018
Cher Client, Nous sommes très heureux d’apprendre que vous avez passé un agréable séjour au Club Madina. Vos compliments seront partagés avec toutes nos équipes. Et vos remarques seront transmises aux personnes concernées. Elles nous permettront, le cas échéant, de faire évoluer nos prestations. Au plaisir de vous revoir. Bien cordialement,

8/10 Good

Delspops, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is friendly and clean
The hotel was fantastic. Staff were amazingly friendly and helpful. There was so much choice for food that even my vegan friend had loads to choose from. Aqua aerobics, dancing lessons, yogo and much more entertainment going on. Yes, there are lots of French and staff mainly spoke French but we were spoken to in English, so no problems for us.
Stayed 3 nights in Oct 2018
Response from Club Madina on 5 Dec 2018
Dear Guest, We are happy to read your comment and know that you like your stay in our club Madina. We hope we will see you again sincerly yours

4/10 Poor

Ruth, Southampton

Disliked: Staff & service
very poor first impression
Arrived at the hotel and approached reception and we were asked to wait as the manager would come and see us. Twenty minutes later we are still sitting there. I talk to reception again and they eventually get the manager. He tells us there is a problem with our room but is very vague about what the issue is , mentions overbooking and maintenance issues. We then wait forty minutes more to be put on a mini bus to another hotel. Due to lack of information from the hotel manager this is the wrong hotel and after further emails and calls we are taken to a third hotel where again there is a lot of miscommunication. We noted that everyone in our original hotel appeared to be French and we seemed to be the only English people and the only people moved elsewhere. Our new hotel was far superior newer and with more professional employees. I would not recommend this hotel we felt very poorly treated. Go to the Be Live Hotel group instead!
Stayed 5 nights in Sep 2018

6/10 Okay

Lillian, North London

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
French Speaking Hotel
It was an okay hotel but I would definitely not stay there again. It was too far from town making it expensive to travel by taxi to town, luckily there was a hotel shuttle which was more affordable like £4 return journey. Room was smaller than expected Room phone not working and was only changed after 2 days No internet access in rooms but communal areas Bugs in room and needed daily spraying Bed sheets not changed daily Everything was in French including signs and TV channels Expensive Spa access
Stayed 4 nights in Sep 2018

10/10 Excellent

Oumaıma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

6/10 Okay

jeewal, essex

Liked: Cleanliness
Disliked: Staff & service
only good for French persons
bad hotel for british travellers as on staff speak English only French and very hard to explain to them
Stayed 7 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish hotel, only speak french and poor service
Terrible standard of room, broken toilet flush, flies everywhere, only cater for french visitors, service is very poor, receptionists very rude and unhelpful.
Stayed 5 nights in Jun 2018
Response from Le Management du Club Madina on 19 Jun 2018
Dear Guest, we thank you for your comment. We are sorry to hear that your experience at Club Madina has not lived up to your expectations. your remarks are important. They will allow us to evolve our services. Sincerly yours

10/10 Excellent

Tess, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel and a great selection of activities
lovely all inclusive resort, enjoyed the exercise classes with Catalina, a brilliant instructor. Reception staff very helpful and speak some English, enough for me to converse with them and still have the authenticity of the country:) The restaurant staff were very helpful as I have a nut allergy and were happy to let me know what I can eat, which was most of the food :) A good surprise, as I usually find it difficult to eat abroad. Variety of lovely dishes!
Stayed 6 nights in Apr 2018
Response from Le Management du Madina on 17 May 2018
Dear Tess, We are very happy to hear that you had a pleasant stay with us. We hope to welcome you again to the Madina Club Sincerly yours

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, shame hardly anyone spoke English
Probably my fault for not researching properly but the lack of English was frustrating. Staff who spoke English were really helpful but I was disappointed when after already booking on an excertion was told there wouldn’t be any English during the tour. Luckily the guide was fantastic and gave me a private English explanation. The hotel in general was beautiful & clean and the food fantastic.
Stayed 10 nights in Mar 2018
Response from Le Management du Madina on 17 May 2018
Dear Guest, We rae happy to see that your stay inclub Madina was lovely. We hope that we well welcom you again. Best wishes

8/10 Good

fowzi, london

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
I like this hotel everything is good just 20 mins away from the city
Stayed 8 nights in Nov 2017

8/10 Good

michael, london

Liked: Staff & service, property conditions & facilities
Nice if you want to get away and relax
Nice hotel to get away and relax which is all we wanted,around 90% of guests were French speaking which was fine with us and they were very friendly. Only issue was we had a cockroach sneak in our room under the door which my girlfriend hated and I had to hunt around the room until I killed it. Apart from that all good, tip a little bit to the bar staff and you will see the service improve massively.
Stayed 5 nights in Jun 2017
Response from Club Madina on 7 Feb 2018
Dear Michael, Thank you for you comment and we are very glad to know that you enjoy with your stay in club Madina. Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Welcoming reception staff
This is a good place with kind staff. However, in winter time some of the rooms are cold but the staff will always be there if you ask them to change the room. Rooms are big and clean and comfortable make sure you have slippers because all floors are cold since they are ceramic so be-careful.
Response from The Madina Management on 3 Mar 2017
Dear Guest, We are very happy to hear that you had a pleasant stay in Club Madina. Your compliments will be shared with all our teams. And your comments will be forwarded to the concerned services and persons. it will help us to evolve our services. It's a pleasure to see you again. Best regards,

6/10 Okay

Jacqueline

Great short stay in November for a British Couple
After reading the reviews, I was glad I took my French phrase book - it came in to be very helpful. This was a short break for us (4 nights) in Nov 2016, taking advantage of cheap Easyjet flights. We had emailed the hotel in advance to arrange a transfer from the airport (400 mMAD/€400). Our flight arrived early, but took 2 hours to get through customs due to a local government conference. We arrived at the complex around 9.30pm, we had a friendly welcome then shown to our room (# 421) given our all inclusive wrist bands & had a couple of drinks in the bar area before sleep time (wine, spirits & beer included)! Bed was huge, the room spacious & there is a tv, fridge, safe, hairdryer & a few complimentary bathroom items as well as water. There is a walk in shower & the toilet is in it's own room. It was comfortable & fairly clean - there were a few ants. Next morning we headed down to breakfast - the dining hall is quite large with a central serving area. The breakfasts were continental with hot pancakes, sausages & eggs, freshly made omelettes, plus queues for the hot drinks machines! There were a few birds fluttering around as per other reviews! Lunch was varied with salads, hot & cold dishes, breads & deserts (dinner similar) but plenty to choose from & varied each day (although 4 days was enough). We had 1 day of rain, but weather still warm & sunbathable, would recommend for a couple, but wouldn't take UK kids as totally French - evening entertainment etc

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice time spent in marrakech
Good hotel with the marrocan touch but not kept within great conditions, good facilities and everything great to spend a good time. As a couple only able to speak english, we found staff that could comunicate in english but all the events in the hotel during the day like classes and animations were all in french so we kind of stayed on the side of it. The room was cleaned and floor washed everyday. The towels were also changed everyday but we stayed for 7 nights and the sheets were not changed once which I think that for a 4 stars hotel is not apropriate. The staff were helpfull and with a twin bed room they changed in a blink to a double bed room upon request. Regarding the check out they did not allow us to stay in the room for longer and asked us to vacate the room on time because they were expecting someone there but they allow us to stay in the hotel and kept the luggage which was nice since our flight was at night and we could enjoy the pool in the afternoon and this is something we really appreciated. Overall was a good experience and a nice stay, we made an effort with the french and they also did with the english which we were not expecting due to the reviews in here but was a nice improvement. Pool great, sun great, good food throughout the whole day and even with no drinks in the room fridge we always asked for water which is bottled and kept one cold all the time in there.
Response from The Madina Management on 3 Mar 2017
Dear Guest, We are very happy to hear that you had a pleasant stay at Club Madina. Your compliments will be shared with all our teams. And your comments will be forwarded to the people concerned. They will allow us, if necessary, to evolve our services. It's a pleasure to see you again. Best regards,

10/10 Excellent

abide, harrag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club Dar Atlas - All Inclusive
Very nice hotel.very nice staff . Good food . Clean.
Response from Tha Madina Management on 3 Mar 2017
Dear guest, We are Glad to know that you spent a nice stay in Club Madina. Thanks your for your comment We hope we welcome you again with us. Best Regards

2/10 Terrible

Nic, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4 star more like 2 stars at a push
I stayed for 10 nights at Club Madina and encountered a lot of problems. On arrival around 8pm, the night time receptionist was very dismissive and unhelpful. I was given a room key pointed to huge site map and told to find my room. Later on that evening I found that the air con in my room was broken ( it was roughly 40 degrees), the fridge was not working, the window was broken and the balcony door had no lock. After hardly any sleep I noticed that there was ants all over my room and in my bed! I called reception and was told to call back at 7am. When going back to the reception at 7am, the receptionist spoke very little English and told to come back at 10am. I was then given x2 other times to return to reception until my room was finally changed by 12:30pm, to a better room but the balcony door still had no lock. There were some staff that were very helpful but some that just did not seem to care at all. The hotel language is French and even though a few staff members tried very hard to interact with me in English, the majority did not care. Also all activities, entertainment, TV and excursions are in French, so if you do not know the language it can be quite alienating at times. The hotels appearance is quite dated, old and shabby in all honestly I do not think it is worth the money I paid. There were gems, ie ladies on reception and some dinner staff but on the whole, the holiday was not enjoyable. 1 note, there is no 'adult' pool and the indoor pool is chargeable.
Response from The Madina Management on 3 Mar 2017
We are very happy to hear that you had a pleasant stay at Club Madina. Your compliments will be shared with all our teams. And your comments will be forwarded to the people concerned. They will allow us, if necessary, to evolve our services. It's a pleasure to see you again. Best regards,

4/10 Poor

Robert, Kent UK

Disliked: Staff & service
4* minus 2*
This hotel was very disappointing to say the least. We had read other reviews on this hotel but decided to give it a try as it had some good points on the reviews. On checking in there was no information given to us at all about the complex, meal times, no phone instructions, no wifi info and no emergency info either. If you can speak and read French, then this hotel might suit you, if you cant, then don't bother. All menus, notices and instructions are in French. Lots to do around the pool but if you don't speak the lingo, don't bother.... I'm sure you get the picture. The staff do not speak English either, just the odd phrase like " I like your accent" which translates to "can I have a tip" The food is the same every lunch time & every night with the exception of one main course may differ and if you do not like peppers, onions or olives, you will live on chips and bread cos even the salad had olives & peppers in. I felt as though because we were English ( the only ones) we were treated like we were less important, no attempt was made to accommodate or communicate with us at all. We missed out on quite a lot of entertainment as we couldn't understand the notices or announcements but when we asked staff what was said etc we were just shrugged at. Such a shame because the pool was nice and other bits within the complex were nice just a shame we didn't get to use it all.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Noelle, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club medina marmara
Amazing hotel. Staff so friendly and helpful. Lovely atmosphere throughout the holiday. Activity staff so enthusiastic and involved. Everyone made us feel so welcome including hotel manager Philip

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, good variety of food.
Met some lovely people from England, had a lot of fun. Great holiday.
Response from The Madina Management on 3 Mar 2017
Dear Guest, We are glad that you spent a nice stay with us. We hope we will see you again in club Madina Best Regard

10/10 Excellent

emma

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Harj

Liked: Staff & service
Very average
Food choices are ok'ish but there is a long gap between lunch and dinner in which you only have the option of vegetables or sugary snacks. The choices bounce between bland or unhealthy throughout. The lounge is covered in bird droppings and there seems to be a general issue with availability of towels. Other than that, everything else is OK. It really helps to know some French and accept that the staff are better than you and will sneer scowl and sulk if you have the audacity of asking them to get you something. It seems to hurt their pride (not all but enough of them for me to comment).
Response from The Madina Management on 3 Mar 2017
Dear Guest, We are very happy to hear that you had a pleasant stay at Club Madina. Your compliments will be shared with all our teams. And your comments will be forwarded to the people concerned. They will allow us, if necessary, to evolve our services. It's a pleasure to see you again. Best regards,

8/10 Good

Paul, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time. Good food. Fun.
We enjoyed the comfort, friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caters for all ages. No need to leave the resort. But is lovely to see the whole of Marreckech ❤️
Beautiful Spa Day

6/10 Okay

robbie

Liked: Cleanliness, room comfort
Was lovely but no air con in our room but wasn't bad as it was cool at the time we went. I imagine summer would be a lot warmer though.

6/10 Okay

Sharon

Liked: Room comfort
English in a French hotel
The food was really great, the hotel was French speaking with all French people staying, that was fine for us as we did not join in with the entertainment. On arrival we were told to check in at 12 which we did to be told the was no room at the hotel and we would have to stay in their slightly smaller Stister hotel just a very short walk away in the same complex. As we went to grab our luggage we were told that the hotel would transport it for us. Nearly four hours later and three trips to the front desk we received our luggage this spoiled our first day and on complaining to the front desk the reaction was shrugged shoulders and a smile. After two days we moved to our original hotel which was much nicer. Much bigger with a fridge and nice view.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of town haven!
Needed to escape and relax and this place was perfect. Exceptional bar staff. Really amazing food.

10/10 Excellent

Caroline, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed for five nights and cannot fault it. Food was amazing, grounds very beautiful, staff lovely. Only problem was I don't speak French and no English spoken so didn't know a lot that was going on but we managed.