Dear Ayishat, We were very glad and happy to host you. It was really nice meeting you. And we look forward at hosting you again soon.

Dear Saif, We would like to sincerely thank you for your rating, and we would like to express our apologies for your situation, and for your wish to cancel your reservation free of charge on the day of your arrival during the moment of your check-in. We understand that one of your family members cannot take the stairs, but we were unable to find you an available room on the ground floor as we were completely booked. This is why we encourage our customers to let us know their comments or special requests at the time of booking, in order to effectively anticipate their stay. We regret the rating you gave us. Please excuse us again and we hope to welcome you soon.

Dear Bennet, We are thrilled to hear that you thoroughly enjoyed your time at our hotel. Your kind words about our warm welcome, attentive staff, delicious food, rejuvenating spa, and exceptional services mean the world to us. We strive to provide a memorable experience, and it's fulfilling to know that we've succeeded. We hope to welcome you back soon for another delightful stay and thank you for choosing our hotel!