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Riad Star by Marrakech Riad

4.5 star property
Traditional Moroccan beauty meets modern comfort at this tranquil oasis in Marrakech, where travelers can enjoy indulgent spa treatments and relaxation

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Riad Star by Marrakech Riad is in the heart of the city, steps from Jemaa el-Fnaa. Enjoy English breakfast, a rooftop terrace, Turkish bath/hammam with body wraps, facials, and scrubs. Free WiFi and 24-hour front desk ensure a comfortable stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: GBP 2.44 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: GBP 8 per person (one-way)
  • Airport shuttle fee per child: GBP 8 (one-way), (up to 12 years old)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Riad Star by Marrakech Riad pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riad Star by Marrakech Riad?

Riad Star by Marrakech Riad doesn't offer parking.

What time is check-in at Riad Star by Marrakech Riad?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Riad Star by Marrakech Riad?

Checkout is at 11:00 AM.

Does Riad Star by Marrakech Riad provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 8 per person applies.

Where is Riad Star by Marrakech Riad located?

Located in Medina, this luxury guesthouse is within a 15-minute walk of Museum of Moroccan Elegance and Jemaa el-Fnaa. Ben Youssef Madrasa and House of Photography are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.0

Cleanliness

9.0

Amenities

9.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 26 out of 44 reviews
Rating 8 - Good. 6 out of 44 reviews
Rating 6 - Okay. 4 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

Reviews

Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities
Friendly staff helping out with everything we need. A little bit cold in December but the air conditioning was very good. Note if you come during the colder months it’s really cold with breakfast
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Billie

Liked: Cleanliness, amenities, property conditions & facilities
Ali and Mourad were the most incredible hosts. They were so accommodating and could not have been more helpful. The Riad was beautiful and clean with plenty of space. Breakfast was wonderful as well. I would absolutely stay here again as the location was near most the sights we visited! I loved my stay here!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the traditional aspects and the ambience, the excellent food and the outstanding friendliness of the staff
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice

Staff is outstanding. Location is excellent.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and accommodating
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Jasleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Riad Star was amazing! Khalid and the other staff members treated us like family and went above and beyond in helping us. We cannot wait to go back to Marrakesh and stay at Riad Star again, we highly recommend it to all!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

LEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Despite the family room being different from the one we selected, our stay was very good. The staff were excellent and very professional. The breakfast was diverse. The area close to most attractions yet not busy.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got rooms in third floor. No lift in the property. Service from staff was good. Breakfast is very good
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful surprise as it is in the historical section of Marrakech. Close to the Medina. Luxurious interior. Multi storey with wonderful rooftop views. Wonderful service from start to end of our stay. Hospitable in every way. A great find!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Mehnoosh

Liked: Cleanliness, staff & service, amenities
The hotel was hidden in residential area with no name! Beautiful place and the staff make it worth. They are super friendly and helpful. They really go above and beyond to make our stay a great experience. I highly recommend because of staff and very close to shopping area and some tourists places. Don’t let the area intimidate you it’s very safe and great location.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

The Riad staff were really friendly and helpful. The room itself was cosy, with a comfortable bed and warm spacious shower. The dinner was not to our taste however the breakfast was delicious with soft tender eggs and pancakes served with great peanut butter and honey on the side. Location is excellent. This Riad is highly recommended if you are trying to experience Morocco the proper Moroccan way!
Stayed 4 nights in May 2024
Verified

8/10 Good

René

Liked: Cleanliness, staff & service, property conditions & facilities
This Riad is in the middle of the medina. It's a walk of 7-10 minutes from the taxi stand to the Riad. The personal is excellent, real customer driven. They are delighted to help you with everything. There are 14 rooms. Our room had only windows overlooking the covered courtyard. It took some time getting used to it. Within 100 metres there are some wonderful restaurants. The medina is very busy, clean and well lit. The Riad organizes cooking workshops. Perfect.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable!! Cannot say enough about this hotel. The owner and staff were exceptional. They went out of their way to make a stay for my family feel welcome and safe. They set up tours, dinners, and experiences that made our stay in Marrakesh over-the-top. The rooms were gorgeous, the roof deck beautiful and its unique charm and tribute to Josephine Baker is romantic and beautifully done. The owner took the time to greet and welcome is. He personally made sure that we had a great stay. Dinner and breakfast were delicious. We are so happy that we stayed here. It truly made our visit! A million thank yous to the staff and owners.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Reef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Riad Star. The staff were incredible and very attentive to our needs. They arranged our daily taxis, helped us with our bags from and to the airport and advised us on the local sites to see. We travelled as a family of four. Two children aged 6 and 3 - the staff were so friendly and made breakfasts to the children’s preference each morning. Khalid and Najim went above and beyond with their service and they alone deserve 5 stars for themselves. I would highly recommend booking the taxi service the hotel offers and get picked up from their team. Riad Star, like many Riads - is tucked away in a quiet area and cars can’t access the hotel entrance. There is a few minutes walk required to get to the Riad - don’t be a hero and find your own way, save yourself the hassle and have the hotel driver collect you and the staff will meet you at their designated meeting point. Lovely place, lovely people and already missing it all.
Stayed 7 nights in Nov 2024
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would not recommend

Cliff Notes: Not recommended for families. Excellent service by the staff, but the facilities are poor. Long Story: We were a family of 4 and booked two connecting rooms since a family suite was unavailable. We were picked up in a small Skoda Sedan from Casablanca, despite informing the host about our luggage. The 2.5 hour ride to Marrakesh was uncomfortable with cabin bags and backpacks in our laps.The host said this was par for the course, and so I would warn you from accepting transport service from them! Riad Pros: Friendly and accommodating staff. Breakfast is good, although becomes repetitive after a couple of days. Location is good as well, as it is close to some of the Souks. Riad Cons: TERRIBLE Uncomfortable beds (A Queen is two twins joined) - So, you will be sleeping over an uncomfortable crease line, where the beds join. I still am suffering from a shoulder pain that was caused by this crease line. Poor cleanliness of silverware, narrow and steep stairways, and low-quality toiletries are other issues with the Riad. Overall: I would not stay here again. Look for alternatives if you can!
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended!

Cliff Notes: Not recommended for families. Excellent service by the staff, but the facilities are poor. Long Story: We were a family of 4 and booked the family suite for a part of the stay. This review is for the suite. We were picked up in a small Skoda Sedan from Casablanca, despite informing the host about our luggage. The 2.5 hour ride to Marrakesh was uncomfortable with cabin bags and backpacks in our laps.The host said this was par for the course, and so I would warn you from accepting transport service from them! Riad Pros: Friendly and accommodating staff. Breakfast is good, although becomes repetitive after a couple of days. Location is good as well, as it is close to some of the Souks. Riad Cons: TERRIBLE Uncomfortable beds (A Queen is two twins joined) - So, you will be sleeping over an uncomfortable crease line, where the beds join. I still am suffering from a shoulder pain that was caused by this crease line. The suite is two levelled with very narrow and very steep stairway! Every time you go up and down the stairs IN the suite, you need to be extra careful due to the narrowness and steepness of the stairs. The bed for the kids is meant for a 5ft 5in only. Anyone taller will have their legs hanging over the bed. The toiletries offered are low-quality among other issues with the Riad. Overall: I would not stay here again. Look for alternatives if you can!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

TAHSEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BEST PROPERTY i Have ever been on for a vacation. Ali and Khaled made me and my family feel super safe and fully comfortable with in every possible way
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Riad. Hard to find at first, but well worth it.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

Average at best

Very convincing pictures on the travel sites but barely a 3-star hotel/ riad. People are nice but it’s not well organized and not at all a „boutique style“ riad . Price / value off.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jérémie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 4 nights in Jan 2024
Verified

4/10 Poor

Tim

Disliked: Cleanliness, property conditions & facilities
This property would suit someone who is use to staying in a hostel. They profess 5 star! It is not that.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

brenda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our small group of 3 female friends booked a 3 night stay here based on the photos and other online reviews. However we felt misled, as it was an untidy and dirty Riad, with dirty floors throughout and piled up stuff behind curtained areas. We were not shown around on arrival so made our own way upstairs to have a look at the roof terrace. Open bedroom doors en route, showed towels and bedding all over the floors. The roof terrace had a very long old string of celebration balloons that had clearly been there for weeks (mostly shrivelled up), which showed just how little things were cared for. The entrance reception area was 2 large tables covered in a plastic tablecloths. Our bedroom door (Ivory room) room key was a tiny 2cm padlock and 1cm key. My friend booked a ‘junior suite’ and got the Paris room which looked like a dark cell, was warm and without a fridge. There was no bottled water available in the rooms. The towels on our bed looked like they were not clean and had not been washed (just sprayed with something), the threadbare rugs looked dirty. Whilst there, we heard that another guest was ill in bed with some kind of with some kind of food bug whilst we were there. She had been stuck there bed bound for 2 days. We decided to find alternative accomodation instead, and so left and checked out the same day without unpacking. It feels sad to leave this review, as we were so excited about our Moroccan trip and this first impression changed everything.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Christian

Liked: Cleanliness, staff & service
Je suis très déçu de la façon que l'hotel c' est comporté..J'ai reservé une suite,on ma chambre donné de façon sournoise une chambre régulière. je descent pour leur dire que c' est pas le bon type de chambre
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Utmärkt Riad

Mysig riad med mycket hjälpsam och trevlig personal, stenkast bort från Fna-torget.
Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peut BEAUCOUP mieux faire!

Nous avons réservé une suite familiale, une fois sur place on nous a donné une cave sans fenêtre (Ivory room). Nous avons eu beaucoup de mal a faire reconnaître que la chambre ne correspondait pas à la "suite" réservée. Une solution a finalement été trouvée avec le propriétaire nous avons eu une chambre au 3em étage sura terrasse (Pasha chambre très convenable) et 2 personnes sont restées dans la Ivory. Les employés de l'accueil et du petit déjeuner sont excellents.
Stayed 2 nights in Jan 2025