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Riad Shambala

3.5 star property
Travelers find relaxation at Riad Shambala through rejuvenating massages at the SINDIBAD spa or peaceful swims in the indoor pool

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Located in central Marrakech, Riad Shambala offers a peaceful retreat with a rooftop terrace, quiet garden, indoor pool, arcade/game room, and a restaurant serving lunch and dinner. The helpful staff consistently receives positive mentions from visitors.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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About this property

Riad Shambala

  • Riad near Majorelle Garden
  • Close to Jemaa el-Fnaa, Riad Shambala provides free full breakfast, a free daily manager's reception and a rooftop terrace. Treat yourself to a massage at SINDIBAD, the on-site spa. The on-site restaurant offers lunch and dinner. In addition to a garden and an arcade/games room, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An indoor pool
    • A round-trip airport shuttle (surcharge), express check-out and concierge services
    • Luggage storage, a 24-hour front desk and tour/ticket information
    • Free newspapers and a front desk safe
  • Room features
  • All rooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers

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Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 35.0 per night.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 34.10 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 20.00 per vehicle (one-way)
  • Nearby parking fee: MAD 4 per day (328 ft away)
  • Rollaway bed fee: MAD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property only accepts cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Does Riad Shambala have a pool?

Yes, this property has an indoor pool.

Is Riad Shambala pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Riad Shambala?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Riad Shambala?

Checkout is at noon.

Does Riad Shambala provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MAD 20.00 per vehicle applies.

Where is Riad Shambala located?

Located in Medina, this spa riad is within a 15-minute walk of Place Bab Doukkala and Majorelle Garden. Jemaa el-Fnaa is 1.1 mi (1.8 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

10

Cleanliness

9.4

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 23 out of 27 reviews
Rating 8 - Good. 2 out of 27 reviews
Rating 6 - Okay. 1 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel. good location. close to everything. fantastic service. nice breakfast. very clean hotel.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un havre de paix et les personnes qui y travaillent que je remercie sont très professionnel et amicale je recommande vivement cet hébergement.
Stayed 8 nights in Apr 2024
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you to Abdul and Mahdi for being excellent hosts! I would like to stay with them again.
Stayed 1 night in May 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Terrible arrival and got locked out at night!

The room and the riad overall are nice and beautiful as expected from the photos, and the location is quite good too. Our arrival experience wasn't great though. The driver who drove us there could only drop us off at the nearest spot which was about two minutes walk to the riad. He called the raid hoping that they could send someone out to bring us to the riad, as it's nothing easy to find. However, the riad's people didn't come out, but instead they asked someone else on the street to bring us in. Not only that the guy wanted to do that for a fee, the guy actually didn't know how to get there neither, so he misled us to go around couple blocks with our heavy luggage, and then finally asked another kid to bring us there. When we arrived, the guy requested us to also give money to that kid. The whole experience was terrible! Right at the beginning it showed us how people there were irresponsible and dishonest. Beware! One night after dinner we arrived back to the riad at 10pm, and we couldn't get in! The door was always locked and we had to ring the bell, but no one answered. We were outside the riad door for 15 minutes, ringing the bell and knocking on the door. Imagine it's at night in the middle of an alley of an old town in Morocco and we got locked outside! Finally we found a way to call the riad, and the guy said he couldn't hear the door bell!
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Easy to get to and very clean, with friendly and helpful staff.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff and good location near the bus station and grand taxis. Heating in the room could be better and a curtain for privacy for the bath tub is needed. Good breakfast, help booking tour and ordering pizza. Breakfast area was really cold.
Stayed 7 nights in Jan 2020
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable room, good location!

Service was excellent! We enjoyed the complimentary coffee/tea, and there were plenty of nearby bakeries to buy breakfast. The location was great, very walkable and near a metro station. The room was small, but as expected for Paris in this price range. The mattresses were extremely comfortable , and the blackout blinds were a great feature.
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estupendo Riad

El riad es muy bonito y acogedor. El desayuno variado y bueno. Rachid, que es el chico que te recibe, muy agradable y dispuesto a ayudar en todo momento. Habitación muy bonita y confortable
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bien. Aunque algo apartado de la plaza Jemma, lugar de referencia para todo ( zoco, ambiente...) está a mas de 30 minutos callejeando x la Medina ( x la noche es recomendable taxi , aun así hay q andar algo xq no pueden entrar a la Medina, x la noche algo inseguro). Desayuno casero y rico. Anfitriones muy agradables, siempre dispuestos a ayudarte , t ofrecen té continuamente cono simbolo de hospitalidad. Cama comodísima y sábanas muy agradables al tacto. Voy a poner peros, no hay bebidas ( salvo agua,) x si t apetece tomar un refresco en la terraza del riad. A la llegada tendrian q poner un par de botillas de agua en la habitación, mas productos de higiene , ta que en toda nuestra estancia apenas nos dieron 2 geles.
Stayed 5 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil très chaleureux, Rachid et son collègue ont toujours était bienveillants, prêts à nous offrir le thé, disponibles pour rendre service. Un bain rafraichissant ds la piscince au retour de l'effervescence et de la chaleur de la ville était un régal.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Aboo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

We enjoyed our stay in Riad Shambala. It is conveniently located in the Medina and only about 15 minutes walk to the Marrakesh center. The courtyard was beautiful and room is comfortable. The staff was very friendly & welcoming, and they offer you moroccan tea whenever you come to the riad. Soufian gave us the map of the medina, showed us how to get to each of the important places and gave his phone number to contact him in case we are lost. Their complementary breakfast was very good. We also had dinner in the riad which was an excellent experience with delicious food in a pleasant and peaceful atmosphere. The only thing I would ask for is little more brighter lambs in the room.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, rooms spacious and nice top story decks
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Javi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riad Shambala

La verdad que ha sido 1 estancia maravillosa,la atención muy buena,muy pendientes de nosotros.Recomendable 100% xq está dentro del zoco de la Medina que es la esencia de Marrakech.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

We loved our stay at this riad. It is a traditional riad and the room was not very spacious, but the service was exceptional and it was a near experience to stay there. The breakfast was fantastic too.
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home in the Medina

Having taken advice about arriving in the Medina at night, I contacted the riad a few days before and arranged their collection service from the airport. This turned out to be a good idea as we would never have found it on our own! We were made to feel welcome from the moment we arrived. As we settled in with mint tea, Basu explained all we needed to know and even though it was 10pm we were offered a meal. The room was on the second floor (no lifts) and with twin beds (as I has requested) was perfect for 2 female friends. Everything was very clean, we had bathrobes, slippers and basic toiletries provided and there was plenty of room. The next day we were a little late for breakfast but this was no problem to the staff, who served us a beautiful breakfast on the roof terrace with views across to the Atlas mountains. The only food included in the price was breakfast, but they were happy to make us other meals and all the food we had at the riad was very well presented and very good (breakfasts, tagines, salads, etc.) All the staff were very friendly and we felt very safe and welcome. The riad was having a re-wire and partial re-furb whilst we were there but this was of no inconvenience to us and each day we came back from exploring it looked prettier than before! Basu was more than willing to help us to find places, he even walked all the way to the Jardin Majorelle with us to make sure we found it. He also gave us his phone number to call him in case we got lost in the medina.
Stayed 3 nights in Apr 2018
Verified

10/10 Excellent

elena e pietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ci tornerò

Bassou e famiglia si sono occupati di noi come mai in nessun altro posto prima. Il riad é carino, la colazione sul terrazzo strepitosa (tempo permettendo) Abbiamo soggiornato nelLa camera standard che é un Po piccola e scomoda , consigliamo le altre camere che abbiami visto essere grandi e stupende . La gestione del Riad é da ritenersi eccelsa per le doti del buon Bassou che ci ha coccolati dall' inizio alla fine , senza invasività, con discrezione e accortezza. Posizione ottimale perché si trova al confine della Medina quindi é facile uscirne per trovare un taxi e al tempo stesso in 15 minuti di camminata si é nella piazza centrale
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El Riad es sensacional en todos los sentidos

Desde que llegamos al Riad Shambala nos dimos cuenta de que estábamos como en casa, es precioso, muy acogedor y con la tranquilidad necesaria para contrarrestar la locura y el gentío de Marrakech. El personal es inmejorable y te ayudan en cualquier cosa que puedas necesitar, lo que de nuevo hace que te sientas muy seguro, como en tu hogar. Gracias Bassou y Elisa! Las comidas son perfectas, están riquísimas y con muchísima comida; los desayunos impresionantes y buenísimos. En resumen, el lugar ideal para pasar la estancia en Marrakech.
Stayed 5 nights in Oct 2017
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay there..the staff was wonderful and we were made to feel very special..no favor or request was denied and the meals were very good..the atmosphere was calming and reassuring knowing that we were in the Medina ..only bad thing is the riad was very hard to find,, we got lost several times in the Medina but always someone there would help us find our way..thanks for the great experience,,
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Unterkunft ist inmitten der Medina gelegen. Trotz der zentralen Lage ist diese sehr ruhig. Das Personal ist extrem bemüht, zuvorkommend und hilfsbereit. Die Zimmer sind liebevoll eingerichtet.
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

Yurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Verified

4/10 Poor

Jubril

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio! La habitación limpia y confortable

Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Thaer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019