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Gem Riad

3.5 star property
Travelers find a peaceful sanctuary in the medina where traditional Moroccan hospitality blends seamlessly with contemporary amenities and comfort

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Gem Riad offers a quiet haven in the bustling medina center. Guests enjoy authentic local breakfast dishes before relaxing on the rooftop terrace. The Bahia Palace is a short walk away. Visitors consistently praise the multilingual staff for their attentive concierge service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

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Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 25.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 200.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Frequently asked questions

Is Gem Riad pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gem Riad?

This property doesn't offer parking.

What time is check-in at Gem Riad?

Check-in start time: 1:00 PM; check-in end time: midnight.

What time is check-out at Gem Riad?

Checkout is at 11 AM.

Does Gem Riad provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MAD 200.00 per vehicle applies.

Where is Gem Riad located?

Located in Medina, this riad is within a 10-minute walk of Mellah Market and Jemaa el-Fnaa. Moroccan Culinary Arts Museum and Place des Ferblantiers are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

10

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 46 reviews
Rating 8 - Good. 8 out of 46 reviews
Rating 6 - Okay. 1 out of 46 reviews
Rating 4 - Poor. 4 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

Reviews

Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic riad and amazing value for money

Great stay at this riad. Prepare to stay in firmer beds in Marrakech if you don't book a western chain hotel! The service was fantastic fron Mumin (I hope I have this correct) genuine and kind soul! Air conditioning was a problem throughout our stay in Marrakech but not here, fantastic, modern unit that worked perfectly. TV in the room, which again wasn't always the case in other properties. Great breakfast and over all a fantastic riad in a great location!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Great staying
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were amazing and really accommodating. The breakfast was nice and we enjoyed the view from the terrace whilst eating our breakfast. Would reccomend and definitely stay here again.
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Aamou

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice place in good location very comfortable the staff were so nice one guy name Said was very helpful we will definitely comeback, Thank you guys for everything
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Shatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt really comfortable here
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Karima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem Riad was one from the best Riads ive been stayed in Morocco , clean and beautiful room, excellent breakfast ,location was just perfect and safe especially for me as a single women !
Stayed 1 night in Aug 2023
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good located. The first days we had a very dark and small room but then we changed to a better room
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Stefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, gentle and professional. Good position to visit Marrakech. Very clean structure. Good breakfast.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff Clean place Convenient area inside the Medina
Verified

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is amazing, everything is in walking distance. Gem Riad is very clean. Shower technology is slightly outdated. Service was amazing however. Youseff was amazing. Every morning he made us breakfast, sometimes extra early so we could make our excursions. He also made us tea, gave us great advice, and helped us with any questions. Youseff was amazing!
Stayed 4 nights in Mar 2023
Verified

4/10 Poor

john

Liked: Staff & service
Disliked: Property conditions & facilities
Booked "Deluxe suite," received a cramped room
Stayed 2 nights in Feb 2023
Verified

4/10 Poor

Hicham

Disliked: Amenities, property conditions & facilities
Not as expected! I was unable to check in at 1PM, cuz rooms were not ready, then I was asked to come back at a later time. The're must be better options for riads.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Kashif

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet connection which was terrible, no TV to relax and unwind because the TV was connected to the Wifi. Power cut in the hotel from 2am in the morning to the following evening as absolutely boiling hot with no AC or lights in the evening. Whereas all the neighbourhood had fully working electricity apart from the hotel we were in. This was my worst experience staying in a Riad. I have stayed in many when visiting Marrakesh. Will not recommend this Riad.
Stayed 4 nights in Aug 2024
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE, MANY OTHER OPTIONS

No hotel/riad sign on street nor inside; perhaps not a registered hotel No room numbers Very poor breakfast, no fruit; nice service, bread and coffee; only one egg Location on google maps is wrong; without travel agency help I would not have found it, I would not have been able to get to it, especially as there is no road access, just dim, dirty narrow complicated alleyways all with no signage Small rooms Very poor lighting, dark Poor cleaning, dirty carpets No phone in room No bar as advertised Inaccessible room during rain, with walkway and stairwell flooded No key given to front door, despite asking with them saying someone is available 24/7 to let me in. But no one there one night just after 11pm to let us in (night staff had gone to sleep and turned his phone off. Was without internet, meaning he was off site. What kind of security is that? Woke up neighbour. Ultimately, after knocking repeatedly and loudly for 15+ minutes two other guests came to let us in. Staff didn’t even wake, but likely no one was there. Nice people/staff but incompetent, except for breakfast service Very poor value for money One day no hot water Ancient barely operable bathroom hardware Shabby torn towel No bath mat nor hand towel until complained Disgusting soap (like old style borax) No labels on shower shampoo/conditioner in glass bottles (very dangerous considering tile floor) Very poor wifi in first room Nice little rooftop terrace but not much of a view TAKE OFF HOTELS.COM
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

Rubén

Liked: Cleanliness, staff & service

Bien, pero podría mejorar

El personal del hotel nos atendió muy amablemente. Fueron tremendamente serviciales. El hotel está excelentemente ubicado. Creo que podría mejorar mucho con un poquito de inversión. Las habitaciones son amplias y estaban limpias, pero la pintura tan oscura, la poca iluminación y el estado de la ducha, hacen que baje muchos puntos.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accueil. Personnel aux petits soins. Copieux petit-déjeuner. Emplacement idéal à quelques minutes de la place Jemma el Fna.
Stayed 4 nights in Mar 2024
Verified

4/10 Poor

santino

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manutenzione insufficiente nelle camere ed aree comuni. Colazione scarsa
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantástico

Experiência espetacular. Tudo perfeito localização, limpeza e conforto. Muito atenciosos. Era o meu aniversário e ao chegar ao quarto tinha Happy Birthday escrito com petalas em cima da cama. A repetir sem dúvida.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Graça

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad bem localizado. Limpeza excelente. Atendimento muito prestável e simpático. No regresso dos passeios tínhamos sempre um chá de menta para relaxar. O pequeno-almoço era sempre preparado na hora. Abdul e Ali sempre preocupados para que a nossa experiência fosse espetacular.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ryad bien placé et personnels très accueillants!!

Riad très bien placé, confortable, calme et personnels très bienveillants. Je recommande +++
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto!!!!
Verified

10/10 Excellent

M.M.A.G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel

Erg fijn hotel, de eigenaar is erg aardig. Dicht bij de soeks en El fnaa plein. Je kan er gratis thee krijgen. We hebben gratis een upgrade van de kamer gekregen, vanwege 3 nachten slapen. Ontbijt is prima.
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon rapport qualité prix pour un court séjour

Nous avons réservé 3 chambres pour 1 nuit dans ce riad bien situé dans la médina. Très bon accueil du personnel avec mention spéciale à Abdul. Chambres petites mais propres et fonctionnelles avec bonne clim. Petit déjeuner agréable et copieux sur le toit terrasse. 1 bouteille d'eau en chambre serait bienvenue.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

JOELMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência ótima

Nossa estadia no Gem Riad foi excelente! Tivemos uma experiência de um local! O lugar é muito bem cuidado, próximo de uma das entradas na Medina o que facilita a chegada. Além disso, fomos recebidos por Abdul que foi muito gentil e atencioso durante toda a nossa estadia! Nos sentimos em casa!
Stayed 4 nights in Aug 2022
Verified

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy bien ubicado, el trato es excelente. Los desayunos son muy completos. El día de irnos, como nuestro vuelo salía tarde nos dejaron quedarnos en una habitación para descansar y ducharnos, se agradecen esos gestos. En definitiva, todo perfecto y sin duda repetiriamos.
Stayed 3 nights in Nov 2019