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Reviews of Diwane Hotel & Spa Marrakech

4 out of 5
Diwane Hotel & Spa Marrakech
24 Rue Yougoslavie - Gueliz, Marrakech, Marrakech

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 258 reviews" "
Rating 8 - Good. 113 out of 258 reviews" "
Rating 6 - Okay. 49 out of 258 reviews" "
Rating 4 - Poor. 16 out of 258 reviews" "
Rating 2 - Terrible. 11 out of 258 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in scruffy but central location. Spacious and spotless room, pleasant outside area and helpful staff. My only issue was that the WiFi was variable/poor which is problematic if you need, not want access.
Stayed 4 nights in May 2024

6/10 Okay

Cynthia

Travelled with partner
It was passable but not worth the money
Stayed 3 nights in Oct 2023

2/10 Terrible

Lily

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sevice not good Food very bad
Stayed 7 nights in Oct 2023

10/10 Excellent

ASSIA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its a good and safe place to stay.
Stayed 1 night in Jul 2023

8/10 Good

Cherine

Liked: Cleanliness, staff & service, property conditions & facilities
1- Friendly cooperative staff 2- Clean and vast room 3- Breakfast not diverse
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Very old, under construction, a lot of noise and dust all over. Will not stay or recommend
Stayed 2 nights in Nov 2022

8/10 Good

Kathryn

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great staff, needs some refinement to be 'luxury'
The bathrooms weren't very clean - our friends had hairs in the floor in theirs. You could see that the cleaning had been cursory - limescale and long term dirt on the back of shower levers, taps etc. Staff at front desk and in restaurants were fantastic - really friendly and helpful. In particular, a lovely man in the snack cafe. Breakfast was very good. We had a night of sleep completely ruined by partying/screaming guests in neighbouring rooms. They were asked to be quiet but some compensation for the massive inconvenience would've been appreciated. Unfortunately had our last afternoon plans of sitting relaxing by the pool distrusted by hours of maintenance work going on within 2 metres of our heads
Stayed 1 night in Nov 2022

6/10 Okay

Nadim

Travelled with family
Liked: Cleanliness, staff & service
The property is dated but still neat and tidy, house keeping is slow to react. Hotel is in excellent location
Stayed 3 nights in Jun 2022

4/10 Poor

Alaa

Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 4 star hotel. 2 at best.
Stayed 1 night in May 2022

8/10 Good

mouhiydine

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older hotel. Very clean and well maintained, with a great atmosphere. The staff are friendly and helpful. Nice breakfast too.
Stayed 1 night in Oct 2019
Response from Nadia on 24 Dec 2019
Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed your stay with us at the Diwane Hotel Marrakech. Don't hesitate to share your experience on Tripadvisor as well, it help us a lot :) Wish you a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2019

10/10 Excellent

Anwaar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Staff were friendly and helpful, nice pool thanks Azeem for looking after us with sun beds and towels 😏 We would definitely recommend this and come back to stay again
Stayed 5 nights in Aug 2019
Response from Guest Relation on 27 Aug 2019
Dear Anwaar, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good good good good. Good
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Guest Relation on 27 Aug 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t found my reservations they were saying we work through different company that’s why we could found the reservations that’s crazy.stay there for more than 1.5 h no one care just wait wait no result until I have to found another hotel to spend my days there.
Stayed 3 nights in Jul 2019

4/10 Poor

June2019

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Though indicated as amenities for a triple room, there was no bath tub, no mini bar, and no balcony. Only heavy duty curtains up at the window so no privacy in the room when curtains are open during the day. The windows are not sound proof. The room was not as shown in the photos. The refrigerator was rusty. The shower was full of mould and the shower curtains were mouldy which we had to request to be changed, The hand rail in the shower was rusty (very unsafe). No ATM on site as indicted on website. Spa facilities - only one member of staff was available at any one time so was unable to experience treatments as a pair or as a small group. Expected more from a 4 star hotel.
Stayed 6 nights in Jun 2019
Response from Guest Relation on 8 Jul 2019
Dear Client , Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve the problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Guest Relation on 7 Aug 2019
Dear Orbitz, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Funster

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The front desk staff had been spectacular! Caring for the guests well-beings and best interests. A driver vendor for the hotel extremely unscrupulous with plenty under the table deals against hotel policies luring guests into trips to his advantage with astronomical markups, even by tourists standards. Constantly pestering guests to use his transportation service even to the point of harassment. Younes is the said driver to be avoided at all costs. Do not even engage him. You will be glad you steered clear of Younes if you do not wish this person to ruin your trip.
Stayed 11 nights in May 2019
Response from Guest Relation on 23 Jun 2019
Dear Funster , Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

6/10 Okay

Verified traveller

I want to thank the staff who were especially accommodating and changed our room at very little notice .
Stayed 3 nights in May 2019
Response from Guest Relation on 23 Jun 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice piscine and breakfast. Friendly personnel and good spa saloon.
Stayed 3 nights in Apr 2019
Response from Guest Relation on 23 Jun 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

6/10 Okay

TAS, Washington DC, USA

Travelled with family
Check in process very slow and bathrooms were not good.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 15 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is a beautiful old Moroccan property with a great deal of charm but could use some updates. It ha the potential to be a 4 star hotel or better.
Stayed 15 nights in Feb 2019
Response from Guest Relation on 23 Jun 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service
Nice ambiance in common areas. Quite out dated rooms. Limited facilities.
Stayed 3 nights in Feb 2019
Response from Guest Relation. on 23 Jun 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

U

Disliked: Cleanliness, property conditions & facilities
Hotel need some upgrades, it is a little old
Stayed 2 nights in Dec 2018
Response from Guest Relation on 23 Jun 2019
Dear Client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a decent place to stay. It was clean, rooms had heating so good for winter specially when travelling with kids
Stayed 3 nights in Dec 2018

4/10 Poor

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. How this hotel is rated 4 stars is beyond me. No sound-proofing at all in the windows so you can hear the street noise throughout the night, complained about this to hotel staff and all I got told was we're in the centre so expect some noise. Toilet didn't flush, took 3 attempts to finally get it working. WiFi in rooms seldom works. Rooms are dull and miserable. Definitely will not be returning here.
Stayed 3 nights in Dec 2018
Response from Guest Relation on 23 Jun 2019
Dear client, Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

10/10 Excellent

Sam, Surrey England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will pay a lot more for tha same service and location its a good 4star ,good location
Stayed 2 nights in Nov 2018
Response from Reservation. on 20 Nov 2018
Dear Sam, Thank you so much for sharing your feedback on your stay at the Diwane Hotel! Hope to welcome you again! All the best.

10/10 Excellent

Shellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thoroughly pleasant stay from start to finish!
Stayed 1 night in Oct 2018
Response from Reservation on 20 Nov 2018
Dear Shellene, Thank you so much for sharing your positive feedback on your stay at the Diwane Hotel! Hope to welcome you again! All the best.

10/10 Excellent

Erez

Liked: Property conditions & facilities, room comfort
Dreams in maroco
Nice hotel in the center
Stayed 1 night in Oct 2018
Response from Nadia on 15 Oct 2018
Dear Erez, Thank you so much for sharing your positive feedback. Hope to welcome you again at the diwane Hotel Marrakech.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel Great time, good hotel
Stayed 7 nights in Aug 2018
Response from Guest Relation on 23 Jun 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

6/10 Okay

Lauren

Drab and uninteresting, but OK.
Hotel was OK. I chose this hotel mainly because the pool looked so appealing in photos, but in person it was much smaller and very crowded, so I never used it. Breakfast was OK, not very interesting and coffee all came from instant dispenser machines instead of being fresh brewed. Room was comfortable, if a bit drab.
Stayed 1 night in Jun 2018
Response from Guest Relation. on 23 Jun 2019
Dear Lauren, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

mohammed , uk

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is very old and the furnitures is also old such as mattress is so old the spring was sticking out . Breakfast was good staffa are okay but we had brtter . They could easily improve if thry tryed to.
Stayed 2 nights in Jan 2018
Response from Guest Relation on 23 Jun 2019
Dear mohammed , Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

6/10 Okay

M.Kosa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel not was refurbished more then 20 years!Was in 7C air condition was nonfunctional .Breakfast and dinner was horribile. The from reception was helpful.
Stayed 1 night in Jan 2018
Response from Guest Relation on 23 Jun 2019
Dear M.Kosa, Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

10/10 Excellent

Nadjib, Setif, Algeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Diwane !!!
Perfect Location, Friendly Staff, Very Clean, Nice Breakfast, all for a reasonable price.
Stayed 13 nights in Dec 2017
Response from Guest Relation on 23 Jun 2019
Dear Nadjib , Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

2/10 Terrible

Dil , London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location . Close to town centre .
Only Very good location . All others very disappointed
Stayed 2 nights in Dec 2017
Response from Guest Relation on 23 Jun 2019
Dear Dil , Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

10/10 Excellent

Ah Faiz, Connecticut usa

Liked: Cleanliness, staff & service, room comfort
It was very nice staying at diwane hotel everything so beautiful and perfect thanks staff
Stayed 1 night in Dec 2017
Response from Guest Relation on 23 Jun 2019
Dear Ah Faiz, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Mrs M McKinley-McNair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed. Should be 2 Star
Repetitive breakfast morning, became boring by the 3rd morning. For choice & variety for breakfast. Very, very poor. Unfortunately. Dinner was worse. Out of the 7 meals, only enjoyed the traditional meal served on the Friday. It was different. We even had seconds, Whow!! Overall, even meals were very poor & lack of variation & choice. Had lunch once, that was enough! Couldn't face another
Stayed 7 nights in Sep 2017
Response from Guest Relation on 23 Jun 2019
Dear Mrs M McKinley-McNair, Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend staying here!
Couldn't fault the place, everything was perfect! Decore a little classic but was a nice hotel to stay. Staff speak very good English and look after guests.
Response from Guest Relation on 23 Jun 2019
Dear Neil , Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

wael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nothing special
It's good hotel but dated can with some refurbishment
Response from Guest Relation on 23 Jun 2019
Dear wael , Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

2/10 Terrible

abdulla, marrakesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn't deserve to be 2 star hotel
Stuff unfriendly at all, no parking, not a 4 star hotel.
Response from Guest Relation on 23 Jun 2019
Dear abdulla , Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
No towels after breakfast
The hotel is situated in the center of town, Gueliz. The staff is very friendly. The only major issue we had was when we had breakfast, the took the old towels but didnt change them directly for new ones. The first time we called for new ones and they did arrive, after 45 minutes. The second time it happened we were told this is how it works: they take in the old ones, wash them and bring them back later that day. Breakfast was ok, the staff was always friendly and helpfull.
Response from Guest Relation on 23 Jun 2019
Dear client, Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof
Amazing

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Shabana, London

Liked: Staff & service
Hotel is very near the shopping area
Overall it wasn't terrible, I don't think it's a 4 star but it was clean, beds very hard. Breakfast options good but the bread in Marrakesh is not like what you get in the uk. Staff very helpful and friendly. the rooms were cleaned regularly. Nice authentic feel. There is a rule about not bringing food or water from outside but the manager allowed us to bring in stuff, I think that was nice.
Response from Guest Relation on 23 Jun 2019
Dear Shabana , Thank you for sharing your experience after your stay at Diwane Hotel Marrakech & Spa. It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. Thank you for such a lovely and thoughtful review. Sincerely,

2/10 Terrible

H007, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs.
Avoid at all costs. Pictures relate to suites only not the normal rooms, which are dingy and smelly
Response from Guest Relation on 23 Jun 2019
Dear Client, Thank you for taking the time to tell us about your experience at the Diwane Hotel Marrakech & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Diwane Hotel Marrakech & Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be aware that we are taking the appropriate measures to resolve problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards,