Property amenity

Reviews of Best Western Marina State Beach

3 out of 5
Best Western Marina State Beach
3290 Dunes Road, Marina, CA

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1005 reviews" "
Rating 8 - Good. 316 out of 1005 reviews" "
Rating 6 - Okay. 180 out of 1005 reviews" "
Rating 4 - Poor. 87 out of 1005 reviews" "
Rating 2 - Terrible. 58 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Stayed 1 night in May 2024

10/10 Excellent

Nora, Madera

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very sweet receptionist.
Stayed 1 night in May 2024
Response from Manager on 29 May 2024
Hello Nora,We are delighted to hear that you found our receptionist to be very sweet. We always strive to provide exceptional customer service to all our guests. If you have any further feedback or if there's anything else we can do to enhance your experience, please reach out to our management team.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, friendly staff, short walk to breach.
Stayed 2 nights in May 2024
Response from Manager on 29 May 2024
Hello Jeff,We're pleased to hear you enjoyed your stay with us, including our clean rooms and friendly staff. Our location near the beach is definitely a guest favorite. Your feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful stay.

2/10 Terrible

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains on towel, $400 for one night because there was a festival in town seems like price gouging to me. Should be more like 80 for the room. I didn’t want to say anything about the towel being stained because the employees are really nice. But the price is 4 times to much.
Response from Manager on 29 May 2024
Hello Michele, We appreciate your feedback on the pricing and cleanliness of the room. Your comments are valuable to us as we strive to enhance our guest experience and pricing strategies. Should you have any further concerns or suggestions, please do not hesitate to reach out to our management team.

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing night no disturbances at all only peace and quiet and staff was incredibly sweet!!
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Angelica,We are thrilled to hear that you enjoyed a peaceful stay and received sweet service from our staff. Your comfort and satisfaction are our top priorities, and we appreciate your kind feedback. If you ever return, we look forward to welcoming you for another relaxing experience!

2/10 Terrible

Jim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible property, It was still dirty and no towels. Surprised this is still a Best Western. Save your money and step up to a real hotel. Staff was nice.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Jim, We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found our staff to be accommodating. Your comments will be shared with our housekeeping team for review. We hope you will consider giving us another chance in the future to exceed your expectations.

8/10 Good

Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was really full
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Diego,We apologize for any inconvenience caused by the full parking situation. We appreciate your feedback and will share it with our team for future improvements. Please feel free to reach out to our management for further assistance regarding your experience at the hotel.

2/10 Terrible

Ma

Stayed 1 night in Apr 2024
Response from Manager on 23 May 2024
Hello Ma, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.

8/10 Good

Sheng

Stayed 1 night in Apr 2024
Response from Manager on 22 May 2024
Hello Sheng, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.

4/10 Poor

Chelsea

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Chelsea,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns. Your satisfaction is our top priority.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Ashley,We're thrilled to hear you had a fantastic experience at our hotel! Please don't hesitate to contact us directly if you have any further comments to share. We look forward to welcoming you back soon!

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Manager on 14 May 2024
Hello David,We're elated to hear that you enjoyed your stay with us! If you have any further comments or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another fantastic experience at our hotel!

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location !! Breakfast was amazing… and we got to walk to the dunes!! The garden was well kept !
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello juan,We are delighted to hear that you enjoyed our convenient location, delicious breakfast, and well-maintained garden during your stay. It's great to know you had the opportunity to explore the dunes on foot. Thank you for your positive feedback, and we hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

HIDEHIKO

Stayed 3 nights in Apr 2024
Response from Manager on 11 May 2024
Hello HIDEHIKO,We appreciate you choosing to stay with us. If you have any feedback to share, please feel free to contact us so we can address any concerns. We hope to welcome you back for an even better experience in the future.

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Angela,We appreciate you choosing our hotel for your stay. If you have any additional feedback to share about your experience, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
I gave three stars because the hotel itself was dirty and not properly stocked with essential items. There was dirt around the bed and mold in the shower. There were also no towels left in the hotel room only face towels. When I asked for A towel it seemed as though there were none around the staff had to run around and find someone with a clean towel.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Shannon, Thank you for sharing your feedback with us. We take all comments seriously and will address your concerns with the housekeeping team to ensure a higher standard of cleanliness going forward. We appreciate you bringing this to our attention so we can continue to improve our services for all guests.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy. The staff were all very helpful and friendly. The room was clean, but the bathroom is very small. It appears to be fairly old and recently "updated". Overall, we were happy with what we got for the price.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Ryan, We appreciate your positive feedback on our easy check-in process and friendly staff. It's great to hear that you found your room clean and that you felt it offered good value for the price. We will take note of your comments about the bathroom size for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.

10/10 Excellent

Guihan

Stayed 1 night in Mar 2024
Response from Manager on 19 Apr 2024
Hello Guihan,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

4/10 Poor

J

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
So I had booked two rooms for March 23… When checking in for room 119 for my sister we had to wait hour and half for us to check in..with us there were other five people waiting to be helped as there was no one at the front desk…I have spoke to manager Jay Patel and had requested full refund for both the rooms…119 and 121. He said he will do whatever he can. This has never happened to before. The cocking on the shower is all broken and brought it to management attention. Please I need full refund on both the rooms that I booked thru Expedia. Thanks Jayana Mulukala
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello J,We apologize for the inconvenience you experienced during your stay. Rest assured, your feedback about the service and maintenance issues has been forwarded to the relevant departments for review. For any further assistance regarding your refund request, please reach out to our management team directly. We appreciate your understanding and look forward to addressing your concerns promptly.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
nice breakfast staff, great price
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Frederick,We're pleased to hear you enjoyed the service of our breakfast staff and found our rates to be competitive. Your feedback is appreciated as we strive to provide excellent value to all our guests. Thank you for choosing to stay with us.

2/10 Terrible

Dronneil

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Dronneil,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly. We value your input and strive to provide a positive experience for all our guests.

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was quite a bit of trash in the courtyard that remained more than a day. Seemed to "cheapen" the otherwise clean facility.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Gordon,We appreciate your feedback regarding the courtyard cleanliness. Our team will address this matter promptly to ensure a consistently pleasant environment for our guests. Thank you for bringing this to our attention.

2/10 Terrible

Nathan

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an ant in my bed, and the bathroom showerhead was broken and coming out of the wall.
Stayed 1 night in Feb 2024
Response from Manager on 14 Mar 2024
Hello Nathan, We are sorry to hear about your experience. Your feedback is important to us, and we will address these issues to ensure a better stay for our future guests.

8/10 Good

alfonso, Winton

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the ocean and there is store and restaurants nearby
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello alfonso,We're glad you enjoyed the hotel's convenient location near the ocean and close to local amenities. Your feedback is appreciated as it helps us continue to improve our guests' experience. If you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service
Nice renovation, soft beds and good power options. Very little clothes storage, heater sounded like a ufo landing and bathroom so small you could barely move. Still, comfortable for a few days with good space.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Adrienne,Thank you for sharing your feedback with us. We're delighted that you appreciated our recent renovations, comfortable beds, and convenient power options. While we're glad you found the space comfortable overall, we apologize for any inconvenience caused by the limited clothes storage, heater noise, and bathroom size. We appreciate your valuable input as we strive to improve our guests' experiences.

10/10 Excellent

Maureen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Didnt really walk around. Was in room after dark and it was raining, but accommodations were great. Would stay here again. Staff person was very nice.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Maureen,We are delighted to hear that you found our accommodations great and that you had a pleasant interaction with our staff member. Should you return to the area, we would be honored to welcome you back for another stay. Please feel free to reach out to management directly with any further feedback you may have.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Bring your sleeping aids for a good rest...
Two night stay. First night there was a loud mechanical noise coming from the bathroom floor and walls that kept me awake all night - it vibrated the walls so a hanging picture had to be immobilized so it would quit making noise, too. Front desk notified the next day. They determined it was coming from a bathroom fan in an unoccupied room below. The sound stopped for a while. Next night I get a call at 11pm (yes, thanks to sleeping pill I was asleep with pillows over my head to reduce the noise) - the office asking me to turn off the fan in the bathroom, it was disturbing the guests below! I explained that the fan wasn't on. As I packed this morning to leave the fan noise will still running...so much for a quiet seaside restful stay.
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Dear Guest, We apologize for the inconvenience you experienced during your stay. Our team is diligently working to address and rectify maintenance issues promptly. Your feedback is valuable for our improvement. Thank you for bringing this to our attention, and we hope to better serve you in the future.

10/10 Excellent

Fehmi, Phoenix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, reasonable price
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Fehmi,We're delighted to hear that you found our hotel clean, quiet, and reasonably priced. Your feedback is greatly appreciated! We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Kenya,We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any feedback you may have from your recent visit, so we can ensure we meet all of our guests' expectations.

8/10 Good

Roman

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Roman, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shelley smiled & gave me a kind welcome when I entered the office. A smile goes a long way with your customer's! Thanks also to Mr. GIni for his assistance. I'll recommend you to others.
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Ruth,Thank you for your kind words about our team members, Shelley and Mr. Gini! We truly appreciate your recommendation and are delighted to have provided you with a warm welcome. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us directly.

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here...you're welcome lol
Horrible. Had to get 3 different rooms until a shower worked. Not to mention all at 5am after I got off work...
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Gabriel,We apologize for the inconvenience you experienced during your stay. We understand the importance of a functioning shower and are sorry for the inconvenience of having to switch rooms. We appreciate your patience and understanding.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Mario,Thank you for staying with us and giving us a perfect rating! We are delighted to hear that you had a great experience at our hotel. If there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Madeline

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Madeline,We are thrilled to hear that you had a wonderful stay at our hotel! We truly appreciate your kind words and are glad that our services met your expectations. Should you have any future travel plans, we would be honored to welcome you back for another exceptional experience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Barbara,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. Our team works hard to ensure that every guest has a memorable stay and we are glad that we achieved this with you. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Beth,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Andre

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Andre,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Alexandra,Thank you for choosing to stay at our hotel. We are thrilled to hear that you had a fantastic experience during your visit. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Mina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Most loudest room I’ve ever stayed in. It’s a clean and renovated place but walls have NO padding. Your next door neighbor feels like they are in your room, you can hear anything they do. So bizarre. Breakfast is hit or miss but was OK. Ok location
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Mina, Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced regarding the noise levels in your room. We appreciate your positive comments regarding the cleanliness and renovations. We strive to improve our guest experience and take your feedback seriously. We hope you enjoyed our breakfast offerings and found our location satisfactory.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Barbara,We greatly appreciate your perfect rating of 10 out of 10! It was an absolute pleasure having you as our guest and we are thrilled that you had such a delightful experience during your stay. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another outstanding stay!

8/10 Good

PRASHANT

Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello PRASHANT, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Jak

Stayed 1 night in Dec 2023
Response from Shelley Forsythe on 29 Dec 2023
Thank you for taking the time to review our hotel, your feedback is important to us. We hope you will consider us again for all of your hotel needs in the area, and we look forward to welcoming you back in the future.

6/10 Okay

Hong

Liked: Cleanliness, staff & service
Overall it was good. Rooms were updated, clean beds but beds needs a little better support it was making a bit nois
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Hong,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the updated and clean rooms. We take note of your comment about the bed support and will pass it along to our team for further consideration. We hope to welcome you back in the future for an even better experience.

8/10 Good

Menglong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Menglong, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Eveangelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Eveangelina,We are thrilled to hear that you had an excellent experience during your stay with us! We strive to provide the best service and accommodations for our guests. We look forward to welcoming you back in the future for another wonderful stay.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Miguel,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that you had a good experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for an even better stay.

10/10 Excellent

Eveangelina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Shelley Forsythe on 17 Dec 2023
Thank you for your excellent review. We value your opinion, and take it very serious. Thank you for choosing The Best Western Marina State Beach for your lodging needs while in Marina.

6/10 Okay

Francis

Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Francis, We appreciate you choosing our hotel for your stay. If you have any feedback, we encourage you to reach out to us directly so that we can address any concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would definitely book again for the good service and complimentary self serve breakfast. The shower was nice and hot as well as great water pressure. The room was fairly clean. I think the floors could be cleaner. The room was nice and big. They had lots of pillows for the king bed too. Bed looked clean. Room smelled good upon walking in. Clean fridge. Lots of outlets. My complaints are that I can hear people showering from upstairs which was very loud every time. First night there I was woken up by men yelling and revving their car at 5am. Then showering noise at 6am and 8am. Our shower also had empty and broken shampoo/conditioner dispensers. We also had no hand soap when arrived. Not a huge deal but the toilet seats are really small.
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Brittney, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our good service and complimentary self-serve breakfast, as well as the hot shower and great water pressure. We appreciate your comments regarding the cleanliness of the floors and will address this with our housekeeping team. We apologize for any disturbance caused by noise from other guests during your stay. We apologize for the empty and broken shampoo/conditioner dispensers and the absence of hand soap upon your arrival. We take all feedback seriously and will use this as an opportunity to improve our facilities. Thank you for bringing the issue with the toilet seats to our attention. We hope to welcome you back in the future for an even better experience.

8/10 Good

David M

Stayed 2 nights in Nov 2023
Response from Manager on 24 Dec 2023
Hello David M,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience with us. If there's anything specific you'd like to share about your stay, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to welcome you back in the future.