"Overall I had a great stay at this hotel and felt very safe as a solo traveler. One of the things I appreciated most was how safe I felt throughout my entire stay. The resort has excellent security measures in place, including verifying visitors’ identification and designated waiting areas. I felt comfortable walking around the property alone, and the resort itself was great.
I would have easily given this resort five stars if it weren’t for a few unpleasant interactions with staff. One incident involved a security guard at the main entrance who unnecessarily yelled at me when I briefly pulled over near the entrance to access Wi-Fi for my GPS. The signal throughout the island wasn’t great and I heavily relied on my Wi-Fi from the hotel. The behavior from this security guard was unprofessional and completely unwarranted. He could have approached me in a calm manner, but chose to yell at me. I escalated the situation to management, but unfortunately, my concerns were not adequately addressed despite being promised they would.
I also encountered a few other employees who made rude or unnecessary remarks. I chose not to engage, but these interactions left a bad impression.
Despite these incidents, I genuinely enjoyed my stay and would recommend the resort, especially to solo travelers. However, customer service and accountability could certainly use improvement. With more consistent professionalism and hospitality from staff, this would easily be a five-star experience."
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