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Expedia screwed up our check in. I'll never use exprdia again. Thank God the hotel staff new exactly how to fix the issue because it happens so often. The screw up could've ruined our trip because there is no other hotel within 40 miles of this location.
I reserved a room with 2 queen sized bed and got a room with 1 bed and they would not change us to a different room so no im not happy with our stay
Daniel
Stayed 1 night in Mar 2024
Response from gm on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Staff were unfriendly to a member of our family (who stayed in another room). It’s fine to clarify a rule, but there are friendly ways to communicate. Very large icicles on the gutters were a little worrisome.
The staff was very friendly and accommodating. The complimentary breakfast was surprisingly big. They had everything you may want for breakfast. I would come back.