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Reviews of Ensana Hvezda - Imperial

4 out of 5
Ensana Hvezda - Imperial
Goethovo Namsti 7, Marianske Lazne

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 16 reviews" "
Rating 8 - Good. 9 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

VOLODYMYR, Boca Raton

Stayed 6 nights in Apr 2024

8/10 Good

Matthias

Stayed 9 nights in Mar 2024

10/10 Excellent

Ina Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from guest relation on 3 Apr 2024
Dear Mrs. Ina, thank you for your beautiful review. We will be very pleased to welcome you in the Hotel Hvězda again. With best Regards Radomíra Pavlištová Guest Relation Ensana Health Spa Hotel Hvězda

8/10 Good

Volker

Stayed 3 nights in Feb 2024
Response from guest relation on 1 Mar 2024
Sehr geehrter Hotelgast , Vielen Dank für die Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Radomíra Pavlištová Guest Relation Manager Ensana Health Spa Hotel Hvězda

8/10 Good

Heiner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Stayed 3 nights in May 2023

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Stayed 2 nights in Apr 2023

6/10 Okay

Jürgen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sergej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Stayed 11 nights in Oct 2022

8/10 Good

Bernadett

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
mooie ruime kamer
Stayed 4 nights in Oct 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Janis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great access to 2 spas
Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2019