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We enjoyed our stay again at Don Carlos and the staff always shine, the breakfast experience is wonderful and though the hotel is due for complete refurbishment shortly, it still exudes quality We will definitely be back
All of the team at the Deluxe Villas were fantastic! A special thanks to the manager Maria and her team - Denys, Lucia, Isabel, Rebecca, Patricia, Adrian.
They made sure everything was perfect and worked hard to look after my daughter who requires a gluten free diet.
Love this hotel ! Surroundings are beautiful. I recommend a room with a balcony but I like to sit on the balcony at night. The views are beautiful staff very attentive, private beach area beside Nikki beach which is also great place to eat and drink ! Love this hotel been twice this year.
Visitors to property restricted. Had to cancel my family booking in the neighbouring hotel and book one at the don carlos to be able to see them. The discussion we had with the check in desk to sort was then shared with other residents at the hotel. Zero professionalism.
Understaffed. But the staff where amazing and trued there best to work under all that pressure.
Very old hotel. Lifts are old. Rooms must be renovated. I found an old stereo that uses CD!
Breakfast is always full but again the amazing staff managed to solve this issue. Hats off to the staff. Well done
Faris
Stayed 2 nights in Jul 2023
10/10 Excellent
Marian
15 Jul 2023
Marian
Stayed 10 nights in Jul 2023
2/10 Terrible
Ed
Travelled with family
9 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
Service was extremely bad.
nice resort but since service was so poor it made it hard to enjoy. Very expensive for the quality of service.
Lovely hotel ,great staff could not fault it. We definitely return as we only had a few days
Johanne
Stayed 3 nights in Jun 2023
6/10 Okay
Vincent
30 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Property shows its age and rooms are outdated. First time in Spain that I saw carpets in room being used, normally everything tile which is much cleaner.
Concierge Service was excellent. Everyone is very friendly and helpful. Dining options and decor could use a revamp but it’s ok. Lots of restaurants in the area to eat and drink. Beach club pool area is the best part. Great for families and couples. Tennis amenities are amazing.
Incredible service, and Oasis took care of every aspect of my vacation. From accommodating spaces to work remotely and rooms to relax in a pristinely maintained property.
Convenient , clean room with comfortable bedding, helpful staffs, near beach, good for swimming with beautiful walkable garden. Loved it.
maryam
Stayed 2 nights in Sep 2022
6/10 Okay
Christopher LeRoy
Travelled with partner
7 Aug 2022
This place was way over prices for what they offer and the service is terrible. Also the service on the beach is slow and has a very limited menu. Next time we will stay closer to Marbella.
Staying at Don Carlos was an absolute dream. The team was great and the rooms are just lovely. If you are looking to be closer to the party area Puerto Banus, you are about 20 min away. Other than that, definitely recommend!