Fishing

Reviews of Fairfield Inn & Suites by Marriott Marathon Florida Keys

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1010 reviews" "
Rating 8 - Good. 245 out of 1010 reviews" "
Rating 6 - Okay. 69 out of 1010 reviews" "
Rating 4 - Poor. 37 out of 1010 reviews" "
Rating 2 - Terrible. 27 out of 1010 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel I be back again
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from Marathon Fairfield on 24 May 2024
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Selina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with restaurant in the back on the water. Easily accessible to main road through the keys. Would definitely stay again.
Stayed 3 nights in Feb 2024
Response from Marathon Fairfield on 23 May 2024
Dear Selina, Thank you for taking the time to share your feedback about your recent stay at Fairfield Inn& Suites. We truly appreciate your kind words and are delighted to hear that you had a great experience with us.It’s wonderful to know that you enjoyed our hotel's location and found it easily accessible to the main road through the keys. We strive to provide convenience and comfort to our guests, and we're glad that we exceeded your expectations in this regard.Your positive comments about our restaurant on the water are also greatly appreciated. We take pride in offering a delightful dining experience with picturesque waterfront views, and we're thrilled to hear that you enjoyed it. Our team works hard to provide excellent service and create memorable moments for our guests.Once again, thank you for your review and for choosing Fairfield Marathon. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Laura

Travelled with family
Liked: Amenities
We had a wonderful time staying here. The rooms were clean and comfortable. The pools were the perfect temp. The Tiki Bar by the main pool had the best bartender, Gonzo, that made the most delicious drinks. Sparky’s restaurant had $.45 cent wings and peel and eat shrimp during Happy Hour. We can’t wait to return!
Stayed 1 night in May 2024
Response from Marathon Fairfield on 23 May 2024
Dear Laura,Thank you so much for taking the time to write such a positive review about your stay with us at Fairfield Inn and Suites. I am thrilled to hear that you had a wonderful time and enjoyed your experience overall.First and foremost, I am glad to hear that you found our rooms to be clean and comfortable. At Fairfield, we take great pride in providing a relaxing and enjoyable atmosphere for our guests, so it's always wonderful to hear when we've succeeded in doing so.I'm also delighted to hear that you had a great time at our pools. We strive to maintain the perfect temperature to ensure our guests can fully relax and enjoy their swim. It's fantastic that you found the Tiki Bar by the main pool to be a highlight of your stay. I will definitely pass on your kind words to our bartender, Gonzo. I'm sure he will be thrilled to know that you enjoyed the delicious drinks he prepared for you.Finally, I appreciate you mentioning the Happy Hour offerings at Sparky's restaurant. We always aim to provide our guests with a variety of dining options, and it sounds like you took full advantage of the fantastic deals on wings and peel and eat shrimp. I hope you savored every bite!Once again, thank you for sharing your positive experience with us and for choosing Fairfield. If you have any further feedback or if there's anything we can do to make your next stay even more exceptional, please don't hesitate to reach out to us directly.

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
😀😀😀😀😀
Stayed 1 night in May 2024
Response from Marathon Fairfield on 24 May 2024
Dear Kathleen, On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Joseph, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marathon Fairfield on 24 May 2024
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Marathon Fairfield on 23 May 2024
Dear KimberlyOn behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. We thoroughly enjoyed our stay, the pool area was very well maintained and the attendant at the tiki bar was a wonderful gentleman. Beds were great, breakfast was great and they went an extra mile for Mother’s Day and decorated the area with balloons, it was lovely to see. The restaurant behind the hotel has a good happy hour and there is also a great place to dine just across the road. Thankyou
Stayed 3 nights in May 2024
Response from Marathon Forfield on 23 May 2024
Dear Aaron, Thank you so much for taking the time to write such a wonderful review of your stay with us at Fairfield Inn & Suites! I'm delighted to hear that you had a thoroughly enjoyable experience and that we were able to meet your expectations.It's great to know that you found our pool area well maintained and that the tiki bar attendant provided excellent service. We strive to create a relaxing and enjoyable environment for our guests, and it's always rewarding to receive positive feedback. I will make sure to pass along your kind words to our team member at the tiki bar.Furthermore, I'm glad you appreciated the extra effort we put into decorating the area for Mother's Day. We believe in creating special moments and memories for our guests, and it's heartening to know that our efforts were well received.Lastly, I'm thrilled you enjoyed the breakfast and found the beds comfortable during your stay. It's important to us that our guests start their day off right with a delicious meal, and that they have a restful night's sleep.Thank you once again for your kind words and for recommending our hotel. Your feedback means a lot to us, and it motivates us to continue providing exceptional experiences for all our guests.If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us. We're here to ensure your satisfaction. Have a fantastic day!

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Karin at the front desk is not the first contact you want representing your brand. Very nice pool. Immaculate room.
Stayed 2 nights in May 2024
Response from Marathon Fairfield on 19 May 2024
Dear Kevin, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.

6/10 Okay

Freddye

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room 208 you had to do a full body slam to get door to open and when you flush toilet sounded like fire alarm going off strangest thing
Stayed 1 night in May 2024
Response from Marathon Fairfield on 19 May 2024
Dear Freddye Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Staff was way beyond great!!! I will be back. I don’t know if I have ever stayed anywhere with all the staff being great!. I have traveled with work all over US and this was great.
Stayed 1 night in May 2024
Response from Fairfield Marathon on 19 May 2024
Dear Robin,Thank you so much for your wonderful review of your recent stay at our hotel. I am thrilled to hear that you had a great experience and that our staff exceeded your expectations. We take immense pride in providing exceptional customer service to all our guests, and it is rewarding to know that our efforts have been recognized.Our team works tirelessly to ensure that every guest feels valued and well taken care of during their stay. It warms my heart to read that you found all our staff to be great - we genuinely believe in the power of hospitality and strive to create memorable experiences for each guest.Hope to see you again!

8/10 Good

Jorge Luis

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Marathon Fairfield on 19 May 2024
Dear Jorge,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Susie on 8 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience with Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Estevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Mar 2024
Response from Fairfield Marathon on 3 May 2024
Dear Estevan,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fairfield Marathon on 3 May 2024
Dear Gail,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!! Staff was awesome especially Bonzo the pool bartender!! Nice and clean and easy to access. Would stay here again
Stayed 1 night in Apr 2024
Response from Susie Sunshine on 30 Apr 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for mentioning Gonzo the bartender. We will give him a high 5 for his exceptional customer service. We hope to welcome you again soon.

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and the pillows were amazing, the poolside bar was great, and the breakfast all good
Stayed 1 night in Mar 2024
Response from Marathon Fairfield on 25 Apr 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Ac unit did not work and a fire alarm didn’t help. Not worth $300 for a night
Stayed 1 night in Apr 2024
Response from Susie on 24 Apr 2024
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel leadership team.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Susan McCarrell

10/10 Excellent

CARLO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 2 nights in Apr 2024
Response from Marathon Fairfield on 22 Apr 2024
Dear Carlo,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking and a restaurant is on the property!
Stayed 2 nights in Apr 2024
Response from Fairfield Inn Marathon on 21 Apr 2024
Dear Michael, Thank you for taking the time to share your feedback about your recent stay at Fairfield Inn. We appreciate your kind words and are thrilled to hear that you found our parking facilities convenient and enjoyed having a restaurant on the property.Providing ample parking options for our guests is a priority for us, and we're glad it met your expectations. We understand how important it is to have a hassle-free parking experience, and we're pleased that we could provide you with that convenience during your stay.We appreciate that your time is valuable and would like to once again, thank you for your feedback

10/10 Excellent

David

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable place to stay
Stayed 2 nights in Apr 2024
Response from Fairfield Inn Marathon on 21 Apr 2024
Dear David, Thank you for choosing to stay at Fairfield Inn and Suites and for taking the time to write a review. We really appreciate your feedback!I'm thrilled to hear that you found our hotel to be a nice, clean, and comfortable place to stay. We strive to provide a welcoming and relaxing environment for all our guests, so it's great to know that we succeeded in creating that experience for you.Your kind words make our team's efforts worthwhile, and I will personally pass on your compliments to them. It's always motivating for us to receive positive feedback from satisfied guests like yourself.We hope your travel brings you back to the Keys for another memorable stay.

8/10 Good

Veena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not a ocean view but it was ok
Stayed 1 night in Apr 2024
Response from Marathon Fairfield Inn on 19 Apr 2024
Dear Veena, On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Yahaira

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love it , pet friendly the most important for me reasonable price, good food, clean very friendly staffing love the breakfast
Stayed 1 night in Apr 2024
Response from Fairfield Inn Marathon on 15 Apr 2024
Dear Yahaira,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. I'm thrilled to hear that you loved your experience with us!Our pet-friendly policy is something we take great pride in, as we understand how important it is for our guests to have their furry friends with them during their travels. We believe that pets are part of the family and deserve a warm welcome just like their owners.Additionally, I'm glad to hear that you found our prices reasonable and enjoyed the quality of our food. We strive to offer a variety of delicious options that cater to different tastes and preferences. It's also fantastic to know that you found our hotel clean and our staff friendly. We truly believe that the key to a great stay is creating a welcoming and warm environment for all our guests.Thank you for mentioning our breakfast as well. We are delighted to provide a fulfilling breakfast experience to start your day off on the right foot.Once again, thank you for your kind words. If there's anything else we can do for you, please don't hesitate to let us know. We would love to welcome you back to our hotel in the future.

6/10 Okay

Ciara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wanted conjoining rooms. Overall nice though.
Stayed 1 night in Apr 2024
Response from Fairfield Inn on 15 Apr 2024
Dear Ciara, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Am sorry we were do not have connecting rooms at our propertyProviding the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Lovely hotel, we stayed in a suite at the back of the resort. Great pools and restaurant
Stayed 2 nights in Apr 2024
Response from Fairfield Inn Suites Marathon on 13 Apr 2024
Dear JoannaThank you for taking the time to share your experience at our Hotel. I'm glad to hear that you enjoyed your stay in our lovely hotel and had a great time at our pools and restaurant. At Fairfield Inn, we take pride in providing our guests with a relaxing and enjoyable experience. It's always a pleasure to know that our guests had a great time and made wonderful memories during their stay. We appreciate your feedback and will make sure to share your kind words with our team. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept clean and the rooms were very clean. The only thing was the lighting in the rooms. There could be better lighting especially in the bed area. Other than that, we really enjoyed our visit and would definitely book again.
Stayed 3 nights in Apr 2024
Response from Fairfield Inn and Suites Marathon on 13 Apr 2024
Dear Linda,Thank you so much for taking the time to write a review of your recent stay with us. We really appreciate your feedback, as it helps us improve our services and ensure that all our guests have a wonderful experience.I wanted to express my gratitude for your kind words about the cleanliness of our property and rooms. We take great pride in maintaining a high standard of cleanliness and it's fantastic to hear that it was noticeable during your stay.Regarding your comment about the lighting in the rooms, we understand how important it is to have adequate lighting, especially in the bed area. We will definitely take your suggestion into consideration as we continue to make improvements throughout the hotel. Your feedback is invaluable in helping us create a more enjoyable stay for all our guests.Once again, thank you for choosing Fairfield Inn and Suites and for sharing your positive experience.

10/10 Excellent

Zach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amenities. Clean. Nice staff. Good breakfast. Big rooms. Enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Marathon Fairfield on 8 Apr 2024
Dear Zach,Thank you so much for taking the time to leave us a review of your recent stay. We truly appreciate your kind words and are delighted to hear that you had a great experience with us. Our utmost priority is to ensure that our guests have a comfortable and enjoyable stay, and we are thrilled that you found our hotel to be clean, with nice staff and good amenities. It's wonderful to know that you enjoyed our breakfast, and we're glad that the size of our rooms met your expectations.At Fairfield , we strive to provide exceptional service and create a welcoming environment for all our guests. Your positive feedback motivates us to continue delivering the best experiences possible.If there is anything else we can assist you with, please don't hesitate to let us know. We are always here to help.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

Larry, Millersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Apr 2024
Response from Fairfield Inn on 13 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Apr 2024
Response from Fairfield Marathon on 13 Apr 2024
Dear Cheryl,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

MARTHA, Hollywood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desayuno pobre!
Stayed 1 night in Mar 2024
Response from Susie on 1 Apr 2024
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel leadership team.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 1 night in Mar 2024
Response from Susie on 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience with Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper hermosa muy bueno la atención súper buena la verdad no tengo queja de lo súper recomiendo
Stayed 4 nights in Mar 2024
Response from Susie on 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience with Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

KERRY

Stayed 3 nights in Mar 2024
Response from Marathon Fairfield Inn on 19 Apr 2024
Dear Kerry,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Bertita, Cutler Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised my Husband for his B-Day and he loved it so much. It was Super nice, staff very nice and polite. our daughters enjoyed room service. We had a great time. Close to the resort there was many restaurants close by, stores, a Windixie and a Publix we loved it we recommend it!
Stayed 2 nights in Mar 2024
Response from Susie on 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience with Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

JoAnne

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location. Lots of good amenities. Room could be cleaner. Beds not made up top notch!
Stayed 4 nights in Mar 2024
Response from Susie on 25 Mar 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Restaurant/bar on property.
Stayed 1 night in Mar 2024
Response from Susie on 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience with Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Steve

Stayed 1 night in Mar 2024
Response from Marathon Fairfield on 15 Apr 2024
Dear Steve, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, service, free breakfast had all the food for breakfast. The room was amazing, received an upgrade. Pool and tiki bar were great
Stayed 2 nights in Mar 2024
Response from Fairfield Marathon on 24 Mar 2024
Dear Andrea,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marathon Fairfield on 24 Mar 2024
Dear Amy, On behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Fairfield Inn & Suites, Marathon.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Glynn

Liked: Cleanliness, staff & service, property conditions & facilities
Multi pools, Restaurant on site , lots of things to do.
Stayed 1 night in Mar 2024
Response from Susie on 13 Mar 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $400 per night, I expected a more luxurious stay. I wouldn't have paid more than $250 otherwise.
Stayed 1 night in Feb 2024
Response from Susan on 28 Feb 2024
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel leadership team.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Susan McCarrellFront Desk Supervisor

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan Front Desk Supervisor on 28 Feb 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 2 nights in Jan 2024
Response from Marathon Fairfield on 24 Feb 2024
Dear Glen, On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience at Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sharla

Stayed 2 nights in Feb 2024
Response from Fairfield Marathon on 24 Mar 2024
Dear Sharla,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Response from Fairfield Marathon on 24 Feb 2024
Dear Martin,On behalf of the entire hotel team, I want to thank you for sharing about ypur recent guest experience at Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great newer property with large comfortable room. Very pleasant and helpful staff. Convenient location.
Stayed 3 nights in Feb 2024
Response from Fairfield Marathon on 24 Feb 2024
Dear Dan,On behalf of the entire hotel team, I want to thank you for sharing about ypur recent guest experience at Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairfield Marathon on 24 Feb 2024
Dear Danielle,On behalf of the entire hotel team, I want to thank you for sharing about ypur recent guest experience at Fairfield Inn & Suites by Marriott in Marathon Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan on 20 Feb 2024
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel leadership team.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Susan McCarrell

8/10 Good

Walter

Stayed 1 night in Feb 2024
Response from Fairfield Marathon on 24 Mar 2024
Dear Walter,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.We appreciate that your time is valuable and would like to once again, thank you for your feedback.