Lobby sitting area

Reviews of VIP Executive Suites Maputo Hotel

VIP Executive Suites Maputo Hotel
Avenida Mártire de Machava, 1309, Maputo

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 58 reviews" "
Rating 8 - Good. 23 out of 58 reviews" "
Rating 6 - Okay. 12 out of 58 reviews" "
Rating 4 - Poor. 5 out of 58 reviews" "
Rating 2 - Terrible. 5 out of 58 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gonçalves

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GR on 12 Mar 2024
Thank you for your choice Goncalves , We hope to host you more often.

8/10 Good

Wybe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ndt on 14 Jan 2024
Thank you for your rating.We look forward to seeing you again soon!

8/10 Good

Jean

Stayed 2 nights in Oct 2023
Response from nds on 6 Nov 2023
Good day,We appreciate your evaluation and will keep improving our services to guarantee your satisfation.Looking forward to welcome you back soon.

2/10 Terrible

qingzhi

Disliked: Cleanliness, amenities, property conditions & facilities
not good,not recommend.
Stayed 1 night in Oct 2023
Response from ndt on 6 Nov 2023
We appreciate your feedback, if you can elaborate on your comment, we would appreciate.Looking forward to welcome you back.

2/10 Terrible

qingzhi

Disliked: Cleanliness, amenities, property conditions & facilities
not good,not recommend.
Stayed 1 night in Oct 2023
Response from Nilsa Timane on 7 Oct 2023
Good day Mr. Qingzhi,We appreciate your feedback and continuous preference in our services.Your review raises concerns as you informed us at Reception that you were happy with your stay for the last 2 nights.Please share your concerns so we can address them and garantee you an enjoyable stay.

2/10 Terrible

qingzhi

Disliked: Cleanliness, property conditions & facilities
not good,not recommend.
Stayed 1 night in Oct 2023
Response from Nilsa Timane on 7 Oct 2023
Good day Mr. Qingzhi,We appreciate your feedback and continuous preference in our services.Your review raises concerns as you informed us at Reception that you were happy with your stay for the last 2 nights.Please share your concerns so we can address them and garantee you an enjoyable stay.

2/10 Terrible

qingzhi

Disliked: Cleanliness, amenities, property conditions & facilities
not good,not recommend.
Stayed 1 night in Oct 2023
Response from Nilsa Timane on 7 Oct 2023
Good day Mr. Qingzhi,We appreciate your feedback and continuous preference in our services.Your review raises concerns as you informed us at Reception that you were happy with your stay for the last 2 nights.Please share your concerns so we can address them and garantee you an enjoyable stay.

8/10 Good

Hugh lladwyn

Business traveller
Liked: Cleanliness, room comfort
it was fine. comfortable.
Stayed 4 nights in Aug 2022
Response from NDT on 28 Sept 2022
Thank you Mr. Lladyn,

8/10 Good

Hugh lladwyn

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022
Response from NDT on 8 Aug 2022
Dear Mr. Lladwyn, Your feedback is important to us and even more, your satisfaction. We wish you safe travels back home, looking forward to have you stay with us again very soon.

8/10 Good

Hugh lladwyn

Business traveller
Liked: Cleanliness, room comfort
Great place to stay
Always pleasent. Staff friendly.
Stayed 1 night in Jul 2022
Response from NDT on 8 Aug 2022
Good day Mr. Lladwyn, We apreciate your feedback, we are pleased to have met your expectations and look forward to welcome you back Soon.

8/10 Good

lladwyn

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from NDT on 29 Jun 2022
We appreciate the evaluation, it is our pleasure to serve you and the reviews allow us to feel that we are on the wright path. Receive our appreciation, looking forward to welcome you back soon.

6/10 Okay

Manuel

Business traveller
Liked: Cleanliness, room comfort
Nice place. WiFi is bad
Nice place. Requires working WiFi and happier front desk staff
Stayed 3 nights in Jun 2021
Response from Guest Relations on 29 Jun 2021
Good day Mr. Manuel, Thank you for taking the time to review our hotel. Your feedback is highly valuable to us. We appreciate your comments on aspects of the hotel which needs improvements. The departments in charge have been informed and improvements will be made. We hope that we get to receive you at our hotel again soon. Kind Regards.

8/10 Good

Olivier

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Guest Relations on 4 Feb 2021
Dear Guest, Thank you for taking the time to review our hotel. Your feedback is most valuable to us. Looking forward to seeing you again soon. Kind Regards.

8/10 Good

Olivier

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Guest Relations on 4 Feb 2021
Dear Guest, Thank you for taking the time to review our hotel. Your feedback is most valuable to us. Looking forward to seeing you again soon. Kind Regards.

10/10 Excellent

Syed Kashif

Liked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

John, NY

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Missing plates and silverware, etc but still a great place to stay is you want to cook your own meals. Very reasonable prices. Very friendly staff. Great views. Spacious apartments. Comfortable bathtub to soak in.
Stayed 11 nights in Aug 2020
Response from Guest Relations on 31 Aug 2020
Good day Mr. John, Thank you for your kind review. Your feedback is valuable to us. In regards to the silverware missing in the room, we have notified the manager and is currently working on ensuring that there is nothing missing during your stay with us. We glad that you are able to enjoy your space. Please do not hesitate to reach out should you need further assistance. Kind Regards, Guest Relations

6/10 Okay

Verified traveller

They charged me twice when i changed my reservation. The hotel manager of VIP gran maputo authorised to reimburse the reservation of 28 august- 1september
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and quiet. It is in a safe neighbourhood also.
Stayed 2 nights in Aug 2019
Response from Guest Relations on 4 Sept 2019
Good day, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Kind Regards.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Guest Relations on 4 Sept 2019
Good day, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Kind Regards.

8/10 Good

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Guest Relations on 22 Jul 2019
Good day, Thank you for your review on you stay at our hotel, it is most valuable to us. Hoping to see you soon in the near future.

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Nilsa Dantier Timane on 22 May 2019
Good day Sir/Madam, Thank you for your rating on the VIP Executive Suites. It was a pleasure having you and we look forward to welcome you back soon.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maputo
It was a convenient place but not much facilities around
Stayed 2 nights in Apr 2019
Response from NDT on 10 Apr 2019
Dear Mr. Johnny, Thank you for your preference by choosing to stay with the VIP Executive Suites. We thank you for the review, your opinion is important to us. We wish you a safe journey and hope to have you back at the VIP Suites soon.

10/10 Excellent

Monir, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top ..In fact it was a pleasant and quiet stay and was very successfulI... did not find what worried me.
Stayed 5 nights in Oct 2018
Response from Nilsa on 13 Dec 2018
Dear Mr. Monir, Thank you for choosing our services and for the feedback. We are glad you enjoyed your stay and we look forward to welcome you back soon. Season greetings!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jun 2018
Response from Nilsa Timane, Reservations Manager on 18 Jul 2018
Thank you for your preference and for staying with us. We look forward to welcome you back soon.

8/10 Good

lladwyn

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice size but neglected
It was good. But had no channel 10. Football. They said they were going to fix it. I reminded them 5 times but still nothing
Stayed 4 nights in Jun 2018
Response from Nilsa Timane, Reservations Manager on 26 Jun 2018
Dear Mr. lladwyn, Thank you for observation and for the precious time you took to write us. I am terrible sorry that you faced difficulties to watch the sport channel, this will be taken to the general manager's attention. I thank you for staying with the VIP Executive Suites and would like to ask you for a second opportunity by staying with us on your next trip to Maputo. Much aprreciated

6/10 Okay

Verified traveller

Liked: Staff & service
Spacious one bedroom suites. Value for money for guest who don’t need restaurant or bar facilities on the premises. But restaurants are a short walking distance from hotel.
Stayed 3 nights in Feb 2018
Response from Nilsa Timane on 9 Mar 2018
We thank for your review, your feedback helps us to improve and better serve you. It is uplifting to know that you enjoyed your stay, we will keep working to improve and do better and better.

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

Lily

Liked: Cleanliness
Disliked: Staff & service
The place was reasonably comfortable, but could improve on hospitality. 1. Wifi was not available inside the apartments, only at the reception area. 2. maybe increase utensils and cookery in the kitchen 3. very slow to attend on request, for instance , there was unwarranted delay to replenish toilet paper,

6/10 Okay

Thabo

Liked: Cleanliness, staff & service, room comfort
I have few things that have stolen from my room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris, RSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Maputo
Was skeptical due to negative reviews, but found everything in good order. Staff were helpful, breakfast was great, price was super reasonable, access to nearby restaurants was ok and taxi rides were inexpensive to those further away. Needed help with luggage lost by airline and they went to the airport to assist. Great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Business hotel in Maputo
It's a fine place to stay. Make sure when you take your room to check your AC, your hot plate, your silverware and dishes and in general that you have everything you need - there are sometimes rooms that need a little TLC, but they are clean, the neighborhood is great, and the rooms are very pleasant and spacious.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We were there for business.

6/10 Okay

Verified traveller

There was no wifi and 5 basic channels on TV and all Portuguese. There was a free wired internet access that worked fairly well. The kitchen was not very well stocked for utensils and no oven. But, it is conveniently workable.

8/10 Good

Raul Roberto, Bolivia

Liked: Cleanliness, property conditions & facilities, room comfort
vip executive experience
Comfortable

4/10 Poor

Arthur, Maputo

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
fight for a better room
Not too bad

8/10 Good

Ruben Alexander

Liked: Cleanliness, room comfort
Excelente apartamento en Maputo.
Un apartamento muy cómodo, con aire acondicionado, pequeña nevera, pequeña cocina, pero muy espaciosa, baño con bañera, me sentí muy cómodo y muy seguro, el barrio tiene bares, supermercado y tiendas para comprar bebidas, así como una tienda de cambio de moneda y cajeros cerca del hotel. Una gran opción de vacaciones en Maputo.
Stayed 11 nights in Feb 2024
Response from GR on 12 Mar 2024
Thank you Rubenfor your choice, We hope to host you more often

10/10 Excellent

YOSUKE

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Ndt on 16 Jan 2024
Good Day Mr. Yosuke,We appreciate your evaluation and glad that you enjoyed your stay.Have a great year!

8/10 Good

jean manuel

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
We were staying for 25 days at 7th floor. There are two elevators. One was out of order at arrival, and the second broke down after 4 days and were never repaired during our stay.
Stayed 25 nights in Dec 2019
Response from Guest Relations on 24 Jan 2020
Dear guest, Thank you for taking the time to review our hotel. It is very unfortunate that you had to experience that during your stay with us. Our guests are always our number one priority and we are deeply sorry that this time we fell short. The elevators are currently under maintenance but due to having to replace parts that have to be ordered from Europe, it is slightly slowing down the speed in which we had expected to have this issue resolved. We would like to sincerely apologise for the inconvenience caused. Other than the elevators, we hope you enjoyed your stay with, and we hope to see you again soon. Kind Regards,

10/10 Excellent

Alcenir, Rio de Janeiro, RJ, Brasil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Os funcionários são muito atenciosos e educados, esforçam-se em atender suas necessidades de forma rápida e muito eficiente. O serviço de lavanderia atende de forma extremamente rápida também. Não servem café da manhã ("pequeno almoço"). Poderiam, talvez, fazer um convênio com algum estabelecimento que ofereça o fornecimento deste serviço ("delivery").
Stayed 24 nights in May 2019
Response from Nilsa Timane on 5 Jun 2019
Bom dia Sr. Alcenir, Estamos gratos pelo seu valioso retorno relativamente a sua estadia no VIP Executive Suites. Ficamos satisfeitos em ver os seus comentarios abonatorios sobre o nosso pessoal e servicos. De facto o Aparhotel nao tem o service de pequeno-almoco, tomamos nota da sua observacao e iremos levar a apreciacao de Direccao. Receba os nossos agredecimentos da expectativa de voltar a recebe-lo em breve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Établissement qui mériterait un bon coup de rafraîchissement avec quelques petites taches et coups sur les murs et quelques moisissures dans la salle de bain. En revanche les appartements sont gigantesques, extrêmement bien aménagés, bien équipés, le ménage est fait tous les jours, l'accueil 24/7 et la sécurité sont excellents, la localisation dans Maputo est parfaite. Les lits sont grands et confortable, il y a un bureau, un grand canapé, deux TV, un frigo, un micro-ondes, une table et 4 chaises, et une grande salle de bain avec baignoire. Excellent rapport qualité prix !
Stayed 27 nights in Apr 2019
Response from Nilsa Dantier Timane on 15 May 2019
Good day Sir/Madam, Thank you for the time you took to write us your valuable comments. We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We are pleased to inform that we have undergoing works to face the painting problems that you noticed. Thank you for staying at the VIP Executive Suites and we hope that you will consider us for your next trip!

6/10 Okay

RUI JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Moyen
On a du me changer de chambre à cause d'un manque de propreté. Les réceptionnistes ne sont pas du tout arrangeant. Heureusement qu'il y a le directeur qui quand à lui connaît son job. L'emplacement est très bien.
Stayed 5 nights in Apr 2019
Response from Nilsa Dantier Timane on 15 May 2019
Dear Mr. Rui Jorge, Firstly we would like to thank you for taking the time to advise us on your recent stay at the VIP Executive Suites. Only through your valuable feed back we are able to maintain, and sure where necessary improve our services. Please accept our apologies for the situation you experienced on check-in. Your comments will be shared with the team and we look forward to welcome you back and provide you with a better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Só falta melhorar o sinal do wifi
Equipe muito prestativa, instalações excelentes, ótima localização. Sinal do wi-fi era razoável, isso foi decepcionante. Como sugestão, pensamos que a cozinha pode ter mais talheres, pano e esponja/sabão para a pia (usei a louça, mas não estava limpíssima como esperava encontrá-la, tampouco pude lavar como desejava por não ter produto disponível no quarto ou ao solicitar à recepção).
Stayed 1 night in Sep 2018

8/10 Good

Leif, Stockholm

Liked: Staff & service, property conditions & facilities, room comfort
Bra studio i lugnt område
Vänligt mottagande och snabb incheckning, vilket är välkommet efter en lång resa. Personalen är alltid välkomnande, och försöker uppfylla dina önskningar.
Stayed 5 nights in Aug 2018
Response from Nilsa Timane on 3 Sept 2018
Dear Guest, Thank you for your review and for choosing the VIP Executive Suites for your stay. It is uplifting to know you enjoyed your stay and we look forward to welcome you back in a near future. Your truly,

8/10 Good

Runar, Norge

Liked: Cleanliness, room comfort
Sentralt og rimelig
Fin beliggende leilighetshotell i Maputo. Greie, romslige leiligheter. Noe mangelfull utrustning av kjøkken. Trivelige rengjørere som ordner rommet veldig bra, hver eneste dag. Sikker og nær parkering.
Stayed 19 nights in Mar 2018
Response from Nilsa Timane on 18 Apr 2018
Thank you Mr. Runar for your preference and for your comments. We are happy that you enjoyed your stay with us. We take pride to catering for our guests needs the best way we can. We will definitively take a look to the kitchen equipment. In your next visit to Maputo, please give us the pleasure of your preference.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Muito bom o custo beneficil. Bem localizado. O plano da TV a cabo poderia ser melhor.
Stayed 1 night in Oct 2017

2/10 Terrible

Jack, 日本

Liked: Cleanliness, room comfort
Disliked: Staff & service
電気器具とチップ
ホテルに備え付けの電気器具は十分なメインテナンスが行われていないため、感電する可能性がある。電気湯沸かし器は線が剥き出し、サーモスタットが効かない。電気器具は古いので注意が必要。 何回か停電やブレーカーが落ちる事があった。部屋を整備して貸し出すのはホテル側の業務であり、その為にお客はお金を払っている。然し乍ら、部屋の電気や金庫の整備を依頼すると、その都度チップを要求する。無視していたら、サービスしたのであるからチップは当然の様に要求して来た。言葉が分からない振りして無視したが、チップを客に要求するのは、気持ち良いものではない。

4/10 Poor

grenriddell

Liked: Cleanliness, property conditions & facilities, room comfort
盗難が発生しやすい
昨日、当ホテルを出発する準備をしていると室内金庫が開かなくなっていた。 フロントに行き直ぐに開けてくれる様に依頼するが支配人が不在のため開けられないとの事であった。3時間程して支配人が帰ってきたが、金庫を特別な鍵で開けたのは支配人ではなくホテルスタッフだった。 金庫の鍵を持っていればどの部屋の金庫も簡単に開けられる。どうして支配人自らトラブルの発生したきんこえおあけなのであろうか?