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Reviews of Country Inn & Suites by Radisson, Manteno, IL

2.5 out of 5
Country Inn & Suites by Radisson, Manteno, IL
380 South Cypress St, Manteno, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 1002 reviews" "
Rating 8 - Good. 353 out of 1002 reviews" "
Rating 6 - Okay. 130 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette, Chicago

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located just off I-57 highway. Facility is well maintained and nicely decorated. Breakfast was freshly prepared and had quite a few offering for my health conscious eating habits. Pool was clean but a bit on the cooler-side. Wish there were more pool towels available as I had to use a towels from my suite. Overall, my stay was quite enjoyable.
Stayed 1 night in May 2024

10/10 Excellent

Lynette, Chicago

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and beautifully decorated. Staff were courteous and friendly. Enjoyed the breakfast offering on each day of my stay. Will definitely visit this location again when in the area.
Stayed 1 night in May 2024

10/10 Excellent

Lynette, Chicago

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at this property. Beautifully decorated and warm greetings from staff. I'll always come back when I'm in the area.
Stayed 1 night in May 2024
Response from Taylor on 21 May 2024
Thank you, Ms. Lynette, for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Manteno, IL. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and put us in a quiet room, away from traffic noise. Comfortable bed with multiple types of pillows to choose from, which was great. Room was clean. Convenient location. Only comment was that the bathroom needs to be repainted and the tub had some rust stains.
Stayed 1 night in May 2024
Response from Taylor on 16 May 2024
Hello Betsy, thank you for your taking time out of your busy schedule to write us a review. We appreciate your business and honesty. We are getting rooms repainted at the moment, so thank you for letting us know that. We have our maintenance man and painter getting on that as we speak. Thank you so much.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice gentleman checked me in quickly and professionally.
Stayed 1 night in May 2024
Response from Country Inn and Suites Manteno on 13 May 2024
Good afternoon James, Thank you for staying at the Country Inn and Suites Manteno, and for taking the time to leave us such a great review. I am thrilled to hear that you had a great experience at check-in and will make sure to pass this this complement on to our front desk team. We hope to welcome you back soon!

10/10 Excellent

J Timothy

Liked: Staff & service
Odd room smell but the front desk person was great
Stayed 1 night in May 2024
Response from Country Inn and Suites Manteno on 11 May 2024
Dear Timothy, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us such a great review. We are sorry to hear about the room smell, but will use that feedback to help improve the room you stayed in. We are thrilled to hear that you had a great experience with the staff. We hope to welcome you back again soon!

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town
Stayed 4 nights in May 2024
Response from Country Inn and Suites Manteno on 11 May 2024
Dear Ryan, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us such a great rating. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Good

Will

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff were great. Hotel is just off the highway so noise can be an issue with units facing the highway. Our a/c was also very noisy every time it kicked in.
Stayed 1 night in May 2024
Response from Country Inn and Suites Manteno on 11 May 2024
Dear Will, Thank you for choosing Country Inn and Suites, and for taking the time to leave us a review. We are so glad to hear that you had a great experience with the staff. Thank you for your feedback about the AC, we will work on improving this to help improve guest experience. We hope to welcome you back again soon!

8/10 Good

Erica

Liked: Cleanliness, amenities, property conditions & facilities
Like: Quiet and room equipped with basic necessities Dislike: Front desk service was not helpful and did not care to find the answers to questions and concerns. I feel as if I was overlooked because of my color.
Stayed 1 night in May 2024
Response from Country Inn and Suites Manteno on 13 May 2024
Dear Erica, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave us feedback regarding your stay. We are deeply sorry that you had a negative experience with our staff. I will be reaching out soon to gather more information so I can ensure this feedback is properly implemented. We hope to welcome you back again soon and exceed your expectations during your next visit.

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Country Inn and Suites Manteno on 11 May 2024
Dear Lorean, Thank you so much for staying at the Country Inn and Suites Manteno, and for taking the time to leave us such a great review. We strive to always provide an exceptional guest experience and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

PENG

Stayed 1 night in Apr 2024
Response from Country Inn and Suites Manteno on 11 May 2024
Dear Peng, Thank you for choosing Country Inn and Suites Manteno, and for taking the time to leave such a great rating. We appreciate the feedback and hope to welcome you back again soon!

8/10 Good

Katherine

Nice
Stayed 1 night in Mar 2024
Response from Taylor on 1 Apr 2024
Thank you so much for your positive feedback.

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was spectacular
Stayed 2 nights in Mar 2024
Response from Taylor on 25 Mar 2024
Thank you Richard! We are happy to hear that our staff was spectacular!! Please come back we hope to see you soon.

8/10 Good

Lisa J Griffith

Stayed 3 nights in Mar 2024
Response from Taylor on 17 Apr 2024
Thank you for taking the time out of your day to share your experience with us!

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived a day early for a 9:30 am funeral the following morning. Everyone was courteous and the lobby, our room, etc were all clean. After a good nights rest we packed, got in the car, and it wouldn’t start. Our battery was dead. The lobby staff had the maintenance man drive around to jump start our car as we knew AAA would not arrive in time to make it to the funeral. Did I mention it was raining? He would not accept a tip as he stated it was his duty to help! Needless to say, this hotel is a repeat if we are ever in Manteno IL again!
Stayed 1 night in Mar 2024
Response from Taylor on 15 Mar 2024
Thank you so much for taking the time out of your day to write a review about your experience with us. We hope to see you again.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, this hotel was a comfortable stay.
Stayed 1 night in Mar 2024
Response from Taylor on 15 Mar 2024
Thank you for taking the time out of your day to write us a review. Hope to see you again

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took very good care of the property. Everyone was helpful.
Stayed 2 nights in Feb 2024
Response from Taylor on 26 Feb 2024
Thank you so much for taking the time out of your day to leave us a review, we sincerely appreciate it!.

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Taylor on 17 Apr 2024
Thank you so much for you sharing your experience with us! We hope to see you again..

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Feb 2024
Response from Taylor on 26 Feb 2024
Thank you for taking the time out to write us a review. We hope to see you again!

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

William

Liked: Property conditions & facilities, room comfort
Accessible room is for wheel chair only. I need a walk-in shower, but the beds were too low for me to get out of. Need accessible rooms with higher beds for people like me.
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Maryellen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel could use some updates. My bed was comfy: staff nice.
Stayed 3 nights in Dec 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Hello Maryellen, Thank you for your review, and for your helpful feedback. We are so glad to hear you enjoyed the bed and our staff. We also feel like the hotel could use some updates and are working on improvement. We look forward to welcoming you back!

4/10 Poor

Christena

Stayed 3 nights in Dec 2023

10/10 Excellent

Johevet

Stayed 2 nights in Dec 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice breakfast, quiet building. Loved the fitness center. We had a great stay and would definitely return.
Response from Country Inn and Suites Manteno on 9 Jan 2024
Lisa,Thank you for taking the time to leave such a great review, our team works hard and appreciates the feedback. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean libby and rooms.
Stayed 1 night in Nov 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Robert, Thank you for taking the time to leave such a great review, we appreciate the feedback. We are so glad you enjoyed the staff and your room. I will share that with our team. Come back and see us again!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Tim, Thank you for taking the time to review your stay, we appreciate your feedback. We look forward to welcoming you back.

6/10 Okay

Schnell

Stayed 1 night in Nov 2023

2/10 Terrible

Schnell

Stayed 2 nights in Nov 2023

2/10 Terrible

Jill

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Charging extra to get in the room a little early so we could change to go to a funeral for my niece. Do i get money back for checking out early? I will look for a hotel that doesnt charge extra next time. And so will all my relatives that booked there too.
Stayed 1 night in Nov 2023

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quite hotel
Room was clean and nice bathroom definitely needs a fan for the moisture because you can see rust stains starting on light fixtures and bottom and top of the bathroom door. Bath tub needs higher handrails they are to tall for a high tub. Breakfast we were unable to try because we had to check out before 7 am and we were looking forward to that before our event at 8 am so we had to go elsewhere to eat. No hot tub bummer pool was very small. Nice and quiet hotel and clean and very updated just needs a few things like keyless entry instead of the cards don’t place by your phone or it definitely deactivated fyi
Stayed 1 night in Nov 2023

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel right off I 57 and it is a great place to stay. We hat a great stay and a really good breakfast.
Stayed 1 night in Nov 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Hello Dana, Thank you for your feedback! We are so happy to hear that you enjoyed your stay and your breakfast! We look forward to welcoming you back!

10/10 Excellent

John, Burfordville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to offer biscuits and gravy
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manteno business stay
Check in was exceptionally friendly. The two young ladies at the desk where very informative and welcoming!
Stayed 1 night in Oct 2023

4/10 Poor

Sara

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at Country Inn and Suites before and genuinely like the Inns. Good breakfasts, comfortable beds, clean rooms, nice organization of rooms, irons and ironing boards available, hair dryers, a pool, coffee available all day etc. The hotel in Manteno, Il needs to put a steel handle outside their tubs for us older folks. Also, there, the ice machine on our floor didn't work and the snack machine was not fully stocked. Thank you for reading my review.
Stayed 1 night in Oct 2023

4/10 Poor

Jean Carlo, Alajuela

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Stayed 1 night in Oct 2023

6/10 Okay

Harlan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Roger

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was a plus
Stayed 4 nights in Jul 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, amenities
Nice clean
Stayed 1 night in Sep 2023

6/10 Okay

Christina

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
I liked that it is not in town and its kinda off by itself. And it was quiet. The room kinda smelled at first, but it wasn't that bad
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

George

Travelled with partner
Hotel needs updating. No better than nearby hotel which charges much less.
Stayed 3 nights in Aug 2023
Response from Country Inn and Suites Manteno on 28 Aug 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Manteno, IL - IL335 we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.