Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Wingate by Wyndham Mansfield OH

2.5 out of 5
Wingate by Wyndham Mansfield OH
2069 Walker Lake Road, Mansfield, OH

Reviews

7.6

Good

Rating 10 - Excellent. 241 out of 706 reviews" "
Rating 8 - Good. 220 out of 706 reviews" "
Rating 6 - Okay. 122 out of 706 reviews" "
Rating 4 - Poor. 56 out of 706 reviews" "
Rating 2 - Terrible. 67 out of 706 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Very comfortable and very clean. The only thing m that wasnt perfect wasthe bathroom door wasnt painted and its all chipped. The room was nicely painted and fresh but the unpainted door kinda took away from the pristine of the rest of the room. Comfortable stay. The other thing room needed was some fold up luggage holders dont really want to put luggage hp o dresser it would scratch top eventually and when luggage opens it hit TV screen.
Stayed 1 night in May 2024

10/10 Excellent

Tim, LOCKPORT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refurbished Room was excellent as it was nearly new. No issues with any of the features of the room. The only real "problem" we had was with the multi-media television - the remote and associated options were impossible to understand and use...
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
remodled room. Remodleing going on.
Stayed 2 nights in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been renovated too a standard unmatchedin it's . Great staff, very good breakfast. A winner all around
Stayed 1 night in May 2024
Response from Harry on 7 May 2024
George, Thank you very much for your great review. We appreciate your business and feed back. This makes us better at what we do. I look forward to seeing you again. Harry (GM)

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for a womens retreat. The pictures looked really nice and newly remodeled. When we got into our room it was absolutely disgusting. Not cleaned at all. There was food and garbage all over the floor. Chocolate ground into the floor. Bathroom had pee on the toilet and hair throughout the shower. Ants were in the room due to there being food all over. We went to the front desk and told him the room was dirty and he gave us a broom and mop and water to clean it ourselves. We had to use our key card to scrap all the Chocolate off the floor before sweeping and mopping. The mop water was black by the time we were done cleaning it. None of the ice machines worked at had to go into the kitchen and get ice out of the freezer. We asked to speak with a manager and the guy at the front desk said he couldn't get a hold of his manager. So we checked again in the morning before we left for the retreat and he said he still couldn't get a hold of his manager. I gave him my name and phone number for the manager to contact me and they never called. 1st of all i shouldn't have to clean my own room. 2nd of the room is dirty and you don't plan to clean it then put us in s different room. I will never stay here again it was the dirtiest hotel i have ever been too!
Stayed 1 night in Mar 2024
Response from Harry on 7 May 2024
We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Sincerely,Harry CrumGeneral Manager

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly. The lady that served us a delicious breakfast every morning was very friendly. The food was awesome. We will be back next year.
Stayed 3 nights in Apr 2024
Response from Harry on 30 Apr 2024
Rita, We want to thank you for your excellent ratings. We work very hard making sure your stay with us exceeds your expectations. We look forward to seeing you again next year. Harry Crum (GM)

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly.
Stayed 1 night in Apr 2024
Response from Harry on 25 Apr 2024
I want to thank you for staying with us while our Hotel is being remodeled. I hope you choose to stay with us again soon. Harry Crum (GM)

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Harry on 12 Apr 2024
Rachel, Thank you for the great review. Please reach to us anytime you need to come back to Mansfield. We look forward to seeing you again. Harry Crum General Manager

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for shopping and restaurants. The only negative thing about it was the fact that it was under construction on the other floors. Not noisy though.
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you for the review, but We are sorry about the noise. But we hope you understand that we are in the middle of a renovation. Thank you.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff.
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Thank you for your great review and the kind words about our staff. We hope you have a wonderful day.

6/10 Okay

Charlene

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was awesome, the property was horrible, no pool, no business center, no work out room, food was horrible.
Stayed 3 nights in Mar 2024
Response from GM on 19 Mar 2024
Thank you for the review.

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar 2024
Thank you for the great review. We are glad that you enjoyed your stay. Please come back and see us again.

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms were nice. We didn’t realize it was under construction/renovation, so we didn’t have wifi. But overall the stay was nice. I will be excited to see the improvements after renovations are complete.
Stayed 1 night in Feb 2024
Response from GM on 10 Mar 2024
Thank you for the review. We are glad that over all you enjoyed your stay.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, warm food, comfortable
The property was under major renovation but you barely noticed. The room was sparkling clean and comfortable. The renovation company kept things l their mess contained and items in the hotel were kept out of the way. The warm breakfasts were hearty, with some firm of egg every day. The staff were all friendly and welcoming. I'm returning to Mansfield in a few weeks and will be starting here again. I've also recommended my two colleagues stay here as well.
Stayed 3 nights in Jan 2024
Response from GM on 2 Feb 2024
Thank you for the great review. We are so glad that you enjoyed your stay.

6/10 Okay

Etan

Disliked: Amenities, property conditions & facilities
They were under construction and had not had that information on their site and so half the hotel was closed and features were not available
Stayed 3 nights in Jan 2024
Response from GM on 15 Jan 2024
I am sorry that the website was not updated about the renovations happening at the hotel. But our website does say that the pool area ( including the fitness room) is closed. I am having the website updated. Thank you for your understanding.

10/10 Excellent

BArbara

Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Thank you for the great review. We are glad that you enjoyed your stay.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Thank you for the great revies .We are glad that you enjoyed your stay.

8/10 Good

Brett

Stayed 1 night in Nov 2023
Response from GM on 29 Dec 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excellent

Sara Haldeman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, pleasant staff, convenient location.
Response from GM on 15 Nov 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

Ecedric

Stayed 2 nights in Oct 2023
Response from GM on 20 Nov 2023
We are sorry that you did not enjoy your stay.

8/10 Good

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the short time I was at the hotel, everything was satisfactory.
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Thank you for your review. We are glad that you enjoyed your stay.

8/10 Good

Brett

Stayed 2 nights in Oct 2023
Response from GM on 15 Nov 2023
Thank you for the review. We are glad that you enjoyed your stay.

10/10 Excellent

Marc

Stayed 1 night in Oct 2023
Response from GM on 15 Nov 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excellent

Latavia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 6 nights in Oct 2023
Response from GM on 29 Oct 2023
Thank you for the great review. We are glad you enjoyed your stay.

10/10 Excellent

Latavia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay and great staff
Stayed 3 nights in Oct 2023
Response from GM on 21 Oct 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

BARBARA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
I am sorry that you did not enjoy your stay. We will work very hard to make your next stay better. Thank you

6/10 Okay

John

Liked: Staff & service, amenities
Was not told hotel was under renovation and stuff and you could tell with room now i know whyvi was given that rate. Front desk personal were great and all but the renovation made it uneasy.
Stayed 2 nights in Oct 2023
Response from GM on 21 Oct 2023
I am sorry that you did not see the notice on the websites stating the hotel was under renovation. I will have them make it know in bigger print.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and good location on the highway
Response from GM on 18 Oct 2023
Thank you for the great review

4/10 Poor

Tonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpets were stained in numerous spots. There were dried up puddles in the bathroom under the vanity making the bathroom floor appear dirty and the toilet would not flush. I called to notify the front desk of the issue with the toilet and Lewis told me there was absolutely nothing they could do about it at all. I had to repair the toilet myself so we could use the bathroom during our stay. very disappointed in the lack of cleanliness and concern from staff.
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
I am so sorry about the issues that you had during your stay. The hotel is currently being renovated, starting on the 3 floor. The rest of the guests rooms will be renovated soon.

4/10 Poor

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed and bathroom were OK but the room was dirty, furniture was broken and beat up, air conditioning/heater unit gave off dust and a terrible smell. Badly in need of renovations.
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
I am sorry about the issues that you had during your stay. The hotel is currently under renovation on the 3rd floor. The rest of the guest rooms will be starting soon. Thank you for your understaning.

6/10 Okay

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everyone was amazing in the faculty. The room we got was really run down though. Cracked tile in the bathroom, holes in the walls. Random bosses throughout the night. My daughter was convinced it was haunted. Lol. Really empty inside, no homely decor. Didn't feel like the price matched the property.
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
The hotel is currently being renovated starting on the 3rd floor , which is nearly completed. The rest of the guest rooms will be renovated soon. Thank you for your understanding.

8/10 Good

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from GM on 9 Oct 2023
Thank you for your review

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here for a quick weekend getaway (1 night stay). The service was friendly and our room was close to the vending machines which was nice. We enjoyed the continental breakfast too.
Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
We are glad that you enjoyed your stay

6/10 Okay

Delbert

Disliked: Amenities
This hotel is in need of a remodeling and updating. It was clean and quiet with a limited breakfast and is right off of the highway. Price was lower than the nicer hotels nearby.
Stayed 3 nights in Sep 2023
Response from GM on 9 Oct 2023
The hotel has started its renovation already. The 3rd Floor is nearly completed and we will be moving the rest of the floors soon. Thank you for your understanding.

6/10 Okay

Pam

Travelled with family
Liked: Staff & service
Disliked: Amenities
There was trash left in our room and no hand soap.
Stayed 1 night in Sep 2023
Response from GM on 4 Oct 2023
I am so sorry about that I will speak to the staff.

6/10 Okay

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad stay in Mansfield
Hotel in really poor condition. Upon check in there were no king rooms available. Was told we have to speak to GM on Monday for a bill adjustment. Employee on site cannot do that. First room we occupied had wet carpeting near HVAC unit. Will not return.
Stayed 1 night in Sep 2023
Response from GM on 4 Oct 2023
I am sorry that you did not enjoy your stay. The hotel is currently renovating the 3rd floor and the rest of the rooms are going to be finished soon.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Overall value 👍
Stayed 1 night in Sep 2023
Response from GM on 4 Oct 2023
Thank you for your review

10/10 Excellent

Ali

Stayed 1 night in Sep 2023
Response from GM on 21 Sept 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Kim on 19 Sept 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

Karen

Stayed 2 nights in Sep 2023
Response from GM on 19 Sept 2023
We are sorry that you did not enjoy your stay. I am sorry about the issues you had and I will have those fixed right away.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Looking forward to seeing renovations!
Stayed 3 nights in Sep 2023
Response from GM on 17 Sept 2023
Thank you for taking the time to tell me about your stay. Renovations should start soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
My stay
Room is worn and maybe in process of upgrading. Jet tub was out of order and internet was off. That was disappointing.
Stayed 1 night in Sep 2023
Response from GM on 17 Sept 2023
I am sorry about the jetted tub being off. The renovations are causing some interference with the WIFI, but there is a notification on the websites stating the guest WIFI is not working. Again we are sorry about the issues that you had.

2/10 Terrible

Kara

Stayed 1 night in Sep 2023
Response from GM on 9 Oct 2023
I am sorry that you did not enjoy your stay. We hope your next stay with us is better.

8/10 Good

Betty

Stayed 1 night in Sep 2023
Response from GM on 17 Sept 2023
Thank you for the review.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 11 Sept 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

robert

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 11 Sept 2023
We are sorry that you did not enjoy your stay. I will take care of the issues that you had.

4/10 Poor

Kimberly

Travelled with family
Disliked: Property conditions & facilities
The property needs a full renovation. The carpet in my room had stains. The sofa was nasty looking. The curtains looked they never been cleaned. I sprayed Lysol on the bed before getting in it. It was ok for the 2 night stay and the reason I was in town. The breakfast was good.
Stayed 2 nights in Aug 2023
Response from GM on 4 Sept 2023
We are so sorry that you did not enjoy your stay. The hotel is already under renovation and the 3rd floor soon be up and ready to go .

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
Thank you for the great review. We are glad that you enjoyed your stay.