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Hotel Carretero

3.5 star property
Travelers can rejuvenate in the Turkish bath/hammam or maintain their fitness routine at the well-equipped gym while staying at this centrally located hotel.

Choose dates to view prices

Hotel Carretero sits in the city center, offering a breakfast buffet and a cozy bar. Enjoy practical amenities like dry cleaning and free WiFi. Multilingual staff are available 24/7 to assist with any needs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Bar
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Frequently asked questions

Is Hotel Carretero pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Carretero?

Check-in start time: 3 PM; check-in end time: 3:00 AM.

What time is check-out at Hotel Carretero?

Checkout is at 11 AM.

Where is Hotel Carretero located?

Located in the heart of Manizales, this hotel is within a 10-minute walk of Los Fundadores Theater and Caldas Park. Gold Museum and Bolivar Plaza are also within 15 minutes.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

8.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 101 out of 194 reviews
Rating 8 - Good. 50 out of 194 reviews
Rating 6 - Okay. 25 out of 194 reviews
Rating 4 - Poor. 12 out of 194 reviews
Rating 2 - Terrible. 6 out of 194 reviews

Reviews

Verified

10/10 Excellent

mauricio

Liked: Cleanliness, amenities, property conditions & facilities
Excellent and professional staff. Rooms are comfortable and extremely clean.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, clean and the breakfast was outstanding.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Juan

Liked: Cleanliness
Spacious clean room, Check in was a little tedious. Nice safe walking area. Went during ferias, and the hotel was very noisy. The room next to us had a loud party until 5AM. Administration contacted them but beyond this nothing.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great Hotel, much better than most 4 star hotels in Europe. Spacious rooms with 5 star linens
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained and clean.Room accommodation was well supplied. The staff in general polity and helpful . For the price was an excellent choice.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Jose Antonio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel looks and feels outdated. Starting with the one-person size elevators to the lack of A/C in the rooms. The hotels need a lot more maintenance and better housekeeping. The staff was friendly and did their best with what they had. I don't think I will be staying here again.
Verified

6/10 Okay

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At the time of the registration I was told they only had one adult in their system and I needed to pay for the second guest. They printed the reservation where clearly said one adult one child 15 years old. It took very long the check in. They wanted me to sign a paper with my last name misspelled and without giving me a copy. Next day and the whole week they were asking me multiple times for a copy of my second passport (why didn’t they gather all paperwork at the time of check in) even though I told them I was going to provide it to them before checking out as I was attending my moms funeral. The staff was texting me from personal cell phones via WhatsApp very uncomfortable, unprofessional and unsafe. Front desk manager Dora was rude and disrespectful. She denied any access to any other chain of command. Housekeeping personal and service were amazing. Front desk looked like traumatized team directed by Dora. She has no sense of respect for guest of anyone, she thinks her word is the only one. I sent a complaint to front desk management and surprise the manager was Dora and she receives and processes the complaints. Every time I passed by that front desk she was yelling at one of her employees, very negative atmosphere. The room was very cold, it had no heater. The pillows were old and not very comfortable.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Filomena

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025
Verified

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

FLORENCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at the front desk, house keeping and restaurant is outstanding, I will come back over and over again
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Dawil

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great the staff need a little be more professionalism ...
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Fernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. The only issue is if you come by car indoor parking is small you may not find a space available and on Sunday’s the city shuts down the main avenue from 8-12 for cyclists
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 2 nights in May 2023
Verified

6/10 Okay

Victor Hugo

It’s nothing close to the pictures they have on the website All the noise outside the room can hear it
Stayed 5 nights in Aug 2024
Verified

4/10 Poor

Pierre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unbearable heat in room. No air conditioning, no fan, no way to get cool. Front desk manager, Ms Dora, refused to resolve or give discount.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Luis fresy

Liked: Cleanliness, staff & service, amenities
Un hotel de gran calidad, excelente atencion pausa y muy cómoda la habitación .
Stayed 1 night in Dec 2025
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Todo muy bien
Stayed 1 night in May 2025
Verified

2/10 Terrible

JOHN

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Me asignaron un cuarto que no estaba en condiciones de ser ocupado. 1. Las cortinas estaban desprendidas en los extremos. Consecuentemente, la luz de la calle se filtraba impidiendo el descanso en la mañana. 2. El televisor del cuarto no funcionaba 3. El teléfono del cuarto no funcionaba 4. La ducha tenía un escape en el tubo superior y el agua caliente cambiaba de temperatura esporadicamente, situación que produjo momentos incomodos debido a la alta temperatura del agua. 5. Espejo de tocador insistente. Solo tenian el montaje pegado en la pared. 6. Los cuartos no tienen cafetera y el servicio de "Bar" en el lobby tiene una cafetera que en tres ocasiones que fui no pude obtener el servicio deseado porque no tenían cafe para moler. 7. El orinal del tercero piso adyacente al comedor tiene tanta presión, que al vacearlo, arroja una cantidad significante de agua en la persona. Me toco cambiarme de ropa lógicamente. 8. El restaurante ofrece en el menu sopa de menudencias, pero es caldo de pollo despechado y la sopa de costilla es sopa de carne pero no tiene costilla. 9. La edificación es muy vieja y muchas de las remodelaciones no demuestran un nivel alto de calidad. 10. El costo de este hotel es muy alto para la calidad de cuartos. 11. Tengo que dejar claro que el servicio al cliente en general fue muy bueno. En su gran mayoría, los empleados del hotel hacen todo lo posible por atenderte bien, son profesionales y respetuosos.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, desayuno excelente. Queda cerca del CC Fundadores
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

fabio

Liked: Cleanliness, staff & service
La comida no estuvo bien. Varios amigos salimos intoxicados.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Excelente servicio
Stayed 2 nights in Feb 2025