Yes . Chinese Door lock code generator crashed and no longer offered support so we had to buy /import new locks. Thus the tempprary key return system. Do not worry, nothing has been lost to theft in our years of operation. I do apologize you had to go through with this situation . Bfast - I'm usually on mobile app and unable to go online using a pc. Expedia group's mobile app is very hard to access and takes a lot of time to sign in / out also cannot send saved messages on clipboard thus I sometimes am unable to scroll down to see the whole page and confirm meal plan. My fault ..

Hello! Equipment failure (water heater) are part of any hotel operation. You are welcome to ask to be transferred to another room. . We will help you to do so. Microwave is not available on some rooms but can be requested? Again this is free. All we need is yo. I wonder why you did not do for you to tell us during your stay how to make your stay more comfortable and we will do everything to make it so.

Hello! Sad to hear about your experience during your stay. We were fully booked and received 90% of bookings on that day within 3 hours. I have closed all the rooms available but am wondering how your booking managed to get through . Anyway. I visited this morning to personally check the room and noticed the ff: 1 light pod weaker than the other 2 pods. (Its a power sharing issue) Room smelled like it is clean and didnt notice a old house smell. It is walled in concrete. And we use an ozone generator to clean the air for safe use of our guests. I Smelled the pillows and bed sheets. it smelled like freshly laundered pillow cases. Airconditioner water drippings did occur on the walkway outside room B03. It is now being remedied with new hoses routing water drippings away from the walkway as we speak.

Thank you Sir Francis for your kind words! We will improve and make the place worthy of your continued patronage. Thank you very much!