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Reviews of Hotel Lucky Chinatown

3.5 out of 5
Hotel Lucky Chinatown
21 Reina Regente St., Brgy 293 Binondo, Manila

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 50 reviews" "
Rating 8 - Good. 13 out of 50 reviews" "
Rating 6 - Okay. 9 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 3 out of 50 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Pam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Minus the convenience of the location, the hotel itself was very disappointing. Stained rugs in the lobby and in the room, stained side bench in the room, no towels , broken desk lamp. I don’t think it’s fair for me to blame it on the staff but I have a feeling it is just poor management. Comfortable with the fact that their location offers the best in the area and so there’s not much effort in being able to provide a cleaner , more pleasurable hotel stay. I have always stayed in hotels during my travels and this one definitely did not meet my expectations even when comparing it to the other hotels of the same type category.
Stayed 1 night in May 2024

6/10 Okay

Wenifredo

Liked: Staff & service
Clean but no smart TV
Stayed 2 nights in Apr 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chinatown Experience
The hotel is good for the price. Room not spacious. Bathroom lacks more amenities. No hand towels, no wash cloth, and shower room feels unsafe especially for the elderly or seniors. No hand bars to hang on prevent slipping . But the hotel is just at the side of a large and beautiful mall. Very close Divisoria for shopping. Enjoyed our stay 😃😃
Stayed 3 nights in Dec 2023

8/10 Good

EJ

Liked: Cleanliness, staff & service, amenities
Hotel is a little dated. It was clean though
Stayed 3 nights in Dec 2023

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & Convenient
Stayed 9 nights in Nov 2023
Response from Charlie on 4 Dec 2023
Dear Mr Kenny, Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. It is with so much delight to learn that you found the location convenient. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely, Hotel Lucky Chinatown Team

10/10 Excellent

Pedrito Noel

Stayed 1 night in Nov 2023
Response from Charlie on 9 Nov 2023
Dear Mr Pedrito Noel,Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely, Hotel Lucky Chinatown Team

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Very nice front desk and very clean and accessible to all your needs and most specially food and shopping.
Stayed 1 night in Oct 2023
Response from Charlie on 30 Oct 2023
Dear Ms Sandra,Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely, Hotel Lucky Chinatown Team

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Very nice front desk and definitely coming back and recommend.
Stayed 1 night in Oct 2023
Response from Charlie on 30 Oct 2023
Dear Ms Sandra,Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely, Hotel Lucky Chinatown Team

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a customer, I must say that Hotel luckychinatown hotel really impressed me. The genuine care and attention they showed to my parents during there stay were remarkable. Their staff went above and beyond to make them feel comfortable!! Shout to AUBREY!! She is great and amazing worker in professional term!!
Stayed 2 nights in Sep 2023
Response from Charlie on 14 Sept 2023
Dear Mr Ruben, Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that your parent's enjoyed the experience during their stay. It is with so much delight to learn as well that they very comfortable while with our care as we always aim at providing with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely, Hotel Lucky Chinatown Team

2/10 Terrible

Jessica

Stayed 3 nights in Jul 2023
Response from Hotel Lucky Chinatown Team on 16 Oct 2023
Dear Ms Jessica,Greetings from Hotel Lucky Chinatown!We would like to thank you for taking time to share your feedback on your recent stay with us. It is with sincere regret to learn about your dissatisfaction while within our care. We are truly sorry that we fell short of your expectations on us. Please know that we have taken serious note of your comments, rest assured that we are making appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard.Thank you and we look forward to welcome you back and be of service to you again here at Hotel Lucky Chinatown.

10/10 Excellent

gracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean room . place is very near to cheap stores n restaurants👍
Stayed 1 night in Aug 2023
Response from Charlie on 14 Sept 2023
Dear Mr Garcia, Greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. It is with so much delight to learn that you found our product & service and our the location convenient. We have shared your good words to our team and this will keep them motivated in rendering excellent service at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely, Hotel Lucky Chinatown Team

6/10 Okay

Limmy

Overall, the property was ok with great price and safe. The overall property condition was somewhat dated. Definitely could use some updating.
Stayed 2 nights in Jun 2023
Response from Hotel Lucky Chinatown Team on 11 Jun 2023
Warmest greetings from Hotel Lucky Chinatown!Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Susan, Pearland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My kids stayed for more than a week & I did for 15 days. The staff are super friendly. Since it was a long stay, Renz, one of the room attendant was able to coordinate with me with regards to bed linen change & room clean up (which I didn't do every day). He always remembered to give me my ration of water bottles for the day & filled my depleted toiletries. This property is just beside the mall. It is very convenient for shopping & meeting up with friends & families due to the variety of restaurants in the mall.
Stayed 8 nights in May 2023
Response from Hotel Lucky Chinatown Team on 11 Jun 2023
Dear Ms Susan, Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team especially to Renz, to keep all of our team them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hotel Lucky Chinatown Team on 23 May 2023
Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely,

2/10 Terrible

Joy

Stayed 2 nights in May 2023
Response from Hotel Lucky Chinatown Team on 11 Jun 2023
Dear Ms. Joy,Warmest greetings from Hotel Lucky Chinatown!We would like to thank you for taking time to share your feedback on your recent stay with us. It is with sincere regret to learn about your dissatisfaction while within our care. We are truly sorry that we fell short of your expectations on us. Please know that we have taken serious note of your comments, rest assured that we are making appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard.Thank you and we look forward to welcome you back and be of service to you again here at Hotel Lucky Chinatown.Sincerely,

6/10 Okay

Maria Isabel

Liked: Staff & service, amenities
The staff members in this hotel are polite, friendly, and helpful. However, the linen, bath towels, and floor mat towels are stained and dirty looking. Also, there are cockroaches crawling on the floor and walls.
Stayed 26 nights in Mar 2023
Response from Charlton on 12 Apr 2023
Dear Ms. Maria Isabel, Warm greetings from Hotel Lucky Chinatown!Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all aspect! Comfort, location, cleanliness and service!!!
Stayed 2 nights in Feb 2023
Response from Hotel Lucky Chinatown Team on 1 Mar 2023
Dear Guests,Warm greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely,

6/10 Okay

Iwona

Liked: Cleanliness, property conditions & facilities, room comfort
Not that great
Just for one night before we headed home. Breakfast a bit of a disapointment, only 3 options to choose from, waited a while for it, then received it cold. When comunicated this with the staff was essentially ignored. As much as the room was what fine the customer care wasn't.
Stayed 1 night in Feb 2023
Response from Hotel Lucky Chinatown Team on 1 Mar 2023
Dear Guests,Warm greetings from Hotel Lucky Chinatown!We would like to thank you for taking time to share your feedback on your recent stay with us. It is with sincere regret to learn about your dissatisfaction while within our care. We are truly sorry that we fell short of your expectations on us. Please know that we have taken serious note of your comments, rest assured that we are making appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard.Thank you and we look forward to welcome you back and be of service to you again here at Hotel Lucky Chinatown.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Lucky Chinatown on 28 Nov 2022
Warm greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for shower.
Stayed 1 night in Nov 2022
Response from Hotel Lucky Chinatown on 21 Nov 2022
Warm greetings from Hotel Lucky Chinatown!We would like to thank you for taking time to share your feedback on your recent stay with us. It is with sincere regret to learn about your dissatisfaction while within our care. Rest assured that we are making appropriate actions to avoid recurrence and inconvenience to our valued guests. Thank you and we look forward to welcome you back and be of service to you again here at Hotel Lucky Chinatown.

8/10 Good

Solita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it is connected to a very nice Mall where you can have good places to eat, good stores to shop and even a grocery. If you like Chinatown, then here's the hotel for your perfect convenience. Though it is not a 5-star, it suffices for good eats, good shopping, and a decent place to stay. I love the free parking as it is quite difficult to find parking in this location.
Stayed 1 night in Nov 2022
Response from Hotel Lucky Chinatown on 17 Nov 2022
Warm greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. It is with so much delight to learn that you found the location convenient. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

John, Maple Ridge

Stayed 1 night in Sep 2022

10/10 Excellent

Sherry

Stayed 3 nights in Sep 2022

8/10 Good

Fe

Travelled with family
Liked: Cleanliness, staff & service
It is near restaurants and shopping areas.
Stayed 1 night in Aug 2022
Response from Hotel Lucky Chinatown on 10 Aug 2022
Warm greetings from Hotel Lucky Chinatown! We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. It is with so much delight to learn that you found the location convenient. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities at a competetive price. Staffs are very friendly and accommodating. Price of food at the cafe was comparable if not cheaper than the ones nearby. I used this hotel to voluntarily self isolate. Nearby shopping malls are popular with the locals. Lots of choices for dining also in the area.
Stayed 3 nights in Jul 2022
Response from Hotel Lucky Chinatown on 18 Jul 2022
Dear Ms. Josephine, Warm greetings from Hotel Lucky Chinatown! It is with so much delight to learn that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering excellent service at all times. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2022
Response from Hotel Lucky Chinatown on 1 Jul 2022
Warm greetings from Hotel Lucky Chinatown! We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Pushan

Stayed 3 nights in May 2022
Response from Hotel Lucky Chinatown on 16 May 2022
Warm greetings from Hotel Lucky Chinatown! We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for Chinatown.
The hotel is perfectly located in Chinatown. Staff are friendly and professional. The security and the safety at the hotel are excellent and very comforting & reassuring for the area of the hotel.
Stayed 1 night in Apr 2022
Response from Hotel Lucky Chinatown on 4 May 2022
It is with so much delight to learn that you appreciate our location and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

6/10 Okay

Ebenezer

Liked: Cleanliness, amenities, property conditions & facilities
The place and reception staff are great. However, the guards at the ground floor are constantly asking for your room number every time you pass the door. I find it very inconvenient and shows how there is lack of trust in their guests. I haven’t experienced anything like this in other hotels.
Stayed 2 nights in Apr 2022
Response from Hotel Lucky Chinatown on 3 May 2022
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit as we are able to determine the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

4/10 Poor

Ronnie

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My siblings and I stayed here to complete our quarantine for 5 nights and 6 days. Our overall experience was terrible. Their processes and protocols lacked efficiency, staff had poor customer service and lacked attention to detail, rooms were not clean and were infested with ants and cockroaches, rooms were also small and did not look like the photos they have on their website; most importantly, the food they provided lacked variety, nutrition and flavour. I strongly DO NOT recommend staying at this hotel.
Stayed 5 nights in Oct 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Hotel Lucky Chinatown on 29 Jan 2020
Warm greetings from Hotel Lucky Chinatown! We would like to express our gratitude for staying with us and we look forward to welcome you back here at Hotel Lucky Chinatown.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Pros: Hotel was nice. Clean and staff was pleasant. Near the mall so you can shop and then just bring it to your room, as a bridge connects the mall and parking lot to the hotel. Cons: It was just confusing that the reception is on the 4th flr. Concierge on the 1st floor. They are still doing construction so expect to hear a lot of noise. The tap came out of the faucet, i asked for it to be fixed, the person came but have to leave as he doesnt have any tools with him. Have to call reception as it was already late. The drainage is slow so while showering you have to turn off the shower so thr dirty water won't overflow. * didn't try the breakfast.
Stayed 1 night in Jan 2020
Response from Hotel Lucky Chinatown on 22 Jan 2020
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Jackilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Hotel Lucky Chinatown on 14 Jan 2020
We would like to express our gratitude for staying with us and we look forward to welcoming you back here at Hotel Lucky Chinatown.

8/10 Good

Aubrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Place was ok considering the price I paid for it. The only thing unpleasant is that the parking is shared with the mall and we had issues exiting the area early in the morning
Stayed 2 nights in Dec 2019
Response from Hotel Lucky Chinatown on 10 Jan 2020
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

6/10 Okay

Michael, Calf

Liked: Staff & service
Disliked: Amenities
The nice thing about this place is walking distance to the markets for shopping but the breakfast is very small not a lot to choose from rooms are pretty dirty no Jacuzzi no pool It served it’s purpose
Stayed 5 nights in Dec 2019
Response from Hotel Lucky Chinatown on 2 Jan 2020
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the bed very strong ,very friendly staff, food was delious,area was clean ,the ameaties were exellent
Stayed 9 nights in Nov 2019
Response from Hotel Lucky Chinatown on 27 Dec 2019
Warm greetings from Hotel Lucky Chinatown! It is with so much delight to learn that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with window facing courtyard, preferable with city view
Stayed 1 night in Nov 2019
Response from Reservations Officer on 20 Nov 2019
Thank you for staying with us! We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough food choice for breakfast.. Great Location.
Stayed 3 nights in Oct 2019
Response from Reservations Officer on 12 Nov 2019
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue is not enough food choices for breakfast. Great Stay..
Stayed 1 night in Oct 2019
Response from Reservations Officer on 12 Nov 2019
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
The ambience of the entrance. Friendly staff. Location is excellent, connected to Chinatown Mall.
Stayed 3 nights in Sep 2019
Response from GC on 25 Sept 2019
Greetings from Hotel Lucky Chinatown! We would like to say thank you and appreciate your stay at our hotel. Looking forward for your future reservations.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome customer service
The room is clean and very confortable to stay in. Staff were very helpful.
Stayed 1 night in Aug 2019
Response from Gian Carlo on 7 Aug 2019
Hi Cristina, Greetings from Hotel Lucky Chinatown! Thank you for your warm feedback regarding your stay with our hotel. We really appreciate it. We are all happy to welcome you again! Thank you.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location n service
Stayed 1 night in Jul 2019
Response from Gian Carlo on 16 Jul 2019
Greetings from Hotel Lucky Chinatown! We appreciate giving us the rating of 5/5. Also, we are very much delighted to welcome you again in our Hotel for your continuous support and positive experience.

10/10 Excellent

Kouichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Princess Ann on 20 Jun 2019
Greetings from Hotel Lucky Chinatown! Hi Sir Koiichi, Thank you so much for your feedback.We hope to welcome you again soon.

8/10 Good

Dilek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Lucky Chinatown Team on 11 Jun 2023
Dear Dilek, Warmest greetings from Hotel Lucky Chinatown!We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. It is with so much delight to learn as well that you appreciate our products and services as we always aim at providing you with a quality one. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times.We thank you once again and looking forward to welcome you back here at Hotel Lucky Chinatown.Sincerely,

8/10 Good

Hiroshi

Travelled with group
Liked: Staff & service, property conditions & facilities
個室内に多少の手狭感はあるが、豪華なステイを望まなければ必要十分。質感も悪くない。 ただし市街地に位置しタワー型ではないため、景観は望めない。 一方、特筆すべきは共用部の広さであり、広々として解放感にあふれている。 コスパで考えれば、利用価値は十分に合格点だと思われる。また利用したい。
Stayed 4 nights in Sep 2022
Response from Hotel Lucky Chinatown on 10 Oct 2022
Warm greetings from Hotel Lucky Chinatown!Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit as we are able to determine the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

6/10 Okay

Verified traveller

Travelled with partner
Quartier très encombré. Difficile pour circuler. Service de chambre laisse à désirer, oublie de remettre et même de faire la chambre.
Stayed 5 nights in Dec 2019
Response from Hotel Lucky Chinatown on 23 Dec 2019
Warm greetings from Hotel Lucky Chinatown! Thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Through your valuable feedback, we are able to determine the aspects we are good at, and the areas of concern that we need to look into and give immediate attention and action. Thank you again and we look forward to welcome you back here at Hotel Lucky Chinatown.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Reservation Officer on 12 Nov 2019
Warm Greetings from Hotel Lucky Chinatown! Thank you for the positive rating that you have given to us. We look forward to seeing you again in the future.