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Reviews of HnM Management - One Palm Tree Villas

3 out of 5
HnM Management - One Palm Tree Villas
1E Cluster D, One Palmtree Villas, Pasay

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 88 reviews" "
Rating 8 - Good. 25 out of 88 reviews" "
Rating 6 - Okay. 16 out of 88 reviews" "
Rating 4 - Poor. 10 out of 88 reviews" "
Rating 2 - Terrible. 8 out of 88 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

DANIEL E

Disliked: Amenities
In my opinion, don't waste your time with this property, Communication is for. Details of listing are misleading. Exterior property very nice and clean. Room itself needs a lot of work. Stove top cooker did not work. Smalls do burner electric. Was replaced with a single burner. The microwave supplied was broken on arrival. Was replaced with a smaller unit and had to be placed on the table would not fit on top of the refrigerator out of the way. Cord was too short. The bed was excellent. I would not and will not revisit this property in the future when I return
Stayed 10 nights in Apr 2024

6/10 Okay

Brecklin

Travelled with group
Disliked: Amenities
Room was booked for three people but only two towels were provided. No soap for the bathroom sink. Bath mat was extremely dirty. Not a sufficient amount of toilet paper provided. We had to go buy some from a nearby store. Room was very heavily perfumed on arrival. Great for a quick stay to get to and from the airport but wouldn’t spend more time at this property
Stayed 1 night in Feb 2024

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

??

Stayed 1 night in Dec 2023

4/10 Poor

Gil Zyrus

Disliked: Cleanliness, property conditions & facilities
Poor service
Stayed 1 night in Oct 2023

2/10 Terrible

christine

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Luis Manuel

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

ian

Liked: Cleanliness, room comfort
just a great place to stay with every comfort looked after a good secure place that i was happy to walk around in and not have a worry in the world
Stayed 2 nights in Apr 2023

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
The desk woman was to worried about covid compliance and her phone and texting to be helpful , poor communication skills , poor attitude
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
It is our second time booking their room and we loved the view!
Stayed 1 night in Jan 2023

6/10 Okay

Damon

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Old property and when reserving a family loft you don’t expect a single room condo on the ground floor. Wifi was basically none existent it’s has a tv but not service to watch anything on it. I only picked this due to location as we had a domestic flight 2 days after we arrived. If you just need a place to get some rest for a short time this will work. But I would not stay here any longer than we did. I would not recommend this place to anyone and definitely won’t come back.
Stayed 2 nights in Dec 2022

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay if you are coming in late into the Philippines. Small single room condo within walking distance from tthe airport. You can exit the airport on the 4th floor where the restaurants are, take the overpass pedestrian bridge over the six lane city street, down the elevator and come out just North of the MacDonalds. Walk past the gas station that is on the East side of the big church and fifty yards West is the guard shack for the One Palm complex. Not a good idea to reserve a room last minute because it takes them a day or so to send out the list of customers to the stewards and guards. Clean, quiet, safe, maybe 200 yards of walking from the 4th floor of the airport to the guard shack.
Stayed 1 night in Nov 2022

10/10 Excellent

Justin

Liked: Cleanliness
Clean and tidy good enough for a stay close to the Airport

8/10 Good

Rebecca

Stayed 1 night in Oct 2022

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Much smoother transaction if you reserve the room a day in advance. If you try to do last minute and just go there directly it takes a while to the info to get to the guards and desk clerk. This time I reserved a day in advance and had zero problems. Clean room, decent shower if a bit small, good experience overall.
Stayed 1 night in Oct 2022

8/10 Good

Bryan L

Stayed 1 night in Oct 2022

4/10 Poor

Yoshinari

Stayed 1 night in Sep 2022

10/10 Excellent

diana

Stayed 1 night in Sep 2022

10/10 Excellent

diana

Liked: Cleanliness, room comfort
My stay was awesome. Employees are very social. When I will message they will take care of me..
Stayed 2 nights in Sep 2022

6/10 Okay

Bed

Liked: Cleanliness, property conditions & facilities
wifi didn't work half the time
Stayed 2 nights in Sep 2022

4/10 Poor

Ronald

Travelled with family and small children
Liked: Amenities
I would ask for updated pictures of the property because it it not the same as advertised.
Stayed 1 night in Sep 2022
Response from Mhay Norico on 12 Sept 2022
Hello Sir, you booked family loft. Its The same in The Picture unit 1E Cluster D. I only have 1 family loft in The property. Thank you

8/10 Good

Al

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice especially considering the low price. The down side is that it is in a condo and the owner of the condo has poor communication with the front desk. The place is behind a gate, several blocks of high rise condos right across from the airport. We booked late at night using Expedia and maybe twenty minutes before we arrived and no one knew anything nor were they sure on how to contact the owner or management company. So be sure and book a day in advance so the paperwork makes it there before you do. Nice place, hot plate, microwave, small fridge. Low power air conditioner and it is hot when you arrive, takes several hours to cool down. But great pricing and you can walk right across the road to the airport if you don't mind dodging cars. Or a 130 peso Grab ride will get you there. Will stay again on the next trip, just book in advance!
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Stayed 4 nights in Aug 2022

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, room comfort
Over all me and my family are happy. However the price is kind of pricey compare to other hotels.
Stayed 1 night in Aug 2022

8/10 Good

Desiree

Stayed 2 nights in Jul 2022

8/10 Good

Maria

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Masoud

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Well I get dropped us like sake of potatoes there and no body there to ask help I was not able to watch tv and nothing close to shop
Stayed 1 night in Jun 2022

10/10 Excellent

Jienemie

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Door to balcony didnt have latch or handle, i lacerated and nearly broke my finger opening the door from the outside,
Stayed 2 nights in Jun 2022

6/10 Okay

Adrian

Travelled with partner
Disliked: Amenities
plug in sink would not come out. had to ladle water out each day
Stayed 3 nights in Apr 2022

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
I chose to stay here because it’s right across from Terminal 3 which has a bus station that I needed to go to the following day. There’s a convenient bridge that can be used to cross over the street and into Terminal 3. The hotel checkin took a little longer because the security was having trouble verifying my booking due to my long name. But that only says that it is a safe place to stay. The room was clean. The shower was a bit small and I couldn’t bend over much but I didn’t mind it too much. The body wash bottle was running empty but it had enough for one shower and I was only staying for one night. There is a McDonalds and a convenience store very close to the apartment. Overall it was a good place to stay and I would stay there again if I had to take the bus across the street from there.
Stayed 1 night in Jun 2022

10/10 Excellent

Ovidiu

Stayed 1 night in May 2022

10/10 Excellent

Teddy

Stayed 1 night in May 2022

8/10 Good

CHARLES

Liked: Cleanliness
The lock of the balcony door is broken so I felt unsafe. It’s just across Terminal 3 so it’s convenient for lay over.
Stayed 4 nights in May 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Property broker was very helpful, friendly and went out of her way to help. I arrived early and was allowed to leave my baggage in the room.
Stayed 1 night in May 2022

10/10 Excellent

Irene Millo

Stayed 1 night in Apr 2022

8/10 Good

Dee

Liked: Cleanliness, property conditions & facilities
The only thing I didn't like was not having wifi both times I stayed there
Stayed 2 nights in Apr 2022

10/10 Excellent

Rakesh

Liked: Cleanliness, amenities, property conditions & facilities
Was a very pleasant experience at this property.
Stayed 3 nights in Mar 2022
Response from Mhay on 6 Apr 2022
Thank you for staying with us, we’re looking forward to your next visit. Keep safe and Godbless Sir Rakesh. 😊

6/10 Okay

Arnold

Liked: Cleanliness
Stove usage
When I booked this facility, it was listed as having kitchen availability, however, the stove was locked and I could not use it. When I inquired from the care taker, I was informed I can not use it. Why than you advertised as having kitchen available when it is false.
Stayed 4 nights in Mar 2020

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short walk from terminal 3
We enjoyed staying at this apartment. The owners have provided little extras (shampoo, soap, toilet paper, dishwashing detergent) that make it well suited to overnight travellers like ourselves. It is conveniently located within a very short walk to Terminal 3 (NAIA).
Stayed 1 night in Mar 2020

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean, small apartment w 1 bed, no real sofa bed
The apartment is very clean and nice, but quite small, and an easy quick walk from Terminal 3. The person who let us in was nice and helpful. However, the apartment was advertised as having a bed and a sofa bed, but the sofa bed was VERY small and very hard and therefore our family of 2 adults and 2 kids did not have a comfortable sleep.
Stayed 1 night in Jan 2020

6/10 Okay

JOSE

Travelled with family
Stayed 1 night in Feb 2020

4/10 Poor

Blaise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
could be better.
we hired an apartment with kitchen, the hotplate did not work but no reduction in the fee. There was a shortage of towels for the people who stayed. I advise people not to accept rooms on the first 2 floors due to the noise of the passing traffic. however its handy to the airport, the pool is quite good although not enough sun as the buildings keep the pool shaded.
Stayed 2 nights in Dec 2019

6/10 Okay

Nenette

Liked: Staff & service
Unit is average it is clean, hot water heater didn’t work. Location is excellent.
Stayed 2 nights in Dec 2019

8/10 Good

Yizhar

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good value for over night stay
Stayed overnight between flights. It's a comfortable walking distance from terminal 3 (use the overpass). Room was clean an as promised.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Got everything we needed. Great location Great communication.
Stayed 1 night in Nov 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
First of all, the location on google map is wrong. We ended up walking at 2am on the street after the taxi dropped us on the google map location. We had to ask the guards on the street. After 25 hours of travel this was painful. We arrived in palm tree, the reception told us to go in the basement to get the key of the room. He gave us the wrong number of the mailbox so we went back to the reception and down again to go up on the 9th floor where the room was. We entered the room and a guy was there naked smoking cigaret. We went back down and told the reception. The guy realized it wasnt the good building. We went to the other building to go to our room. This was by far the worst check in ever.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

maryjoy, davao city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice. close to airport. staff were very helpful
Stayed 1 night in Nov 2019