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Herald Suites Polaris

3.5 star property
Comfortable hotel near Greenbelt Shopping Mall

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your current months are August, 2024 and September, 2024.
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September 2024

Photo gallery for Herald Suites Polaris

Lobby
Front of property – evening/night
Standard Room, 2 Single Beds (Multi Use) | Minibar, in-room safe, individually decorated, individually furnished
Café
Lobby

Reviews

9.0

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    BarBar
  • Parking included
    Parking includedParking included
  • Room service
    Room serviceRoom service
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

2:00 PM

Check-out time

12:00 PM

Most relevant reviews

ExperimentalCarousel

8/10 Good

The hotel is nice and the staff are very helpful and polite. The free breakfast is very stingy even when they say breakf...
RAHIM
Jan 21, 2024
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About the area

Map
45 Polaris St, Bel-Air, Makati, 1209

What's nearby

  • Power Plant Mall - 12 min walk
  • Greenbelt Shopping Mall - 16 min walk
  • Glorietta Mall - 19 min walk
  • Bonifacio High Street - 5 min drive
  • Fort Bonifacio - 15 min drive

Getting around

  • Gil Puyat Station - 4 min drive
  • Buendia Station - 18 min walk
  • Manila (MNL-Ninoy Aquino Intl.) - 31 min drive

Restaurants

  • ‪Filling Station Bar And Cafe - ‬2 min walk
  • ‪Dong Won Garden - ‬1 min walk
  • ‪Pasha Turkish Restaurant - ‬1 min walk
  • ‪Army Navy Burger + Burrito - ‬2 min walk
  • ‪Cafe Cubana - ‬1 min walk

About this property

Herald Suites Polaris

Hotel near SM Mall of Asia
Greenbelt Shopping Mall is located near Herald Suites Polaris, which provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Treat yourself to a massage or other spa services. The on-site local and international cuisine café, Aurora Lobby Cafe, offers breakfast, lunch, dinner and light fare. Free in-room WiFi and a business centre are available to all guests.
You'll also enjoy perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
  • Meeting rooms, concierge services and a lift
  • Guest reviews speak highly of the helpful staff
Room features
All 50 individually furnished rooms feature perks such as laptop-friendly workspaces and air conditioning, as well as amenities such as free WiFi and safes.
More amenities include:
  • Bathrooms with deep-soaking baths and bidets
  • 32-inch LED TVs with cable channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10:30 AM for a fee: PHP 305 to 353.80 for adults and PHP 305 to 353.80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aurora Lobby Cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative Antigen COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
No visitors or unregistered guests are allowed in guestrooms.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PHP 305 to 353.80 for adults and PHP 305 to 353.80 for children
  • Airport shuttle fee: PHP 1400 per vehicle (one way)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Herald Suites Polaris Hotel Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel Makati

Frequently asked questions

Is Herald Suites Polaris pet-friendly?

No, pets are not allowed at this property.

How much is parking at Herald Suites Polaris?

Self-parking is free at this property.

What time is check-in at Herald Suites Polaris?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Herald Suites Polaris?

Checkout is at noon. Late checkout is available for a fee.

Does Herald Suites Polaris provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 1400 per vehicle applies.

Where is Herald Suites Polaris located?

Located in Poblacion, this hotel is within 1 mi (2 km) of Century City and Greenbelt Shopping Mall. Fort Bonifacio is 2.4 mi (3.9 km) away. Buendia Station is 18 minutes by foot and Ayala Station is 24 minutes.

Herald Suites Polaris Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 178 out of 295 reviews" "
Rating 8 - Good. 83 out of 295 reviews" "
Rating 6 - Okay. 22 out of 295 reviews" "
Rating 4 - Poor. 6 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irish Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. I am so amazed how professional and friendly all Herald polaris staff. I enjoyed my stay. It's a beautiful hotel for a budget friendly price. Will definitely go back again here.
Stayed 2 nights in May 2024

4/10 Poor

jeff

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Chunsouk

Liked: Cleanliness
Stayed 7 nights in Feb 2024

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tom - McKinney
I will always stay in this hotel when in the area, and have several times over the past couple of years. The service is impeccable and the comfort of the rooms and hotel is wonderful. Especially surprising are the delightful and exquisite architectural and decorative appointments of a type that one would normally only find in a way far more expensive hotel. This is a genuine wonderful value that will not disappoint you in the least.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best accommodation in Manila! I’ll be back :)))
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tom-McKinney
My go to place when I am in there area. Have been here many times with the same great service and comfort always. I will always select this place above all others other general area.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tom-McKinney
Always love this place. My go to place when I am in this area
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are well trained in customer service - each one extending needed assistance to various concerns and requests from guests - they go out of their way to ensure a smooth and convenient stay great job to Micah, Nadine, Cory, Marl, Karen, Jasmine, Zerica, Ralph, Mark, Patrick, Luke and security
Stayed 5 nights in Jan 2024

8/10 Good

Katherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The early check in fee is too much. It’s the same rate with another night. Otherwise it’s okay.

8/10 Good

RAHIM

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and the staff are very helpful and polite. The free breakfast is very stingy even when they say breakfast for two and you are only , WiFi not very strong and struggl to download.
Stayed 4 nights in Jan 2024

8/10 Good

emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is clean, very good service very friendly staff. The breakfast is good. The only critique we have is the shower.When you turn on the shower the water run through the side and down to the bathroom floor.
Stayed 1 night in Jan 2024

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities
excellent in every aspect except for poor internet
Stayed 7 nights in Jan 2024

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To -McKinney
I always enjoy my stay there, and will plan future stays there when I am in the area again
Stayed 4 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Irene

Travelled with family
Lunch options were terrible - sotanghon soup was like water with salt and pepper (no flavor, no effort). Charging extra for XS coffee? terrible.Miscommunication with room pricing: paid extra person but no extra bed in 1st night and i was still charged for it. tv remote, internet was always NOT working! remote battery is cheap - should be ready. BUT, bell person and guards were VERY helpful they should get a raise; thats why I have them all good tip. areas around the hotel looks like a ghetto Makati, so filthy and smelly. interior design of hotel lobby looks great but rooms were not as nice
Stayed 2 nights in Jan 2024

6/10 Okay

Michael, Brooktondale

Liked: Cleanliness, staff & service, property conditions & facilities
The Wi-Fi disconnected every five minutes. It's the worst Wi-Fi I ever had in the Philippines. Each room has it's own Wi-Fi connection and passwords for two devices. Neither one of these would stay connected. My twin bed room was nice. The AC worked fine. The hot water kettle and mini fridge worked. No microwave. Breakfast was good. With four choices to order from.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
$25 a night. Amazing for that price.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher, South Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here several times. Love the room, the service, the ambiance, the breakfast.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023

8/10 Good

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place nice and clean.Staff are polite and accommodating especially in the Restaurant. Breakfast is good with your won choices.I highly recommend the place for transportation, shopping going to Ayala Malls,very convenient location.
Stayed 3 nights in Dec 2023

8/10 Good

Jay

Nice Hotel, WiFi Issues
So firstly, I really like this hotel, very art deco 1930s vibe. Good breakfast included, location is convenient. Main complaint this time was that the WiFi was awful. Hate to whine about stuff like that but in this day and age it’s important and it was totally unacceptable. Had some issues with getting in my room as well but no big deal. Like this hotel, they need to upgrade the WiFi.
Stayed 7 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The food was good and service great. Friendly staff of course. Id go back. Quiet room too!
Stayed 2 nights in Dec 2023

8/10 Good

Michael, Brooktondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Herald Suites is a good hotel. My room was large, mini fridge, hot water kettle with instant coffee packets. The AC worked fine, quiet and kept the room cold. Breakfast was included, from 6-10am, order from menu, fast service. Short walk to all the tourist attractions on and around P. Burgos Street. It's a 20 minute walk to the Buendia MRT Station. Would stay again at this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

FERMIN

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed for 2 nights..Nice place..close to all.I would highly recommend this place.
Stayed 2 nights in Nov 2023