Mandela Trip

The hotel is very expensive for the overall quality. Rooms are tiny without desk or closet. The sewage system is really old and it smells terrible. The wifi is instable. The location is the best, just 5 minutes from the Vatican and 7 minutes to the metro station. Breakfast was good.

Stayed at the hotel for a full week. On arrival our room wasn’t ready, even though a number of messages to request a twin room was sent and acknowledged. The room was so dark, no natural light. I asked to move rooms the reception staff was so rude and did not help to resolve our request. Lights bulbs were not working, three of them. Which didn’t help - no natural light either. It was like staying in a cave. See the pictures. One day our room wasn’t serviced by 6pm. I asked reception to resolve and no apology was given. I was made to feel that I was the problem. Breakfast was good but was never offered coffee. We did have an excellent experience on the rooftop bar. Staff very friendly especially the man with milo the dog. He is a real asset to the hotel. Tapas food was perfect. A massive plus is the location. Very easy walking distance to most of the tourist attractions.

Great location. Breakfast is decent if you go early. Rooms have decent size but have zero closet space. Cleanliness and maintenance of the rooms is very european, so don’t spect much

Pre- arrival: after booking, the hotel provided seamless, efficient and rapid communication with any questions and concerns that I had. In terms of airport pickups, tours, and personal experience. Arrival: we did airport pickup via the hotel and the driver Sandro was wonderful providing clear directions to our meeting point. Hotel appearance was clean, staff approachable and ready to serve . We traveled for a birthday celebration and informed the staff prior. On site they provided us with welcome drinks of choice. (It’s the small things). Rooms: appeared cleaned even smelled clean , however, on further inspection the bathroom was dirty. The bathtub had a long streak of pee stained streaked down the middle for whatever reason. As an housekeeping manager I was very displeased to see that. Front desk was speedy enough to send a houseman to clean it but no sanitizing was done just plain water. Room comfort: room was spacious and bed was comfortable. I prefer my room to be pitch black but did not get that even though there were black out blinders. The smoke detector had a blue hue to it which made sleep a bit difficult along with a flashing light in bed and bathroom. (For people who suffers with seizures can be very concerning). Surroundings: Perfect location of this property it’s within the hustle and bustle of the city but nestled away perfectly and provided quiet. There are a multitude of restaurants done the path. Would recommend.

A very nice hotel only five minutes walk from the Termini train station. The room was clean and refreshed every day and staff friendly and helpful. Breakfast was a little unusual in that you ordered what was essentially a buffet style breakfast. Having said that, it was very good, especially the scrambled eggs. The juice and biscuits they offer in reception were also very welcome. We would have liked to watch a film one evening but it was an old tv so no Netflix and channels available were very limited.