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Reviews of Cinfandel Suites

3 out of 5
Cinfandel Suites
M.L. Quezon Street, Cabancalan, Mandaue, Cebu

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 62 reviews" "
Rating 8 - Good. 21 out of 62 reviews" "
Rating 6 - Okay. 16 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
helpful staff very nice the man cleaning does a lot of hard work good employee
Stayed 2 nights in Dec 2023
Response from Perlie on 23 Feb 2024
Thank you for staying Cinfandel Suites We are glad to hear your response.Hope to see you again :)

8/10 Good

PETER

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 4 nights in Oct 2019

10/10 Excellent

Angeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
Simple
Very simple not for long staying
Stayed 1 night in Jun 2019
Response from mercy on 18 Jun 2019
Good day maam/sir, thank you for staying at cinfandel. God bless

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rates and prompt room or customer service
Stayed 5 nights in May 2019
Response from mercy on 20 May 2019
thank you maam/sir for staying here at cinfandel suites,its our pleasure to give our very best for your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
its was a nice place to stay, the staff was friendly and helpful
Stayed 1 night in Apr 2019
Response from mercy on 20 May 2019
thank you maam/sir for staying here at cinfandel suites co, thank you and God bless

10/10 Excellent

Ellaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 22. All fine and dandy until i was woken up by the neighbour's radio at 6:30 am... Bahhhh
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the best save for the absence of an elevator
Stayed 1 night in Apr 2018
Response from cinfandel staff on 2 May 2018
thank you so much maam for staying here at cinfandel God bless,

8/10 Good

Ani, Mandaue City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
I'd always refer this place to friends and relatives who are visiting Cebu for it's proximity to either the airport or the pier.
Stayed 1 night in Apr 2018
Response from cinfandel staff on 10 Apr 2018
thank you soo much maam for your great comment,were blessed to have a guest like you.

8/10 Good

James, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and is a tour pick-up site
Place is approved to be a pick-up site for tours and the massage therapist downstairs is AMAZING, 350 pesos to have the best deep-tissue massage ive ever had in my life. Bear in mind I had 6 massages done all over Philippines and I get a massage in Canada once a month.
Stayed 3 nights in Jan 2018
Response from cinfandel staff on 3 Feb 2018
Thanks for the good review sir,,,hope to see you again God bless

4/10 Poor

Richard, North Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are better places to stay
First, I requested a pickup at the airport. That never happened. They were not even apologetic about it. Second, I checked into the hotel with no problems, then they took me to the room. The first thing the attendant did was remove one of the towels and one of the pillows. He told me it was another 50 php to have two. Then I asked for the password for the internet. They would not give it to me and instead wanted to type it into my computer for me. That seemed really odd and rude to me. Third, I requested room cleaning for several days, finally managed about the third day to get the room cleaned. Fourth, the toilet broke and had water constantly running in the bathroom, soaked the floor. Asked for it to be fixed. They finally fixed it after 3 days and it immediately broke again. I gave up about that issue. We had to flush the toilet with a bucket of water. Fifth, the hotel has two small dogs that are not very friendly. So they don't like the guests in the lobby of the hotel where they serve food.

6/10 Okay

Christopher

Disliked: Staff & service, room comfort
Suck!
stay was not great, no wifi immediate access

4/10 Poor

hippo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staffs are good, shower is bad.
All staffs are friendly with smile.check was quite smooth. The building itself is well maintained and clean, good impression. The room is small but understandable from its price. It seems their electric outlets have problem, air con had stopped sometimes due to the loose contact. Also no hot shower available even though they have a hot shower device. It seems due to the loose contact too. Water supply is quite poor, I had to take shower with drops from shower head, so uncomfortable.

8/10 Good

Junard

Liked: Room comfort
Satisfied Guest!
The room is quite nice. Also please improve your wifi connection.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel staff are nice and very accommodating with are requests. Food was nice but a little bit too common.

8/10 Good

Shital, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi, far away from everything but great staff
There was no wifi as promised, no 24 hour room service as advertised. Rooms are small but very clean. Turn in key to front desk during the day if you want room service. Nothing is close including a convenience store. Airport is not close, but 25 minutes by cab and about 150php. Good enough for a cheap stay but consider a better location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love this Hotel because of the wonderful staff. They always go above and beyond to please you and make you happy.

10/10 Excellent

AJ, Cebu City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms but you get so much included. Safe
Very nice and friendly hotel with great service and amedities

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place and near to airport
The experience is good regarding the condition of the hotel and it is convenient for us because it is closer to the place of my friend. It is near to the airport but far from the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to schools and in everything
nice staff and affordable rate close to schools you can cumute if tou want to rede a jeepney or tricycle. its in the city of mandaue so your close in everything.

6/10 Okay

Verified traveller

Liked: Staff & service
スタッフは気さくでとても親切でした。ドライヤーが備え付けではなくレンタルで、1日50ペソかかりました。

10/10 Excellent

AJ, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Hotel Great facilities and price
This hotel is a hidden wonder of Cebu that it was very relaxing place and had anything you could possibly need for a room. I highly recommend this hotel/

4/10 Poor

Krystina, Philippines

Disliked: Staff & service, room comfort
Not my favorite
Room was very tiny. Bathroom was small. No bottom sheet on the bed. When we asked for one, they just said, "This is our set-up". Extra blanket is P300/day, although the published rate in their room info states that it is P50/day. Could hear the neighbors walking in the hall and opening and closing their doors. Staff very strict and not flexible to help.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far away from Cebu city center- About a 150 peso cab ride. But service and quality was great.

6/10 Okay

Richard Philip, Bacolod

Liked: Cleanliness, property conditions & facilities, room comfort
Not Really A Suite
The room was a bit cramped for a "suite". There was a counter for washing dishes but no facility for preparing foods. The parking space was also not efficiently designed. You can get your car bumped by other cars as it is quite difficult to maneuver in and out.

8/10 Good

Retiree, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Rooms and especialy bath are very small but clean and comfortable. Don't bring many clothes as no place to hang or drawers to put them.

6/10 Okay

Verified traveller

Average hotel
It was fine, clean.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
new and clean
nice clean hotel , one year old and a good value for your money.. I will stay there again

10/10 Excellent

Wayne B, secaucus nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe ahd secure
decent place to staythe price is reasonable the staff is helpful.the neighborhood is not the best but OK

10/10 Excellent

DAVID, CEBU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Cebu
Great staff, great food, nice room, hot showers, convenient location, away from downtown. Staff was very friendly and cute! Good security.... Would there again.....reasonable price as well!

8/10 Good

Thomas, Berlin, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just booked a standard room at Cinfandel Suites. It´s a newly built hotel, friendly staff, everything is in good condition. Just save your money to stay at this bargain place (we paid about 1100 PHP/18 Euros p. day for two persons) in Mandaue instead of booking a room directly in Cebu City. Costs for transportation to Cebu City about 16 PHP/person by jeepney (or about 150 PHP for a taxi) one way to Cebu City from here. Beakfast is available for 95 PHP/person (less than 2 Euros), but we didn´t try it - so we cannot say if it´s worth the money...

10/10 Excellent

jackdaniels, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Good place to chill

8/10 Good

Sally, USA

Liked: Staff & service
Great staff, average hotel for the price
Good enough for a budget hotel. It just needs better bug control and cleaning. Staff are terrific and location is nice enough.

2/10 Terrible

jenny, texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Is the worse hotel ever...
from the airport we can not find the hotel, located nowhere, no first floor for the ages like my mother that cannot climb upstairs, no elevetor..very FAR from everything,,, if not the workers that very nice i would not stay at all, and we are so tired from the very long trip so we have no choice,,tirreble...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little out of the way, but good value
The hotel was a ways out from the airport, in a not so great neighborhood, but it was clean and pretty quiet. I would recommend it for a one day stop over, as long as your flight is not to early the next morning. Food was ok, staff was helpful, rooms and bathroom were just fine.

8/10 Good

Reign

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We stayed 3 separate nights at Cinfandel Suites as Cebu was our stop-over for the trips to Hong Kong and Bohol. ALL Staff were extra nice, they even serve our requests. It was easy to ask them of the jeepney routes and was very helpful getting us a cab. We arrived very late at night, yet they still accommodated us. If we're going to visit Cebu, we will stay again at Cinfandel. A new hotel with cozy comfy rooms. Love sleeping on their bed under their comfy blankets.. =)

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ちょっと利便性が悪いですがそれを除けばオッケーです
Stayed 16 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from mercy on 12 Jul 2019
good day maam/sir Thank you for staying at cinfandel suites.... See you again God bless

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
3週間滞在ありがとうございました。
Stayed 18 nights in Feb 2019

2/10 Terrible

Pit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
お金盗まれました。
セーフティボックスもなく、鍵も簡易的。 スーツケースに鍵をかけ忘れた私も悪いですが、一万円札を財布から抜かれてました。 気づいたのは帰国してからなので、今更事を荒げるつもりはないですが、非常に残念です。 日本人は止まるべきで非ず。

4/10 Poor

ビデオ, 東京

Disliked: Cleanliness, property conditions & facilities, room comfort
セフティーボックス100ph高すぎる
タクシーが来無いしCebu cityまで行くと金がかかる しCebu cityの方がHotel安い ベッドシーツボロボロ シャワー水出ない

6/10 Okay

JB, Myrskylä

Liked: Cleanliness, staff & service
Hotelli lyhyeen majoitukseen
Yövyin tässä hotellissa, yhden yön koska kohde oli välietappi, olin matkalla pohjois Cebuun. Hieman etäällä mutta samalla pois ydinkeskustan hälinästä.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
絶対オススメしません。
二度と泊まりません! 受付には小型犬が2匹いて、客が入ると吠えます。まずホテル内に動物がいることがありえません。動物好きな人なら少しは我慢できるでしょう。苦手な人には苦痛です。そして部屋は汚いです。シーツや毛布には汚れがあり洗濯したものとは思えませんでした。それも破れたシーツを縫い合わせたものを使用していました。私たちの部屋だけではなく、家族が泊まったもう1部屋も同じでした。シャワールームには使用済みの汚いビーチサンダルが置いてあり不快でした。受け付けに新品をお願いしたところ、ないとのこと。(それを使えとのこと)近くの店にわざわざ買いに行きました。シャワーの水圧は低く、壁には穴だらけです。ドアは隙間があり、翌朝にが蟻がたくさん入ってきました。 Free WiFi ありとうたっていますが、一度も接続できませんでした。そしてパスワードは教え てもらえず直接パソコンに入力されました。それも部屋にずかずかと入ってきてです。別の日に別の人に頼んでも同じ。なぜただ紙に書いてくれないのかと聞いても、「私が(パソコンに)打ちます」と言うだけで全然通じていません。レベルが低すぎます。唯一良かったのは、タクシーを拾う時に警備員がしっかり助けてくれたことです。態度もホテルの人間よりずっと良かったです。 予算を押させてレベルを問わない人にはいいホテルかもしれません。