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Reviews of Holiday Inn Express Hotel & Suites Manchester Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Manchester Airport, an IHG Hotel
1298 S Porter St, Manchester, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 1000 reviews" "
Rating 8 - Good. 362 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

William

I ordered a room with a king bed and was given a room with 2 queen beds which were older and not comfortable.
Stayed 1 night in May 2024
Response from Annie on 21 May 2024
Thank you for staying with us and sharing your feedback, Mr. William. We apologize for any inconvenience you experience during your stay and look forward to the opportunity to better serve you in the future. I will share your comments with our team.

8/10 Good

Dorca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is a reasonable distan to the airport and to the shop. I like that the room was in good condition. I like the staf of the Bali. I like that was my sister and me, And another sister come to visit us and I ask if she could stay whit us and they said yes. For the money that I already paid The cleaning from the room was not so great. The bathroom was good the bedroom was good. The breakfast was ok. I will stay in the hotel at anytime. There have to be more attentive whit the rooms that is all what we see
Stayed 3 nights in Apr 2024
Response from Annie on 6 May 2024
Thank you for your feedback Ms. Dorca. :)We appreciate your business and look forward to your next stay with us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Over all a hood stay
Stayed 1 night in Apr 2024
Response from Annie on 6 May 2024
Dear Sandra, Thank you for staying with us and taking the time to review us. We value your feedback!

10/10 Excellent

casey

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from ANNIE - Front Desk on 19 Apr 2024
Dear Casey, Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ANNIE - Front Desk on 19 Apr 2024
Dear Heather, Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Skye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very nice and welcoming room was clean and floor I was on was very quiet
Stayed 2 nights in Apr 2024
Response from ANNIE - Front Desk on 19 Apr 2024
Dear Skye, Thank you for staying with us! We appreciate your feedback.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ANNIE - Front Desk on 19 Apr 2024
Dear Victoria, Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is always courteous and helpful. It makes our stay so much nicer.
Stayed 2 nights in Mar 2024
Response from Annie on 31 Mar 2024
Dear Barb, Thank you for staying with us!We appreciate your feedback :)

4/10 Poor

sarah

Travelled with partner
Disliked: Cleanliness
While sleeping the front desk called my room at 1am and 3 am. Mind you we were in bed sleeping when woken up to the front desk saying the people below us said we are stomping around our room. Mind you we both have been asleep in bed since 11pm. Then again at check out the front desk again. Tried saying we were stomping and loud. Til we showed the front desk our sleep app on our phone/watch that showed we were in fact asleep when getting accused of something we didnt do. Ill never rent a room here ever again. I got a suite for a reason to treat my significant other. An it was a nightmare.
Stayed 1 night in Mar 2024
Response from Annie on 31 Mar 2024
Dear Sarah, We deeply apologize for any incovenience caused during your stay. We take your feedback seriously and will address your comments with our team. We hope for the opportunity to serve you better in the future.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient access right off the highway. Staff was not very welcoming.
Stayed 1 night in Mar 2024
Response from Annie on 31 Mar 2024
Dear Margaret, We apologize for any incovenience caused during your stay. We take your feedback seriously and will address your comments with our team. We hope for the opportunity to serve you better in the future.

8/10 Good

Darren, Chateauguay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was clean and convenient for our needs
Stayed 1 night in Mar 2024
Response from Annie on 31 Mar 2024
Dear Darren, Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Annie on 31 Mar 2024
Dear David, Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for everything you need.
Stayed 1 night in Mar 2024
Response from Annie on 10 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,ANNIE T.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great !
Stayed 1 night in Mar 2024
Response from HI EXPRESS MANCHESTER NH on 3 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Megan

Stayed 1 night in Feb 2024
Response from Annie on 31 Mar 2024
Dear Megan, Thank you for staying with us! We appreciate your feedback.

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Holiday Inn Express NH on 21 Feb 2024
Dear Karen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is usually our go to place to stay when we are in Manchester. Our rooms was ready prior to the check in time which was great. We were on the end off the hallway near near the stairs which is usually a quiet place. However there was a large group of young hockey players continued to run up and down the hallway slamming the door to the stairs after 10 pm. This did not cease until my wife physically had to go downstairs and speak to the desk attendant after she had already called and spoke to the desk attendant an hour prior. Once the running and door slamming stopped it was a good stay.
Stayed 1 night in Feb 2024
Response from Annie on 19 Feb 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the large group of Hockey payers this weekend. We value your comments and welcome the opportunity to serve you again. Sincerely,ANNIEFront Desk Team

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For it being my first time at a Holiday inn I had a wonderful experience
Stayed 1 night in Feb 2024
Response from Annie T. on 11 Feb 2024
Dear Ms. Felicia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your first time staying with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,ANNIE T.Front Desk Clerk

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from IHG MANCHESTER NH on 30 Jan 2024
Dear Chris,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, staff was so kind and helpful, and our room with a king bed, fireplace, jacuzzi in the room, and our own little apartment essentially was incredible!! We had an amazing stay here. Very relaxing.
Stayed 2 nights in Jan 2024
Response from IHG Manchester NH on 29 Jan 2024
Dear Christine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Dana P

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Manchester NH on 24 Jan 2024
Dear Dana,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean.
I'm very picky about cleanliness and notice details (ceiling dustwebs, for example) that most people miss. Glad to report that this hotel was exemplary!
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on 14 Jan 2024
Dear Richard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. The rooms need updating, feeling a little worn.
Stayed 1 night in Jan 2024
Response from Holiday Ijnn Express on 13 Jan 2024
Dear Sandra,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we are upgrading our Hotel by end of next year. We hope you will visit us again.

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful. Needed a couple of things and was accommodated quickly. Room was excellent and very clean. Absolutely would stay here again..
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 13 Jan 2024
Dear Linda,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Holiday Inn Express on 13 Jan 2024
Dear Katherine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Jen

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Front Desk on 1 Jan 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I had a lovely time. Thank you
Stayed 1 night in Dec 2023
Response from IHG Express on 29 Dec 2023
Dear Cynthia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,HarryFront Desk

6/10 Okay

manuel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
rooms had a smell and were out dated for cost
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Front Desk on 1 Jan 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Yvette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was late checking in. Did not notice the outside of the building. However, upon entering my room I found a dirty sock on the floor. When I went to open the refrigerator there was a bug (alive)! The floor had not been vacuumed. The bed was comfortable. Slept well. The shower could have been cleaner but was sufficient. Appreciated the coffee maker, soap, shower gel and moisturizer.
Stayed 1 night in Dec 2023
Response from Harry on 12 Dec 2023
Dear Ms. Yvette,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Also, going forward please do inform us any issues with the room at the front desk so that we can fix the issue or move you to a different room.We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,HarryFront Desk

6/10 Okay

Martha

Stayed 3 nights in Dec 2023
Response from Harry on 12 Dec 2023
Dear Ms. Martha,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Also, going forward please do inform us any issues with the room at the front desk so that we can fix the issue or move you to a different room.We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,HarryFront Desk

10/10 Excellent

Verified traveller

Travelled with group
Great service
The gentleman working on the afternoon and evening of Saturday, November 18th, was absolutely terrific. He promptly accommodated myself and family upon arrival and was extremely polite, each and every time we spoke. He addressed me as Mr. each conversation we had and was a pleasure to meet. Great great job.
Stayed 1 night in Nov 2023
Response from Harry on 20 Nov 2023
Dear Guest,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Harryfront Desk

8/10 Good

Carlos

Travelled with family
Ok but rooms a bit outdated. Friendly staff
Stayed 1 night in Nov 2023
Response from Harry on 20 Nov 2023
Dear Carlos,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,HarryFront Desk

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Harry on 20 Nov 2023
Dear Roberrt,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,HarryFront Desk

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Harry on 19 Nov 2023
Dear Ms. Turner,"Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,HarryFront Desk

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from HOLIDAY INN EXPRESS MANCHESTER AIRPORT on 30 Oct 2023
Thank you for the review and the feedback. Please do let us know how we can improve our service to serve you better

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good for a one night stay In a quiet location off the highway
Stayed 1 night in Oct 2023
Response from FRONT DESK HOLIDAY INN EXPRESS on 26 Oct 2023
Thank you so much for your review and your feedback.

10/10 Excellent

Diana

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
The breakfast was really good
Stayed 2 nights in Oct 2023
Response from Annie - Front Desk Team on 23 Oct 2023
Dear Diana, We are happy to learn you enjoyed our breakfast. Thank You for staying with us and sharing your feedback!

8/10 Good

Jasbir

Stayed 1 night in Oct 2023
Response from Front Desk on 8 Nov 2023
Thnak you for staying with us, we appreciated for your feedback.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Annie - Front Desk Team on 23 Oct 2023
Dear Amanda, Thank You for staying with us and sharing your feedback. We greatly appreciate it!

10/10 Excellent

Arlene

Stayed 1 night in Oct 2023
Response from Front Desk on 8 Nov 2023
Thank you for staying with us, we appreciated for your feedback.

8/10 Good

Kiersten

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from IHG MANCHESTER AIRPORT on 20 Sept 2023
We are glad you enjoyed your stay with us. Thank you for sharing your feedback, we sincerely appreciate it

10/10 Excellent

Balkrishna

Liked: Cleanliness, staff & service, property conditions & facilities
Over experience was nice.
Stayed 1 night in Sep 2023
Response from Annie, Front Desk Team on 12 Sept 2023
Hello, Balkarishna! We are glad you enjoyed your stay with us. Thank you for sharing your feedback, we sincerely appreciate it.

10/10 Excellent

Rana

Stayed 1 night in Sep 2023
Response from -Annie on 2 Oct 2023
Thank you for staying with us Ms. Rana. We greatly appreciate your feedback!

4/10 Poor

Imad

Travelled with family
Liked: Cleanliness
The bed was broken with terrible noise and the matress was unconfortable.
Stayed 1 night in Sep 2023
Response from Front Desk on 6 Sept 2023
Thank you for staying with us, we appreciated for your feedback.

8/10 Good

Jeom Sook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 6 Sept 2023
Thank you for staying with us, we appreciated for your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Desk on 6 Sept 2023
Thank you for staying with us, we appreciated for your feedback.

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Desk on 6 Sept 2023
Thank you for staying with us, we appreciated for your feedback.

10/10 Excellent

Carlton, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 6 Sept 2023
Thank you for staying with us, we appreciated for your feedback.

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from Front Desk on 6 Sept 2023
Thank you for staying with us, we appreciated for your feedback.

4/10 Poor

Laurel

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not a great experience overall
The room was unfortunately not that clean and the woman at the front desk was apathetic and unhelpful. The pullout couch mattress and spare pillow were stained to where it was uncomfortable/gross to sleep on and we were told they didn't have mattress covers (and would not switch us to another room, even after showing the mattress pictures to her). We ultimately covered it with many sheets and blankets. There were cheetos crumbs on the floor. The other beds were reasonably comfortable. The pool was clean but cold. Breakfast was OK. I would not stay here again.
Stayed 2 nights in Aug 2023
Response from Front Desk on 11 Aug 2023
Thank you for staying with us, we apologize for the inconvenience.