Snow and ski sports

Reviews of Aspen At Manchester

2.5 out of 5
Aspen At Manchester
5669 Main Street, Manchester Center, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 233 out of 433 reviews" "
Rating 8 - Good. 131 out of 433 reviews" "
Rating 6 - Okay. 38 out of 433 reviews" "
Rating 4 - Poor. 20 out of 433 reviews" "
Rating 2 - Terrible. 11 out of 433 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Michele

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Shane on 29 Apr 2024
Good Afternoon,We are sorry to hear you did not fully enjoy your stay with us, please feel free to reach out to us so we can correct what went wrong for the future!

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Shane on 29 Apr 2024
Good Afternoon,We are pleased to see you enjoyed your stay and hope to see you back again in the future!

8/10 Good

Rich

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No staff present at check in, Wi-Fi password unavailable. Otherwise I enjoy staying at this property
Stayed 1 night in Apr 2024
Response from Shane on 29 Apr 2024
Good Afternoon,We are happy to hear you enjoyed your stay! We hope to have you back in the future and have fixed our WiFi password as well

10/10 Excellent

Marina

Stayed 2 nights in Jan 2024
Response from Shane on 29 Apr 2024
Good Afternoon,We are happy to see you enjoyed your stay with us and hope to see you again in the future!

6/10 Okay

Janie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Shane on 29 Apr 2024
Good Afternoon,We are sorry to hear you did not fully enjoy your stay, please feel free to reach out to us anytime so we can be sure to correct that for the future!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shane on 26 Feb 2024
Good Morning Amy,We are pleased to hear you enjoyed your stay! We hope to see you back again in the future!

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shane on 25 Feb 2024
Good Afternoon Bethany, We are happy to hear you enjoyed your stay! We hope to see you again in the future!

8/10 Good

Cherish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Shane on 22 Feb 2024
Good Morning Cherish,We are pleased to hear you enjoyed your stay with us and we hope to see you again in the future!

4/10 Poor

Cheuk Wai

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shane on 22 Feb 2024
Good Morning Cheuk,We are sorry to hear you didn’t not fully enjoy your stay with us. Please feel free to reach out to with what you were dissatisfied with and we will ensure it doesn’t happen again in the future!

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
It's has a spa! And they constantly follow up with you on txt and email so you always feel taken cared of
Stayed 4 nights in Feb 2024
Response from Shane on 21 Feb 2024
Good Morning Marie,We are happy to hear you enjoyed your stay with us! We hope to see you again in the future!

6/10 Okay

Brian

Stayed 1 night in Feb 2024
Response from Shane on 21 Feb 2024
Good Morning Brian,Thank you for staying with us and we hope you enjoyed your time!

10/10 Excellent

MaryAnn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, cozy hotel and convenient to shopping, dining, Stratton & Bromley. Altho we did not see any management, I received text messages asking how our stay was. Only issue ~ walls are very thin ~ our neighbors were not very quiet ~ and we could hear their entire conversations. Overall, we had a very comfortable stay and would definitely recommend it.
Stayed 2 nights in Feb 2024
Response from Shane on 19 Feb 2024
Good evening,We are pleased to hear you enjoyed your stay with us! Our upcoming renovations will address any noise concerns in the near future and we hope to see you back!

10/10 Excellent

Marzena

Stayed 1 night in Feb 2024
Response from Shane on 29 Apr 2024
Good Afternoon,We are happy to see you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

heeyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little cute place, found like a gem. Vintage look’s furnitures but very well maintained and clean. Feels like staying in a cozy room at a grandma’s house.
Stayed 1 night in Feb 2024
Response from Shane on 17 Feb 2024
We are pleased to hear you enjoyed your stay with us! We look forward to continuing to exceed expectations and hope to see you again in the future!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was conveniently located. Nice parking spaces. Pretty view of mountains. Property was quiet and room was comfortable and clean. Mostly staff wasn’t available and for most things it was self serve. I tried to get ice once, 1 machine was out of service and the other “whirled” but didn’t dispense any ice. Overall we were pleased with our stay.
Stayed 3 nights in Feb 2024
Response from Shane on 6 Feb 2024
Good Afternoon,We are pleased to hear you enjoyed your stay! We apologize for the ice machines being down, repairs are en route and they should be up and running again in no time!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ample outdoor space was great. Breakfast options could have been better.
Stayed 2 nights in Feb 2024
Response from Shane on 6 Feb 2024
Good Afternoon,We are pleased to hear you enjoyed your stay with us! We are actively working on broadening our current breakfast selection to accommodate a wider range of options!

8/10 Good

thomas e

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
how about wifi ?
Stayed 1 night in Feb 2024
Response from Shane on 6 Feb 2024
Good Afternoon!We are pleased to hear you enjoyed your stay with us, and apologize for the issues with the WiFi, we have since corrected the issue!

10/10 Excellent

Xian

Liked: Cleanliness, staff & service, property conditions & facilities
this motel is very quiet and the price is very good. Good option for 1 day stay.
Stayed 1 night in Feb 2024
Response from Shane on 5 Feb 2024
Good Morning,We are pleased to hear you enjoyed your stay with us! Thank you for taking the time to leave a review and we hope to see you again!

10/10 Excellent

Aric

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very comfortable and clean stay. good location and would Recommend. plan on going back..
Stayed 2 nights in Jan 2024
Response from Shane on 5 Feb 2024
Good Morning,We are pleased to hear you enjoyed your stay with us! Thank you for taking the time to leave a review and we hope to see you again!

6/10 Okay

Doug

Didnt like your $15 fee and dont intend on using your service again
Stayed 2 nights in Jan 2024
Response from Shane on 2 Feb 2024
Good Morning Doug,We are sorry to hear you didn't enjoy your stay, with our upcoming renovations we will be rolling out many more amenities on and around property that will add to our existing amenities, the amenity fee you are citing ensures we are able to upkeep these so guests may continue enjoying them.

4/10 Poor

John

Room smelled like chlorine. No wi-fi. Very welcoming staff via text.
Stayed 1 night in Jan 2024
Response from Shane on 31 Jan 2024
Good Morning John,We apologize for the odor you experienced as well as our wifi connection issues. We are in the process of implementing fiber optic into our property to cut down on outages, and are also looking into more odor free cleaning supplies for our room attendants to use!

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Nice and fairly priced.
Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

8/10 Good

Alexander

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

8/10 Good

patrick

Nice and quiet with parking outside my room.
Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Had a great weekend ski trip with the family. The Aspen is located on a beautiful property and is so close to the town of Manchester and about 30 min from skiing at Stratton Mountain. We got a really great rate for our stay and couldn’t be happier. The rooms are a bit out of date but this place has so much charm! It fit our needs just right.
Stayed 2 nights in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

4/10 Poor

Dzmitry

Travelled with family, Travelled with group
Disliked: Staff & service
Very basic and poorly ran hotel
We picked up our envelope at the front dest just to find out that we had no power in our room. For two hours we were trying to reach someone to solve the issue, as there were no staff personnel anywhere, then a girl reached to us and together we were looking for an electrical panel across the complex. Fixed the problem, but expect ecerything in working order when i check in the room. Breakfast is mediocre, actually, kne of the worst we had in many places we stayed. Once again, no staff anywhere, self serve breakfast and when something runs out, its done, noone is filling un the baskets or coffee mugs. Lobby with fireplace was closed around 7p.m and we found few local guys, who dont work or stay at the hotel, just watching the game and drinking bourbon, locking the lobby for personal entertainment. Overall, poor management and lacking organization for the price they are charging per room i was expecting much more.
Stayed 2 nights in Jan 2024
Response from Shane on 2 Feb 2024
Good Morning Dzmitry,As the new General Manager on property I am deeply concerned about the experience you had, as it in no way reflects the standards in which we aim for at Aspen, please feel free to reach out if you'd like and I'd love to see what we could do to correct this.

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

4/10 Poor

Cambry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to have been on of the worst stays I’ve ever had. I come in after a long day of riding to the shower being clogged, hairdryer not working (they never fixed this), refrigerator not working (they never fixed this either), only one coffee cup (I put down two people for the room), no tissues, missing smoke detector, and the room was very dirty with mold in the bathroom and stains on all the curtains. I stayed two nights for $281, this was very expensive for what I got, and they only gave me $50 back. This was one of those creepy old motels you see in the movies where it looks like you’re going to die. I traveled solo and the curtains did not even close all the way and I felt like people can look in very easily. Also the breakfast food was always out by the time I got there (830am, which is still early). Overall- will not stay here again.
Stayed 2 nights in Dec 2023
Response from Shane on 2 Feb 2024
Good Morning Cambry,As the new General Manager on site I would like to apologize for the truly unacceptable conditions you encountered during your stay here with us, as it does not reflect the standards we aim for at the Aspen, please feel free to reach out as I would like to see what we can do to correct this situation.

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep Easy Here
Very nice place; convenient and affordable. Check in and out was easy and for breakfast they had some bagels, cream cheese, OJ and fat free yogurt. Nice people work there as well. The room was super warm and heated at my arrival and had everything I needed.
Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall pleasant experience. Stopover on our way to go skiing for the day. Bed was a little on the soft side, few spots where the wallpaper was starting to peel and a little bit of mold starting to grow in the bathroom due to humidity. Room was clean, older styling. Heat was cranked up when we arrived and never really cooled off once turned down. Shower head was nice, but too large for the size of the shower in my opinion.
Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Karen, Glens Falls

Travelled with family
Liked: Amenities
Great location- large room
Stayed 2 nights in Jan 2024
Response from Karen on 17 Jan 2024
Thank you for your review Karen! We're happy to hear that you enjoyed our spacious hotel rooms and stay. Thanks again, and we hope to see you next time you come to the area!

10/10 Excellent

shawna

Stayed 1 night in Jan 2024
Response from Shane on 5 Feb 2024
Good Morning,We are pleased to hear you enjoyed your stay with us! Thank you for taking the time to leave a review and we hope to see you again!

10/10 Excellent

JAIRO

Liked: Cleanliness, staff & service, property conditions & facilities
First thing ever trying a place like it. Kind of cool 😎
Stayed 1 night in Jan 2024
Response from Meaghan on 17 Jan 2024
Thank you for your review Jairo! We're happy to hear that you enjoyed our hotel and got to be your first experience with a cozy New England hotel. We hope to see you again next time!

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Katie

Stayed 1 night in Jan 2024
Response from Meaghan on 17 Jan 2024
Thank you for your review Katie! We hope that you will keep us in mind for the next time you are looking to visit Manchester again!

10/10 Excellent

Rongcong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Shane on 2 Feb 2024
Thank you! We are happy you enjoyed your stay and hope to see you again in the future!

4/10 Poor

Erik

Stayed 1 night in Dec 2023
Response from Shane on 2 Feb 2024
We are sorry to hear you did not fully enjoy your stay with us, please feel free to reach out with more information so we can make the proper corrections moving forward!

8/10 Good

Yingyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's all good. the floor is making some noise when people next door walks around
Stayed 2 nights in Dec 2023
Response from Meaghan on 3 Jan 2024
Thank you for your review Yingyi! We're happy to hear that you had a pleasant stay, and thank you for your feedback. We will be working on property-wide renovations in 2024 that will provide better stays for our guests, so we hope that we will see you again when we are done!

8/10 Good

john

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Meaghan on 3 Jan 2024
Thank you for your review John! We hope that you have a wonderful start to the New Year and that we will see you the next time you come to Manchester VT!

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Shane on 8 Feb 2024
Good Morning,We are pleased to hear you enjoyed your stay with us! Safe travels and we hope to see you again in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Christmas in Manchester
Great location, easy to get to all the shopping and dining areas in Manchester. Awesome service as well, I asked for a hair dryer and it was delivered to me within 10 minutes! Good brand of shower gel, lotion, shampoo, conditioner, and soap. With that said, the bed is way too soft and the walls are soooooooooooo thin. We could hear everything from outside to what our neighbors next door were doing and saying. They partied until 10:30pm, smoked weed (which we were able to smell strongly), and thankfully passed out shortly after so we could finally have some peace. I would recommend this place if it's a short 1-2 night stay, but for longer stays, look somewhere else.
Stayed 2 nights in Dec 2023
Response from Abby on 3 Jan 2024
Hello! Thank you for taking the time to share your experience so we can better learn how to serve our guests. The Aspen property was purchased by Weekender Hotels this past summer and we are eagerly awaiting property wide renovations. We hope you give us another try in the future when we will have exciting updates, brand new beds, etc. As always, do not hesitate to call the office for any disturbances or issues and we will tend to them as soon as possible. We want you to be able to fully enjoy your stay here in Manchester, and especially throughout the Aspen property.

4/10 Poor

Paul

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Text office for bath towels to match number of guests. No reply Beds were uncomfortable and noisy yes noisy Location is good short walk to the main drag No sign of life at the office But check in was easy
Stayed 1 night in Dec 2023
Response from Meaghan on 3 Jan 2024
Hi Paul thank you so much for taking the time to share your experience with us! We're happy to hear you had an easy time checking in, but are sorry to hear that you were not able to reach us via text. Since we do not have a 24hr front desk we leave extra towels and amenities for guests on the bench in the entryway where you picked up your key just in case guests need more than what is in the room. For the future we highly recommend giving us a call if we don't respond, as we monitor the calls 24hrs. Please know that Aspen Hotel was purchased by Weekender Hotels this past summer and we are patiently awaiting property wide renovations that will make your next stay more comfortable and enjoyable. We hope you will consider giving us a second chance in the future!

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Meaghan on 23 Dec 2023
Thank you for your review Alexander! We are happy to hear you had a good visit, and hope you keep us in mind next time you come to Manchester!

10/10 Excellent

Noah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, great place to go to on the cheap and best bang for buck
Stayed 2 nights in Dec 2023
Response from Meaghan on 23 Dec 2023
Thank you so much for your review Noah! We're happy to hear that our staff was able to greet you during your visit, and that you had a good rest of your stay. Thanks again, and we hope to see you next time!

8/10 Good

Peter

Liked: Cleanliness
Reminded me of the 50's - 60's motels. Good place to stay, even if just overnight.
Stayed 1 night in Dec 2023
Response from Meaghan on 23 Dec 2023
Hi Peter, thank you for your review! We are happy to hear you had a good visit to our hotel, and hope you keep us in mind the next time you are in the area!

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meaghan on 23 Dec 2023
Thank you for your review Jean! We hope you keep us in mind the next time you visit Manchester!

6/10 Okay

Eric

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel had charm. The room was mostly clean but i wound up with a queen and twin bed, fairly certain 2 queens were booked. There was black mold in the bathroom.
Stayed 1 night in Dec 2023
Response from Meaghan on 23 Dec 2023
Hi Eric, thank you for sharing your review with us! We appreciate hearing your feedback, and will ensure our staff is more thorough with their cleaning.As for the room type, I took a look at your reservation and it does look that you booked our Stowe Double instead of the 2 Queen Manchester. For any future stays, we can definitely accommodate you if the room with two queens is available, just give us a call and we'll be happy to help!Thanks again, and we hope to see you next time!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Is anybody home?
The Aspen seems to be having a staffing problem. They put out a sad little pile of extra toiletries on a bench and then pretty much abandoned their hotel for the weekend. Call backs were ignored or next day. Posted office hours are not honored. I’ve stayed before and had a much better experience. The beds were also so creaky that we were waking each up all night with any movement. The rest of the property looks nice. Just needs to be managed.
Stayed 2 nights in Dec 2023
Response from Meaghan on 23 Dec 2023
Hi, thank you for your feedback! We are sorry to hear that your stay was not as enjoyable as it was in the past, and appreciate you sharing your experience with us. We are working on ensuring a better staffing schedule and accurate signage as we shift into the winter months and beyond, and hope that the next time you are in the area you consider giving us another visit!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessie Stephens on 6 Dec 2023
We are so happy to hear you enjoyed your stay with us! Thank you for taking the time to leave a review! We look forward to seeing you again during your next visit!