Seasonal outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Ona Garden Lago

3 out of 5
Ona Garden Lago
C/ Amsterdam No 3, Urb. Lago Menor, Alcúdia, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 282 reviews" "
Rating 8 - Good. 116 out of 282 reviews" "
Rating 6 - Okay. 29 out of 282 reviews" "
Rating 4 - Poor. 11 out of 282 reviews" "
Rating 2 - Terrible. 3 out of 282 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jayne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone on reception were very friendly and helpful,Hotel room was clean had everything you would need for self-catering,Bottle of water was put in the room which was great as we arrived early hrs of the morning.
Stayed 4 nights in Apr 2024
Response from Ona Garden Lago on 7 May 2024
Hi there Jayne! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that our reception team hit the mark with their friendliness and helpfulness! We're all about making sure our guests feel welcome. And I'm delighted to know you found the room clean and ready for your self-catering needs – our kitchenettes are indeed fully equipped, just as we like to promise. That bottle of water must have been a lifesaver after your journey; we understand how refreshing it can be to have a drink ready upon arrival.We all hope to see you again on your next visit.Take care,Ona Garden Lago

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and accommodating. The apartments have everything you need.
Stayed 10 nights in Apr 2024
Response from Ona Garden Lago on 26 Apr 2024
Hi there Maria! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that our apartments hit the mark for you and that you found everything you needed right at your fingertips. Our team strives to provide a comfortable and well-equipped stay, and it sounds like we managed to do just that. Plus, with a fully equipped kitchen and a convenient location just a stroll away from Port d'Alcúdia Beach, it's our little recipe for a memorable stay. We're also thrilled to know that the cleanliness of our rooms and the overall condition of the hotel were up to your standards. It's something we're very proud of!We all hope to see you again on your next visit.Take care,Ona Garden Lago

10/10 Excellent

Marek

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Ona Garden Lago on 4 May 2023
Hi Marek,Thanks for this rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Ona Garden Lago

2/10 Terrible

Kris

Travelled with family
Thieving cleaner
Everything was going fine to start with until the cleaner decided she would steal my wife’s iphone. We realised it was missing and only due to quick thinking and the find my iPhone app that we were able to start chasing her halfway through Alcudia in the car and scared her enough that once she knew we were chasing her, she ended up returning it to the hotel reception to try and cover up the theft. We spoke to management but to be totally honest he couldn’t care less and kept making excuses for her, then said she would be layed off, but she was still working at the hotel on the day we checked out. Such a shame and I’d never be returning to this hotel.
Stayed 7 nights in Aug 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
Hi Kris.Thank you for your review. We are sorry for what happened during your stay with us.The mobile phone had been left on the railing in front of the hotel. What the maid told us was that she accidentally took it thinking it was hers. When she realized the situation, the girl returned to the hotel to return the phone, and because of what happened, she did not work with us again.We hope you understand that this error was not ours, and that we are working to prevent this problem from happening again.Again, we apologize and hope you will give us a second chance in the future.

8/10 Good

Neil

Travelled with family
Liked: Room comfort
Stayed 8 nights in Aug 2022
Response from Garden Lago on 14 Sept 2022
Dear Neil,Thank you for your time and for sharing your opinion with us. We are more than happy that you had a pleasant experience. Our team strives daily to meet all the needs of our customers! We work very hard to offer our guests high standards of service, and we are delighted to know that you had a great experience with us. Rest assured that your compliments have been extended to our team members.Cheers,Ona Garden LagoGuest Experience Ona Hotels

8/10 Good

Stephen

Liked: Cleanliness, room comfort
The staff were friendly & helpful. The rooms had everything you needed, as you would have at home. The beds were very comfy & linen was
Stayed 7 nights in Jun 2022
Response from Guest Experience Ona Hotels on 17 Aug 2022
Thank you for your time and for sharing your opinion with us. We are delighted that you had a good experience. Our team strives daily to meet all the needs of our customers and we are happy to see that your stay has been satisfactory, it is our greatest reward! We are sure that all your suggestions will help other customers to enjoy their stay in our hotel even more. We hope to welcome you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Not bad off season
Older property not in a particularly nice area. The apartment was spacious. Had 2 bedrooms and ac in all rooms. The kitchen was functional w/ a large oven and fridge. Lovely balcony. We really lucked out because the hotel was preparing to shut down for the winter and we got a fantastic rate. The beach was a 10 minute drive. A supermarket is within walking distance.
Stayed 3 nights in Sep 2021

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
Overall Good Accommodation
This property has everything you could want. Having a washing machine was a big plus with having a small child. It’s the first accommodation I’ve stayed at that had a full oven, stove and dishwasher! The only thing it missed was a toaster. Would also benefit from more regular cleaning as we arrived on the Saturday and the cleaner didn’t come until the Thursday. We didn’t mind cleaning ourselves and taking our rubbish to the bins as we were on the ground floor but might be a hassle for someone on a higher floor.
Stayed 15 nights in Sep 2021

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As always our time at the Garden Lago was perfect. All of the hotel staff were exceptional as usual and couldn't do enough for us. Our thanks especially go to Pau, Alvaro and Sergio who made our time there the best it could be. We are every grateful
Stayed 8 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room square feet was the largest I have came across so roomy we had 3 toilets and 2 balcony’s . Well equipped with everything
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Pleasant stay
The apartments are big, and have everything you could possibly need! The terrace was our favourite place to be in the evenings and mornings. The hotel also has a great location for further exploration of that part of the island. Would love to come back one day.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect 2 bed apartment. Lovely staff, friendly and helpful. Pool area lovely. We look forward to returning
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location as its a beautiful part of the island and the lake makes for a fantastic outlook from the balcony
Stayed 15 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on the outskirts of town but still only 10 min walk to centre
Stayed 7 nights in Sep 2019

8/10 Good

Matt E.

Liked: Cleanliness
Lovely place to stay
Situated in a quiet part of the resort well away from the hustle and bustle. Only 10min walk to beach. Interesting pool, nice bar / restaurant, friendly staff and spacious rooms that are well equipped. All the rooms face the lake, there is a supermarket close by. There isa council bin depot and fire station behind the hotel but neither caused any noise or smell or disruption to our holiday. Plenty of on street parking around the hotel if you need it.
Stayed 13 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In fact it is an okay “ appartment” hotel with good price per value. Appertment was big enough for a family with two teenagers. Well equiped kitchen , washing machine, etc. Breakfast (we ordered) was good and the person who served us was friendly. What was not really good: distance from the beatch is far to walk there (3-4 km) This is among the last buildings. Sorrounding is not nice, but not annoying. All in all we enjoyed the stay we went to the beach by car.
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely apartment hotel with a great pool and a Restuarant. It overlooked the pool, the hills and was next to a man made lake with a wake-board business. It had good wifi and air conditioning. I booked an apartment for 4 people. It had 2 bedrooms bathroom and a large sitting dining area with an alcove kitchen and a balcony. The weather was beautiful with a breez. The beach was a 20min walk away.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really family friendly, quiet, staff very helpful, accommodation spacious, pool area lovely. Would definitely recommend for those wanting a quieter and relaxing break. Lovely setting overlooking a lake, hotel restaurant was good. Only about 15-20 minutes walk to the beach and more lively areas of Alcúdia.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. No negatives as everything from start to finish was excellent
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Fantastic spacious apartments. Excellent WiFi and air con. Great pool and generally good service. Cons: night check in guy could have been more helpful to say the least.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value and would return. Friendly staff, spacious accommodation, pool area good, supermarket very nearby and beach in 20 mins walking distance. Lake by the hotel was nice for a stroll and watching the wakeboarding.
Stayed 7 nights in Jul 2019

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Alcudia
The staff were very helpful. The apartment was spacious and comfortable. We would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location quite apartment spacious. Friendly receptionist
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel, location and the staff s excellent and cannot be faulted. I have stayed there a few times now and will continue to do so
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 28 nights in Sep 2018

8/10 Good

Tezza, GATESHEAD

Liked: Cleanliness, property conditions & facilities, room comfort
Holiday Majorca
Reception staff were friendly enough. Only issue, was that they originally put us in the wrong room. Even through we were only in the room for 30 minutes and we had unpacked. The staff acted quick and apologised and give us a bottle of wine, for the inconvenience. The room was itself was large, with two bedrooms and bathrooms. The beds and pillows were very comfy. Front door were solid and secure and shower hot. In the kitchen was a dishwasher and there was also a washing machine in the utility room we had. The pool area had there own life guard for the pool and a small pool area, for children. There was also small hot tub. Opposite the hotel area, is a fire station and refuse area. They didn't bother us at all, during our stay. Nearby is a supermarket. The place is only 15minutes walk to the main bars and restaurant area. I would come back again.
Stayed 7 nights in Sep 2018

8/10 Good

Rebecca, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment with great view!
Stayed in a top floor apartment with beautiful views & a rooftop balcony. Very spacious and comfortable apartment with everything we needed for our stay. Nice and quiet area, always room around the pool for Sunbeds and only 20min walk to the beach or €5 taxi to the port. Shower available & luggage storage for after check out as we were not leaving until later in the afternoon.
Stayed 5 nights in Aug 2018

8/10 Good

Atrie, Lonfon

Liked: Cleanliness, property conditions & facilities, room comfort
Very good place & friendly place for a family.
It was for the first time to this appt hotel and found is at a walking distance to the beach. The only problem we noticed is closing the swimming pool at 7PM is too early. Room cleaning is not on daily basis. The environment with children is sound and safe.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base, pool very well organised, very helpful staff
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
More entertainment needed
Good holiday , clean hotel Man in restaurant was lovely, sorry can’t remember his name . Pool attendant was so hard working keeping area clean and so on . However we think more adult - family entertainment was definitely needed and we feel we wouldn’t of had to search for entertainment else where EVERY evening.
Stayed 7 nights in Jul 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little apartments
Was lucky enough to get the sixth floor with beautiful views from the two bedroom apartment. All the staff were very helpful and I don't know how they keep it up having seen a few obnoxious people they had to deal with. Would happily go back. About 15 min walk to beach and also the main strip. 35 Min walk to the old town.
Stayed 10 nights in Jul 2018

6/10 Okay

Frank

Large spacious room
Stayed 7 nights in Jun 2018

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fai

Liked: Staff & service, room comfort

4/10 Poor

Lee, London

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing from start to finish
4th visit to hotel. Since brand change to Ona, hotel has gone down hill big time. Only one member staff at reception, which isn't great when people checking in. Room's always spacious (2 bed & sofa bed 6 birth). Major issue we had was on Tuesday 31st, it was trick or treat and around 7 rooms had been rented for the night, by teenagers/early 20's who were partying with loud music & alcohol all night, something we were not prepared for!!, or the other holiday makers staying here. We complained to reception, but was told its what we do in Spain this time of year. Sadly our last visit
Stayed 7 nights in Oct 2017

6/10 Okay

Adi, Accrington.

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great looking hotel.
Arrived late on the Saturday night and 1st thing I saw was a notice saying the pool was now shut for the season. Massively disappointing as it was one of the main reasons I booked the hotel with 3 young dolphins err kids in the family. Was advised that we could use their sister hotel's pool - however that was a 10 minute car drive with no hire car. Room was excellent, hotel very good and clean BUT no pool. After 2 nights we got a full move to the sister hotel which was ok - the pool was open, however not as good facilities and location out of main tourist areas.
Stayed 7 nights in Oct 2017

8/10 Good

ALESHA, england

Liked: Staff & service, room comfort
Great hotel room would defiantly stay again
I have stayed on this hotel a long time ago when it was run by diamond and I have to say they have defiantly kept up the standard of the room since then. We were upgraded to a two bedroom room for no extra fee and also for only 10 euros for to check in 3 hours early which i thought was realy good. The two bedrooms on the top floor are a great size there is a room with two singles them another with one king size. There is also a sofa bed on the living room. Kitchen facilities are great I managed to make brekkie every morning and a lovely meal one evening. This room also has a great balcony and also a private terrace on the roof which you can sunbathe on. I must say the only downside to this holiday it they did not have the pool open which we were not aware of until we arrive and they do not clean as often and as well as some hotels I have stayed at although when we arrived the hotel was realy clean I guess we were not to be a lazy as some holidays and cleaned up more after our self. Overall I loved this place. Great room and lovely hotel and nice staff. Location wise it is not the closest to the beach but we had a car which I would recommend to get around the island.
Stayed 10 nights in Oct 2017

8/10 Good

Rahul, England

Liked: Staff & service, property conditions & facilities
Nice apartments...perfect for a getaway
We had a 2 bed apartment, it served us well for all of our needs. Sun beds were always available, staff friendly and quiet surroundings which was perfect. Location was fine, the marina/town area was a 25 min walk away and bus stops for all other towns a 15 min walk. Supermarket was 2 mins away which had all you would need. Overall not much atmosphere and entertainment so if you're into late night karaoke, music around the pool etc and entertainment this place probably isn't for you. Having said that, we wanted a relaxing break away, so it was perfect! A good stay overall!
Stayed 10 nights in Sep 2017

8/10 Good

stephen , chashire

Liked: Staff & service, room comfort
Been this hotel about 12 times before under diamond resorts and the cleanliness and gardens where keep soot on , think the hotel has slipped a bit since ona have taken it over the corridor and room was never moped in all the time I was there .
Stayed 10 nights in Sep 2017

10/10 Excellent

zac, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view nice and quite
Lovely location very close to nite life. Apart is massive we were very shocked at the size of it. Loads spare towels etc, washing machine, dishwasher. Well worth a stay
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel. Bit far out if you don't like walking!
Stayed 5 nights in Sep 2017

8/10 Good

charl, birmingham

Liked: Cleanliness, staff & service, room comfort
Nice hotel very lovely view from apartment
Lovely hotel and rooms were very modern. View from our balcony was lovely. And not too far from places, easy to get a taxi to wherever you need to go.
Stayed 5 nights in Sep 2017

10/10 Excellent

John, West Yorks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good apartment
Had a 2 bedroom apartment on the 1st floor (room 2**) overlooking pool. Very good sized master en-suite with large continental double( 2 beds together) Small 2nd bedroom with 2 single beds. Shower/toilet room, large living/kitchen room , laundry room and large balcony. Very comfortable accommodation and fully equipped kitchen including a dishwasher. Nice welcome pack on arrival. Complex is a little out of town so bring your comfy shoes but it is very chilled and relaxing. Good sized pool and plenty of sunbeds. Definitely recommend.
Stayed 7 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice staff, average room
Staff were nice and very helpful. But sorry to tell you that the kitchen needs more cleaning. The coffee pot was terribly dirty. I stopped using it and took out my own kettle(thankfully I had one) from my bag and also bought a cleaning sponge and dish soap to clean the cups and glasses myself before using them. I've paid $300 per night. I'm not sure if this experience is average.
Stayed 3 nights in Aug 2017

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2017