Indoor pool, 2 outdoor pools, pool loungers
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Reviews of FERGUS Club Palmanova Park

4 out of 5
FERGUS Club Palmanova Park
Carrer Voranova, 6, Calvia, Mallorca

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

9.0/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ecaterina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a good hotel when you come with your family. Food for children (it is very good, especially with small children), kids club (with very kind staff). We will definitely come back
Response from Customer Experience on 24 May 2024
Dear Ecaterina, Thank you very much for your holiday choice and your lovely comments on the FERGUS Club Palmanova Park. We are proud to hear you and your family had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PALMANOVA PARK

2/10 Terrible

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ikke til afslapning!
Meget effektivt, venligt, hårdtarbejdende personale, men et sandt støjhelvede fra morgen til sen aften pga. hotellets egen musik ved poolområdet - og pga. sceneoptræden hver aften i den lukkede gård, som indkapsler al støj. Jeg fik en voldsom madforgiftning og lå efterfølgende en hel dag i sengen for at samle kræfter igen, så jeg spiste kun 3 måltider på hotellet. Besøget er absolut ikke til en gentagelse!
Stayed 3 nights in Jul 2023
Response from Customer Experience on 5 Aug 2023
Dear Michael, Thanks for your stay with us and your valuable feedback on our FERGUS Club Palmanova Park. We are concerned to read of the deep disappointment you experienced with our hotel, especially with the noisy atmosphere both at the pool area during the day and by the evening entertainment. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering and preventing future occurrence. We are also very sorry to hear about your sickness episode and we hope you got well soon. After talking to the Manager in this matter, we could confirm there were no further cases reported during your stay. Therefore, we can only assume it was due to something else. Kind regards and best wishes,Susana Cuesta, Customer Experience. FERGUS CLUB PALMANOVA PARK