Search Hotels in Mallard Creek, Jacksonville

"So when we first arrived, the property looked fine when we got there the lady at the front was her first day. Nothing bad about her, but she had no help and thrown in the deep in which I find that very messed up. When we got into the room, we put the blinds down and there was a few roaches on the inside and the floor was dirty. Then last night when we went to go check out the lady at the desk had an attitude and horrible customer service. We wanted to get to our room, but because she was mopping, we couldn’t walk on her floor. She had a terrible attitude, horrible customer service, and how are you supposed to check out when you can’t get to the front desk because someone’s so worried about a floor that people are gonna be coming in and out of the hotel all through the day and night. Felt like she was more concerned about her phone than to do her job and actually have the proper manners to talk to people because I will never stay there ever again because of her not the company but her. The lady that was thrown in the deep end on her first night. I applaud her. She did amazing. She was very sweet kind and very professional. I have never experienced a customer service I ever had at night when I was trying to check out ever."

"We had to switch rooms due to AC issues and hotel only had two roller carts in which guest was keeping in their rooms for long periods of time, but overall ,very nice and location was perfect "

"The room was dirty. The pull out couch was convenient however when the cushions were pulled off there was dirt/crumbs as well as 3 small plastic bags that had a small amount of white crystal like powder in them. The blanket/cover was dirty. When I brought to the attention of the man at the counter he didn’t seem to care. And brushed it off. I had children with me. I asked for a partial refund and a different room but comparable room i was told there were no more rooms to accommodate me. I am still waiting for a partial refund. "

"Clean room, great breakfast options, great staff, shops all around, restaurants all around. Overall a great place to stay. We stay here just about every time we come to Jacksonville to visit our son who is stationed at camp Lejeune."

"Great staff, clean rooms and comfy beds"

"Great stay! I wouldn’t mind staying here again! And probably will 💕"

"No hot tub but Ms. Brook was awesome hotel dirty would not spend my hard earned money to stay there again the room was nasty period "

"Excellent "

"The ocean view was obstructed by other buildings but you could still see it from the room. "