Couples treatment room(s), massages

Reviews of Aparthotel Spa del Palacete

4 out of 5
Aparthotel Spa del Palacete
Calle Pozos Dulces 11, Málaga, Málaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 257 reviews" "
Rating 8 - Good. 58 out of 257 reviews" "
Rating 6 - Okay. 24 out of 257 reviews" "
Rating 4 - Poor. 9 out of 257 reviews" "
Rating 2 - Terrible. 7 out of 257 reviews" "

9.2/10

Cleanliness

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ola

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Oleg, Jackson

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Lena

Liked: Amenities, property conditions & facilities
Close to all attractions and transportation . Great restaurants nearby. Friendly people. Safety. CLEAN CLEAN CLEAN!!!! View was of other property courtyards and rooftops. Not much of a view
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Great location, lovely room
Beautiful room, well equipped in a great location. Only downside was smell from bathroom drainage. Spa was extra and quite expensive per person but if you booked it it was for your own use. Walking distance to museums, port and cathedral.
Stayed 2 nights in Feb 2024
Response from Reception on 4 Mar 2024
Thank you very much for sharing your opinion.

10/10 Excellent

Lewis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and property was very clean. Balcony was great too.
Stayed 5 nights in Jan 2024
Response from Reception on 4 Mar 2024
Very kind of you. We will forward your comment to the right department.

10/10 Excellent

Leon

Liked: Cleanliness, room comfort
Helpful staff
We booked a studio which smelled of sewage didn’t have any wardrobes or closets and air conditioning didn’t work. On 2nd day I complained and lovely receptionist apologised and moved us to a bigger apartment. Much nicer very spacious and well equipped. Love the little welcome drink and snacks on arrival. And we loved using the washing machine and dishwasher. Only gripe was room cleaning which happened once
Separate bedroom
Stayed 5 nights in Jan 2024
Response from Management on 24 Jan 2024
Dear Leon,Thank you for your first hand opinion and for having chosen Spa del Palacete for your stay in Málaga. We regret that you have suffered inconveniences in the first apartment but are happy to hear that our team remedied immediately. The cleaning is scheduled on every second day however if you need anything on the days when the housekeeping is not planned (extra toiletries, change/replenish/remove) this may be communicated at the Reception and will be organised.We remain at your full disposal and thank you for the wonderful score.Kind regards,Management

4/10 Poor

Catherine

Travelled with group
Wouldnt stay again
The apartment was in a great location and quite well equipped, however an awful smell of drains, door locks that didnt work, blinds that didnt work, so couldnt block out the light, and lumpy beds, spoiled our stay, way too expensive for what we got, plus communication seemed a bit of a problem
Stayed 2 nights in Jan 2024

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Stayed 4 nights in Dec 2023

10/10 Excellent

april

Stayed 1 night in Dec 2023

8/10 Good

Nav

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Marco, Carlsbad

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Dec 2023

10/10 Excellent

HILDA

Travelled with partner
Within walking distance of everything (restaurants bars shopping taxis) very safe area. 💯 will be back
Stayed 1 night in Oct 2023

10/10 Excellent

Arlene

Liked: Cleanliness, room comfort
Wonderful Stay st City Center
Great place to stay in the city center; easy walking to a lot of sights like the cathedral, Picasso museum, market, etc. Elisa was wonderful! Very knowledgeable and helpful! If driving a car, will need to park either at Camas (nearer the apt) or at Tejon y Rodríguez parking lot (about 5-6 minutes walk to the apt). Wish could have availed of massage but apparently it was always booked and only done during the day. Would have loved to have a massage in the late afternoon or early evening after a day out walking around.
Stayed 5 nights in Sep 2023

10/10 Excellent

Hunter

Travelled with partner
Liked: Amenities, property conditions & facilities
I am so thankful that I was able to stay at the Aparthotel! Our flight did not land until 1AM and they did not have staff at that time of the evening so they reached out to me before I left the airport and got me checked in! It was the perfect little space for us. We walked everywhere and the shopping was close by! I will definitely be returning!
Stayed 2 nights in Sep 2023
Response from Reception on 25 Sept 2023
Dear Hunter,Thank you for taking your time to comment about your recent experience with us. It is nice to learn that you had an enjoyable stay and that your check-in was smooth and efficient.We remain at your full disposal and hope to host you again whenever your travelling brings you to Málaga. Kind regards,Reception

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little aparthotel in the centre of Malaga, close to everything! Shower was a bit small and water drips on the floor easily when taking a shower.. only reason I would not give a 5 star. You need a code to get into the rooms if you are arriving late. This was a bit difficult at first but they have 24 hrs staff on Whatsapp and I was able to get help. I can see this being a problem to some older folks that do not have Whatsapp! However, I would stay again!
Stayed 3 nights in Aug 2023
Response from Front Desk Team on 11 Sept 2023
Dear Irene,Thank you for staying at Spa del Palacete and for taking your time to share your feedback online. We are happy that you felt comfortable in your apartment and that our Reception team offered a friendly and professional service.We remain at your full disposal and would be happy to see you returning.Kind regards,Reception

10/10 Excellent

Bjarne Reimer

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Reception on 8 Sept 2023
Dear Bjarne,Thank you for taking your time to evaluate your recent stay with us. We are happy that the overall impression was so thouroughly positive!Kind regards and hopefully Hasta pronto!Reception

8/10 Good

mohammed

Travelled with family
Liked: Cleanliness
Séjour à Malaga
Hotel propre mais très bruyant. Toutes les commodités y sont présentes. Hotel donne accès facilement à plusieurs attractions dont le centre hostorique
Stayed 1 night in Aug 2023
Response from Reception on 5 Sept 2023
Dear Mohammed,Thank you for choosing Spa del Palacete for your recent stay to Málaga.We regret that you did not have the full comfort and rest at your apartment. On a more positive note, we appreciate your kind comments about the equipment and cleanliness as well as our location.We remain at your full disposal and hope to see you returning, whenever your travelling brings you to Málaga.Kind regards,Reception

10/10 Excellent

hector

Stayed 4 nights in Jul 2023
Response from Recepción on 29 Aug 2023
Estimado Hector,Gracias por haberse alojado en Spa del Palacete y por tomarse el tiempo para evaluar su experiencia. Nos alegramos que su percepción haya sido positiva y tenemos la esperanza de volver a ser anfitriones suyos en el futuro.Saludos cordiales,Recepción

10/10 Excellent

Rosamaria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Recepción on 29 Aug 2023
Estimada Rosamaria,Ante todo nos gustaría darle las gracias por haber elegido Spa del Palacete. Nos alegramos que la valoración de su estancia haya sido tan positiva, ojalá tengamos otra oportunidad de volver a verle en el futuro.Saludos cordiales,Recepción

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The room was beautiful and if we had stayed longer we would definitely have used the spa.
Stayed 3 nights in Jul 2023
Response from Reception on 29 Aug 2023
Dear Natalie,Thank you for staying at Spa del Palacete and for sharing your first hand opinion.We are happy that you had a pleasant stay and hopefully we may host you again in the future.Kind regards,Reception

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Reception on 16 Jul 2023
Dear Susan,Thank you for choosing Spa del Palacete for your recent stay in Málaga. We are pleased to learn that you had an enjoyable time.Kind regards,Reception

2/10 Terrible

Ahmed

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We had a very bad night in the hotel. The air conditioner did not work. We put three complaints and tge issue was not resolved until we left. The shower did not have had door and the drain was not draining properly.and water reached.the room. We ended up using the towels to dry the floor. We asked for new towels and told to go another hotel that 5 minutes away to pick up new towels.

4/10 Poor

Neil

No parking Cannot get there by car need to walk 400m Pool costs 25€ per person to use
Stayed 4 nights in May 2023
Response from Reception on 22 May 2023
Dear Neil,Our apartments are located in the absolut heart of the old city and due to the age of the building we are located within, we do not have parking space. This is the reason our guest must park and walk 5 min to get to us. However in the future once local city hall finishes works on the main street, it will be possible to get to our door, download the luggage and then leave for parking in one of the public parkings. The Spa is an extra service, additional to the accommodation. The Spa not only includes a heated pool but also a sauna, sequence showers, relaxing area and possiblity to reserve a massage or facial treatment. However for stays longer than 4 days in Apartment with City View, we extend a 50% discount for the entrance to the Spa. We remainat your full disposal and regret that your overall impression was far from positive.Kind regards,Reception

6/10 Okay

Yves

Liked: Cleanliness
The property was great in the Center of the city. This was the first time we could not get a taxi to drop us off the street is impassable to cars. Physically the room was wonderful. A nice little suite complete with laundry and kitchen. The place was very clean with many amenities provided by the hotel. The problem we experienced is that they have a problem with the water drainage system. The problem, our room smelled of sewer. This is something the hotel knows since the shower had a towel covering its drain and the windows were wide open when we checked in. We were only there for one night but this would have been a substantial problem for a longer stay.
Stayed 1 night in May 2023

4/10 Poor

Hossein

Disliked: Cleanliness, property conditions & facilities
Smells bad.
Stayed 1 night in May 2023
Response from Reception on 23 May 2023
Dear Hossein,We regret that there was a technical issue in your room, we have already informed our maintenance and housekeeping team. We remain at your full disposal,Kind regards,Reception

8/10 Good

Natasha

Stayed 1 night in May 2023
Response from Reception on 3 Jun 2023
Dear Natasha,Thank you for choosing Spa del Palacete and for sharing your positive score online. We hope you had an enjoyable stay. Kind regards,Reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from Reception on 22 May 2023
Dear Guest,Thank you for choosing Spa del Palacete for your stay, we are happy that your overall impression was positive.We remain at your full disposal and hope to see you returing.Kind regards,Reception

6/10 Okay

chloe

Travelled with partner
Liked: Cleanliness
We stayed in the Deluxe apartment, which was really small and despite being at the top four it had absolutely no view. The property is noisy, the walls are too thin and you can hear the noise from the pool or the neighbours. The reception has no waiting area, so it's a bit awkward to stand around. The apartment has amenities, like a washing machine, but nowhere to dry your clothes and no detergent and there is a coffee machine, but no capsules. You have to pay more to use the pool that you did to stay in the property itself, which is a tad annoying. The sea is a twenty-minute walk away.
Stayed 1 night in Apr 2023
Response from Reception on 18 Apr 2023
Dear Chloe,Thank you for taking your time to comment about your recent experience with us. We are sorry to learn that we have not provided the desired rest you were longing for. Every apartment has a combo washing machine/dryer, so the clothes are dry and no need to hang them around. The washing machine and dishwasher capsules are in a box below the sink with the rest of the cleaning items. If this was not placed, we wish to apologize and regret that you did not mention this to the reception so that we could have remedied immediately. The pool is actually a Spa area and can be reserved at the reception. If booked for longer stays, there may be a discount or free entrance included within the room rate. We remain at your full disposal and thank you for sharing your first hand opinion.Kind regards,Reception

6/10 Okay

hernando

Travelled with family
Disliked: Cleanliness, amenities
Superg location on the historic area On two visits neither the fridge nor the stove was funtioning (room 102) Daughter in another room (104) noticed bad smell from the faucet
Stayed 2 nights in Apr 2023

6/10 Okay

hernando

Travelled with family
The location,
Stayed 3 nights in Apr 2023
Response from Reception on 22 May 2023
Dear Hernando,Thank you for staying with us and for sharing your overall score based on your experience. We remain at your full disposal shall you wish to comment in more detail.Best regards,Reception

10/10 Excellent

richard

Stayed 1 night in Mar 2023
Response from Reception on 2 May 2023
Dear Richard,Thank you for staying with us and for posting such a fantastic score. We are happy that you had a lovely stay at Spa del Palacete. Hopefully we may host you again in the future.Kind regards,Reception

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to the historic centre and lots of dining options
Stayed 2 nights in Feb 2023
Response from Reception on 9 Mar 2023
Dear Gavin,Thank you for staying at Spa del Palacete and for sharing your first hand opinion. We are pleased to learn that you had an enjoyable stay.Kind regards,Reception

10/10 Excellent

Jane

Liked: Cleanliness, room comfort
Book Now! You won’t be disappointed ❤️
Perfect in every way!
Stayed 1 night in Jan 2023
Response from Reception on 9 Mar 2023
Dear Jane,Thank you for your lovely review! We are excited to learn that you had such an enjoyable stay. Your online recommendations are highly appreciated, hopefully we may also host you in the future again!Kind regards,Reception

8/10 Good

r

Liked: Cleanliness, room comfort
Very friendly and central
Apartment was centrally positioned and despite other reviews we found it easily enough. Quiet part of the old town but close enough to the main city centre, port etc. Staff were all really friendly, polite and discreet. We had a deluxe studio, which was quite small. It was adequately equipped, so for the kitchen for example you could only really prepare snacks. There was no oven. Found it odd that there was a dishwasher in a flat for 2 people and only enough utensils for 2 people - you had to was as you go. Bed was comfy and everything was very clean and in good order. Noise did carry however, especially from the neighbouring apartment, where you could hear them simply walking around - the walls are thin! Would have helped to have some information sheets ie for heating/AC, use of dishwasher , house-keeping etc. otherwise everything was really good
Stayed 3 nights in Jan 2023
Response from Reception on 9 Mar 2023
Dear Guest,Thank you for choosing Spa del Palacete and for taking your time to comment about this recent experience.We are happy that you really made most of our central location and that our team offered a friendly and efficient service. Thank you for your suggestions for those area that may still improved!We remain at your full disposal,Kind regards,Front Desk

10/10 Excellent

DERRICK

Travelled with partner
Liked: Property conditions & facilities
It was a great location and staff were super friendly and they even gave us an upgrade. As somewhat expected, it is quite noisy though as you are right in the cultural center. I didn't expect it to go on past 3 am but it did.
Stayed 1 night in Jan 2023
Response from Reception on 13 Jan 2023
Thank you Dear Derrick for sharing your experience in Spa del Palacete. We love to welcome guests as you! Hoping see you next year! )

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2022
Response from Reception on 1 Jan 2023
Dear Cheryl,Thank you for scoring our services online, we are happy that you had an enjoyable stay.Kind regards and Happy New Year!Reception

8/10 Good

Kian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Make sure find out the property location b4 your arrival if u not with data roaming. It in a alley . Spa need to book & charge . Centre Air-con system .. ( control under the management)
Response from Reception on 1 Jan 2023
Dear Kian,Thank you for choosing Spa del Palacete and for taking your time to share your feedback.Every apartment has its own remote control for the HVAC, the reception only assist remotely with the app when something goes wrong or guest feels more comfortable if we set up everything.We use this opportunity to wish you a Happy New Year!Reception

8/10 Good

Yuriy, Morganville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in the old town of Malaga,but no spa as it shows on pictures
Stayed 2 nights in Nov 2022
Response from Reception on 26 Nov 2022
Thank you for sharing your experience with another travellers, we hope see you nex time!

8/10 Good

Bradley

Liked: Cleanliness, property conditions & facilities
The location was good but difficult to find and took you to a weird area on Google maps. 14...18 .. 16 is a separate street. The drains in the shower also had an odd smell. But it was an over all very nice cosy apartment
Stayed 4 nights in Nov 2022
Response from Reception on 23 Nov 2022
Dear Bradley,Thank you for staying with us and for taking your time to comment about your experience.We are sorry to learn that you had difficulty to find our location, but we hope once you did you could easily orientate within the city center. We remain at your full disposal and hope to welcome you back in the future.Kind regards,Reception

6/10 Okay

Fawzia

Stayed 3 nights in Nov 2022
Response from Reception on 23 Nov 2022
Dear Fawzia,Thank you for staying with us and for scoring our services. We regret that we have not lived up to your expectations. We remain at your full disposal if you wish to comment in more detail about your experience.Kind regards,Reception

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is not accessible by car. You must park at public parking and walk to the apartment. Not easy if you’re older or have a lot of luggage. Not all units have a washer/dryer. Ours only had a washer. Had to hang clothes on a line. Good location within walking distance of sights and center of the city.
Response from Reception on 11 Nov 2022
Dear Maria,Thank you for staying with us and for sharing your first hand opinion. It is true that currently (November - December 2022) our part of the old city is not accesible by car due to a construction work carried out by a local city hall. However normally you may come directly to the door with your car or taxi would leave you there.All apartments have a washing machine/dryer combo. It's one machine with both functions, we regret you did not mention this to us during your stay so that we could have helped you. We are happy that the location suited you well for discovering of the city.We remain at your full disposal and hope to welcome you back in the future.Kind regards,Reception

8/10 Good

Mona

Travelled with group
Liked: Cleanliness, amenities
We stayed here as a large group of 7 friends for a reunion of sorts. The majority of us had a perfectly pleasant stay. The hotel is well located and the rooms are spacious and well appointed. Check in was super easy and communication from the hotel was very responsive. Unfortunately 3 members of our party had to leave and find alternative accomodation as there was a very unpleasant sewerage like smell in the room, which the hotel was unable to resolve. This spoilt our stay as the idea was for us all to stay together. However, for my room it was an overall pleasant experience.
Stayed 3 nights in Oct 2022
Response from Reception on 28 Nov 2022
Dear Mona,Thank you for choosing Spa del Palacete for your group trip. We regret that some members of your group had technical issues in the room however we appreciate your kind comments and your positive feedback about the overall experience.Best regards,Reception

10/10 Excellent

Andrea, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great, right in the center of the old town where there are lots of restaurants, bars, shopping, museums, all within walking distance. Our room was quiet even though it was facing the street. However, with the nice balcony, we were able to see a religious procession that passed in front of the hotel in the evening, which was a plus. The spa is good, so relaxing and comfortable. Communication was prompt any time we needed, and the staff was very friendly. Would stay there again.
Stayed 7 nights in Oct 2022
Response from Reception on 11 Nov 2022
Dear Andrea,Thank you for choosing Spa del Palacete for your recent stay in Málaga.We are happy that your stay was so thoroughly enjoyable and that you could even spot one of the processions! Such a special experience.It would be a pleasure to host you anytime your travelling brings you to Málaga.Kind regards,Front Desk

10/10 Excellent

Amy

great property
beautiful contemporary apt in a great location.
Stayed 2 nights in Oct 2022
Response from Reception on 11 Nov 2022
Dear Amy,Thank you for choosing Spa del Palacete for your recent visit to Málaga.We are happy that you liked our location, so close to everything and how nicely our apartments are decorated.We would be delighted to see you returning.Kind regards,Reception

8/10 Good

Kurtis William, Guelph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and nicely decorated room. We had late check in and communication with staff through email was very quick and efficient. The only drawback was how far a away we had to park and then manage our luggage. Overall a very nice spot right in the heart of things
Stayed 2 nights in Oct 2022
Response from Reception on 11 Nov 2022
Dear William,Thank you for staying with us and for sharing your opinion online.We are happy that your stay was enjoyable and that the communication with our team was efficient. Normally, one can come with a car or taxi just to the door however recently the local city hall has started a construction on one of the main roads that give access to our part of the old city. So at the moment the only modus operandi is to park first and then walk with luggage. We are sorry for the inconvenience.Best regards,Reception

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Absolutely great location. So much to do and see right there in walking distance.
Stayed 3 nights in Oct 2022
Response from Reception on 11 Nov 2022
Dear Frank,Thank you for staying with us and for honouring us with such a lovely score.We are happy that we could be your perfect starting spot to discover the beautiful city of Málaga. We hope to host you again also in the future.Kind regards,Reception

10/10 Excellent

David

Stayed 2 nights in Sep 2022
Response from Reception on 3 Oct 2022
Dear David,Thank you for choosing Spa del Palacete for your recent stay in Málaga. We are happy that you had an enjoyable stay and appreciate that you have decided to share such a wonderful score online. Hopefully we will have another chance to host you in the future.Kind regards,Reception