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Reviews of ibis Malabo

3.5 out of 5
ibis Malabo
P O Box 201, Malabo 2, Malabo

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 53 reviews" "
Rating 8 - Good. 20 out of 53 reviews" "
Rating 6 - Okay. 15 out of 53 reviews" "
Rating 4 - Poor. 3 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Perry Njenji

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Sergio A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Very comfy and clean, but was amazing their breakfast. It’s a buffet type.
Stayed 17 nights in Apr 2023
Response from Eustaquia on 1 Jul 2023
Thank you for reviewing your recent stay in our XXX. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

8/10 Good

Corey

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was exceptionally clean. We enjoyed the staff as they we friendly and helpful. Our only issue was that they did not have airport pick-up since the driver was on vacation.
Response from Eustaquia on 13 Feb 2023
Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
First class facilities but not a lot of stores or restaurants in the general vicinity. Of course there is a restaurant in the hotel and the breakfast options are excellent. The cost of taxis to / from the airport should be about 3,000 CFA.
Stayed 1 night in Oct 2022
Response from FO MANAGER on 18 Nov 2022
Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

4/10 Poor

Håkan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly rooms and poor internet
Most of the rooms were smelly inside, I assume due to lack of proper ventilation. The internet was extremely slow.
Stayed 1 night in Sep 2021
Response from FO MANAGER on 30 Sept 2021
Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew in. Checked in. Pretty nice people. Went to sleep. Checked out the next morning. Went very smooth.
Stayed 1 night in Feb 2020
Response from Firstly we would like to thank you for the lovely on 20 Aug 2020
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

4/10 Poor

RJ

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff not very friendly (one or two exceptions), meals not as per Ibis brochure, charges for everything (drinking water!), poor wifi, etc., etc.
Stayed 6 nights in Feb 2020
Response from Although we sincerely regret your disappointment w on 20 Aug 2020
Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Damtew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing accommodation in every sense
Stayed 4 nights in Nov 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
Short business trip only
AC in the room does not go below 22deg. AC in the dinning room didn't work so you had to sweat while eating. The only place to get wifi is down in the lobby area.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Take a drive arournd if you have the opportunity
Forget the WIFI, some times works in the lobby area, in your room stand by the door to get perhaps one bar. Be very careful of sitting out on the terrace at dusk for mosquitoes and the island is prone to cerebral malaria which is one of the worst strains. Only 1 English channel on TV (CNN) so bring plenty of downloaded stuff because you won't be able to download once there.
Stayed 6 nights in Feb 2019
Response from Lina Bote on 3 Mar 2019
We are sorry that your stay in our hotel did not live up to your expectations. But this does not come only from us because, with regard to the wifi; currently the country meets disturbances during the internet connection that comes from the general server. For mosquitos on the terrace, every Tuesday we carry out a general fumigation on the external parts of the hotel. As for English TV channels, Ibis charter allows us to have just one Once again, we would like to thank you for your comments. They allow us to correct our mistakes and thus continue to offer you the best service. that.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Malabo
Very helpful staff in a nice hotel in Malabo! Free shuttle was great. Internet could be better but rooms are very comfortable.
Stayed 1 night in Oct 2018

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ibis Malabo
Used as a base prior to further work in the region. Convenient and helpful staff
Stayed 5 nights in Sep 2018

10/10 Excellent

Harry, Houston, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis my home away from home
Lovely! Everytime I go to Malabo Ibis hotel and its staff have made me feel right at home.
Stayed 5 nights in Apr 2018
Response from Marcelle LY / GM on 8 May 2018
Dear guest , thank you for your feedback , i will share it with my staff. We hope to welcome you again very soon . Best regards .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Victor Russell, New Orleans, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
I had really enjoyed staying at the Ibis Hotel. The staff is very nice and keep the hotel real clean. Mr Jose did a good JOB at the front desk, and he made my stay very comfortable and relaxing. I will always stay at the Ibis hotel whenever I come to Malabo, EG. Good Job Hotel Ibis.

6/10 Okay

Allan, Windhoek

Liked: Cleanliness, room comfort
Basic hotel with good value
Very basic hotel but good value for the area. Very clean and easy to use, and most helpful staff

8/10 Good

Belinda

Liked: Staff & service, room comfort

6/10 Okay

Michael, Ascot

Liked: Cleanliness, room comfort
New Hotel in a good location outside of Malabo.
used as a base to tour Equatorial Guinea

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Sufficient for business

6/10 Okay

sjp

Liked: Room comfort
Disliked: Staff & service
average
Overall good value for money considering the options in Malabo. Clean rooms with TV and WiFi works most of the time. Staff unfriendly and unhelpful.

6/10 Okay

Albert Podell, New York

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nohing special
Fewer of the staff speak English than ny hotel I've visited. It is located in the middle of nowhere, too far to walk to town. The pool is large, but the tiles need repair. The breakfasts are excellent.The computer was out of order four timeswin two days for long times.

6/10 Okay

Abdul, Libreville

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
average. The staff was not that helpfull. Given the location, there should be a schuttle to airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Slow!
Customer service is not something they learn at this hotel. You wait at least 10 min on just your drink order. God forbid you ask status for your order. Dosnt seem like they like customers. Customer give them work... Good location, ok pool and location. Food menu er slim and not much to talk about

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel does an amazing job!

6/10 Okay

JULIA

Business traveller
Disliked: Cleanliness
Fedido
O quarto fedia cachorro molhado, janela não abria, a internet era terrível, impossível de fazer chamada, mesmo sem vídeo. Não quiseram trocar dólar pra mim na recepção, mas quando era pra dar troco no restaurante tinham disponível. O café da manhã não era ruim.
Stayed 3 nights in Aug 2023

6/10 Okay

Joakim

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bad smell
Luktar mycket illa. Fuktskador.
Stayed 1 night in Jun 2023
Response from Eustaquia on 1 Jul 2023
Dear guest ,Thank you for taking the time to share your experience at ibis Malabo.As you know, Equatorial Guinea is a country where the rainy season lasts almost 8 months, inevitably the buildings absorb water and humidity ends up settling, it is a national scourge and we suffer it every year, there is no negligence on the part of the hotel, however specific actions are carried out when the weather allows it, we air the rooms & the corridors.We hope to welcome you again when the weather is nicer.Receive our best regards.

10/10 Excellent

bulent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Eustaquia on 2 Jul 2021
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

8/10 Good

Awal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

PROMOVIAJES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

birgitta

Liked: Cleanliness
Ingen transfer till flygplats
Dålig service i receptionen,små rum kändes som en båt.Ej prisvärt,långsamt wifi
Stayed 1 night in Jun 2019

6/10 Okay

Mark

Stayed 5 nights in Jun 2019

8/10 Good

Emmanuel Pierre

Liked: Cleanliness, staff & service
Personnel au top !
Personnel au top !

8/10 Good

Kari

Liked: Cleanliness, property conditions & facilities, room comfort
Hotelli hieman kaukana palveluista, mutta siisti ja rauhallinen.

8/10 Good

Kari

Liked: Cleanliness, property conditions & facilities, room comfort
Hotelli sinansa ihan hyva. Henkilokunnan englanninkielen taito hyvin heikkoa. Hotellilla vahan palveluita: Hyva siisti hotelli. Uima-allaskin hyva. Sijainti hie,an kaukana keskustasta.

10/10 Excellent

BOUZKRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YOUSSEF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable et propre
كانت اقامة رائعة

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CDG, RABAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant
Chambre très propre, salle de bain très fonctionnelle. Le personnel est très sympathique. Cet hôtel est idéalement placé à côté des ministères. C'est ma troisième expérience avec l'Ibis de Malabo ; C'est un hôtel pratique à recommander.

2/10 Terrible

DN, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Disaster
I arrived at the hotel to find that they had no trace of my booking at all. They saud that they had been full for the last week. They said that the problem lay with hotels.com. I contacted Hotels.Com in Switzerland and received no help, In the end I found somewhere else to stay at great expense. I was told that hotels.com would follow up with me and I have heard nothing. I require an explanation, an apology and a complete refund.

8/10 Good

Marina, España

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy confortable y el personal es muy amable.
Cómodo, limpio y personal muy muy amable. Caro, pero como todos los hoteles de Malabo.

8/10 Good

Enrique, Barcelona

Liked: Staff & service, property conditions & facilities, room comfort
Es un Ibis, sin lujos, pero esta bien.
Para tener 3 estrellas, el precio es elevado, en comparación con los otros hoteles, pero esta bien situado, se come bien y a buen precio en el hotel. Volvería a alojarme en este hotel.

6/10 Okay

Jose Luis, Pontevedra

Liked: Cleanliness, property conditions & facilities, room comfort
un dia em Málabo
en la zona nueva d en la zona nueva de Malabo En los alrededores hay edificios nuevos del gobierno en general un buen hotel una pequeña pega despedida en recepción que me guardan unas medicinas en la nevera y me contestaron que no tenían si no tienen nevera donde tienen las bebidas frías?

8/10 Good

Jose Luis, Pontevedra

Liked: Cleanliness, property conditions & facilities, room comfort
un dia en Malabo
El hotel está situado a mitad de camino entre el aeropuerto y la ciudad, está en la parte nueva de Malabo. Rodeado de edificios del estado, todos nuevos., una pega em recepción les pedí que me guardaran una medicina em el frigorífico me contestaron que no tenían? De donde sacaban las bebidas frías?

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
CARO EN RELACION A LA CALIDAD
EN GENERAL BUEN HOTEL PERO CARO