First of all on the website, it says hotel is 15 min walk from masjid al haram, FALSE! More like an hr or more because it's not walking distance at all. It's about 7 km away. Second, you ask for water, you have to pay. Third, I called for room service, they said 15 mins they'll b up to take the order. 15 mins turned into 30 and when I gave up I went to sleep and they came like an hour later and I was so done with it. To try and get the elevator was the most impossible thing ever! Every time we waited like 10-15 mins for the elevator to come up and down. And there's no common sense as to over load. Everyone just jumps in and all u hear is the beeping for over load warning. The window in the room was broken and stayed open the whole time which was annoying because on the other side, there was some sort of construction. WORST of all and MOST DISAPPOINTING, there wasn't once that I heard the adhan for prayer. I can't believe I was staying in the holy city and couldn't hear one adhan. I had to keep the tv on all day to hear prayers I couldn't make at the masjid. Absolutely worst! Never again especially that it wasn't cheap!!!!