After spending a long time looking at various hotels around the haram, we decided to pay the extra and go with the double tree hilton because of the reviews. Firstly there is no shuttle service to the haram so a bit of a steep walk when going but not far at all, 7-10mins. Secondly, we were a party of 7 and booked 3 rooms, they didn't provide any connecting rooms although we requested it well in advance and we had to ask for an extra bed after checking in although we had requested this early on. Rooms are not cleaned properly, staimed chairs and carpet/furniture. Bathroom sealant badly discoloured. Breakfast was ok but the service was poor. Staff are not bothered and you habe to ask for things and wait ages for them to clear tables. Also this hotel is not part of the haram area of praying with the imam. Overall, I'm shocked at the level of service and standards of rooms for a 4 star hotel!