4 restaurants, international cuisine

Reviews of Conrad Makkah

5 out of 5
Conrad Makkah
Ibrahim Al Khalil, Makkah

Reviews

9.2

Wonderful

Rating 10 - Excellent. 523 out of 712 reviews" "
Rating 8 - Good. 125 out of 712 reviews" "
Rating 6 - Okay. 31 out of 712 reviews" "
Rating 4 - Poor. 18 out of 712 reviews" "
Rating 2 - Terrible. 15 out of 712 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kadija

Travelled with family
Liked: Amenities
I stayed at the Conrad during my first visit to Mecca and had a pleasant experience. The staff were friendly and helpful. The hotel was clean and well kept. The location is also very convenient. Overall, a great experience. I highly recommend it and will definitely be staying here in the future.
Stayed 3 nights in May 2024

6/10 Okay

SARWAT

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bell man not available when needed Long time for checking in. Great dining area with very nice staff. Very clean in and out. Room are relatively big.
Stayed 5 nights in Jan 2024
Response from Guest Relations Team on 23 May 2024
Dear Mr. Sarwat,Thank you for taking the time to share your feedback on our Expedia.com reviews site. We are truly sorry to hear about your disappointing experience and the delay caused in getting the baggage.Your feedback is valuable to us, and we will make every effort to address these issues to ensure a better experience for our future guests. Thank you once again for bringing this to our attention.Sincerely,Guest Relations Team

10/10 Excellent

Khadija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel we stay in this hotel in 2018 also staff is very helpful hotel is very clean food is very good I enjoy the View every morning from breakfast table
Stayed 7 nights in Apr 2024
Response from Guest Relations Team on 23 May 2024
Dear Ms. Khadija,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Dr. Ahmad, Bridgeview

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and spacious rooms. Buffet was good though I’ve had better at Swissotel Makkah (not Maqam). Friendly staff. Very convenient location with access to everything including transportation. Cafe was good. Overall incredibly convenient. Fast elevators. Never felt crowded. Adhan and Salat are broadcast in rooms. Great option for families with children
Stayed 2 nights in May 2024
Response from Guest Relations Team on 23 May 2024
Dear Dr.Ahmad,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Mohammad, Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. Very high end and well priced. Room was enormous (600 sf). The staff were just excellent and super helpful, especially Mohammed AlAttas. Stone's throw away from the Kaaba. I preferred it to the Clocktower because there is a lot less rush here and getting in and out is easy. The haram view was excellent from my room. It is just a great hotel. I've recommended it to the rest of my family.
Stayed 3 nights in May 2024
Response from Guest Relations Team on 23 May 2024
Dear Mr.Mohammad,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Dima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great location, Expedia says it is 8 minutes walk to Haram, but it is only 3 minutes to the Haram gate as there is a shortcut through the back entry. We had many questions regarding Umrah and Haramain train issues and the concierge desk was always there to help me and my family, specifically Rayan and Sulaiman were top notch!
Stayed 3 nights in May 2024
Response from Guest Relations Team on 23 May 2024
Dear Ms.Dima,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Khadija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations Team on 23 May 2024
Dear Ms. Khadija,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Nadir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff!
Stayed 3 nights in Apr 2024
Response from Guest Relations Team on 23 May 2024
Dear Mr.Nadir,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents and I had a perfect stay at the Conrad Makkah: our suite was luxurious, clean, elegant, and very comfortable, the service was warm and professional, and I must recommend the breakfast buffet: I typically love eating out as a foodie but the food in Makkah is limited and the breakfast buffet was excellent so we had our big meals in the morning.
Stayed 3 nights in Apr 2024
Response from Guest Relations Team on 23 May 2024
Dear Mr.Mohamed,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com guest reviews site.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

2/10 Terrible

ABDULRAHMAN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I made booking for 2 rooms. Room1 : 2 adults and child (15 yrs) / Room 2 : 2 adults and child (16 yrs). The breakfast is included. Upon arrival they said: the breakfast will change to Sohor during ramadn!!!!!!!. And there us extra fee to change from Sohor meal to breakfast. Moreover , i payed extra charge fot kids meal!!
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay,Your valuable comments are taken into consideration, and we will work on it to correct what happened to avoid it happening in the future, we apologize for the inconvenience that occurred to you and the necessary measures will be taken.Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely

10/10 Excellent

mahmun

Travelled with family
Liked: Amenities
It was lovely stay good location and nice breakfast option ,room service guy Jahid hasan good guy taking care of us,
Stayed 5 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are fortunate to have such thoughtful and exceptional team members as (Team member), and we will be sure to share your kind words with (him/her) as well as our entire team. We appreciate your response and look forward to accommodating you again soon.Regards,

8/10 Good

nadeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel eas nice but we were given a wrong room to what we booked and paid for online. 2. Days in that room my asthma flarred up badly and my child had allergies which caised him temp and sneezing with sore red eyes, i complained and after 6 hrs of waiting my room was changed and upgarded it . The hiuse kweping guy on 8th floor the initial room given ,that person was really nice but thhe houae keeping in floor 5 was very personal ,as a ladybi found offensive asking me whichbcountry i am from and than discussing in between that i look from such and such place and giggling . Both those men should be spoken to on floor 5 . Rest was nice ,breakfast was good ,staff there was very nice ,room which was given as upgrade was nice clean .
Stayed 5 nights in Mar 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,Thank you for your time for your time in writing your feedback.Regarding your comments , they will be taken into consideration.We certainly hope that you will have the opportunity of visiting us again in the near future, where we will have the pleasure of serving you once more.Sincerely,

8/10 Good

HUSSAM

Liked: Cleanliness, staff & service, amenities
Your clothes stink after eating at the Mahraga restaurant at breakfast
Stayed 2 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,Thank you for your time for your time in writing your feedback.Regarding your comments on our buffet, they will be taken into consideration.We certainly hope that you will have the opportunity of visiting us again in the near future, where we will have the pleasure of serving you once more.Sincerely,

10/10 Excellent

Daoud, alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are truly pleased to receive your positive review. Thank you for letting us know how much you enjoyed it; we are especially pleased that you felt well-looked after. We will definitely pass on your heartened review to our team members. We look forward to having you with us again in the near future.Regards,

10/10 Excellent

Siti

Stayed 6 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are fortunate to have such thoughtful and exceptional team members as (Team member), and we will be sure to share your kind words with (him/her) as well as our entire team. We appreciate your response and look forward to accommodating you again soon.Regards,

10/10 Excellent

Zainub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location… everything was perfect
Stayed 5 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are truly pleased to receive your positive review. Thank you for letting us know how much you enjoyed it; we are especially pleased that you felt well-looked after. We will definitely pass on your heartened review to our team members. We look forward to having you with us again in the near future.Regards,

10/10 Excellent

Shafi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays you can have. Hotel is the perfect location to perform pilgrimage.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 29 Feb 2024
Dear Valued Guest,Thank you for the time to give a perfect rating and for sharing your experience with us. We are truly delighted to read that you find the hotel excellent, especially our team members. We do look forward to welcoming you back.Warm Regards

10/10 Excellent

Nomaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfact place to stay. Every thing was picture perfact. All environment and helpfull staff members. I say full remarks to management and decicated ppl.
Stayed 6 nights in Feb 2024
Response from Conrad teams on 26 Feb 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague XXXX and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.

10/10 Excellent

Adil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top cass
Stayed 4 nights in Feb 2024
Response from Conrad teams on 27 Feb 2024
Dear Valued Guest,Thank you for your time to give a perfect rating and sharing your experience with us. We are truly delighted to read that you find the hotel excellent, especially our team members. We do look forward to welcoming you back.Regards,

10/10 Excellent

Kabeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 mins walk from the haram
Amazing stay the hotel delivered more then expectations. Staff are all friendly and very helpful. Would definitely book again and recommend to others.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 25 Feb 2024
Dear Mr.Kabeer,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Ramzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 24 Feb 2024
Dear Mr.Ramzi,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Mohammed Zubair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Team on 24 Feb 2024
Dear Mr. Mohammed Zubair,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

NAZRUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel .
We have an amazing experience staying in hotel Conrad, Jabal Omor location while we perform our umrah. Alhamdulillah, we are glad that we have chosen this hotel to stay with my family. The service from front desk to housekeeping is great. Convenient location, just opposite of the masjidul Haram’s 79 no gate. We were out of crowds but close to the haram. InshaAllah next time we will choose this hotel again.
Stayed 4 nights in Feb 2024
Response from Guest Relations Team on 23 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great.
Stayed 4 nights in Feb 2024
Response from Conrad teams on 22 Feb 2024
Conrad Teams Dear Valued Guest,We are truly pleased to receive your positive review. Thank you for letting us know how much you enjoyed it; we are especially pleased that you felt well-looked after. We will definitely pass on your heartened review to our team members. We look forward to having you with us again in the near future.Regards,

10/10 Excellent

Nav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from Majid at midnight upgraded us to a suite facing the Haram. Top quality facilities staff amazing highly recommended for UK travellers. Close to everything walking distance to Haram in real terms 7 minutes.
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 17 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Javid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! One of the best hotel in Saudi - Mecca i stayed . I will strongly recommend
Stayed 5 nights in Feb 2024
Response from Guest Relations Team on 16 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with great staff
Everything was great and I want to thank two people who were kind, helpful and friendly: Ahmad Unkang, and Mubarak Such a great place and great staff. Thank you very much
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 16 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Feda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good management and great location.
Stayed 4 nights in Feb 2024
Response from Conrad teams on 11 Feb 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague XXXX and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

10/10 Excellent

ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect just crossing the street, really helpful and welcoming staff, very tidy and clean rooms, highly recommended
Response from Guest Relations Team on 8 Feb 2024
Dear Mr.Ahmed,We would be absolutely delighted to welcome you back to our hotel in the future. Thank you once again for your glowing review, and we look forward to serving you again soon! Thanks & RegardsGuest Relations Team

6/10 Okay

Amer, newtown

It was ok nothing wow 😯. I arrived 0900 am and I got room by 4 pm . This short and chubby guy ( sorry don’t know his name ) wasn’t very cooperative. I asked for clean towels and he pretend ok but nobody came . I was expecting slightly better service for the price they charge but Elhumdulilah.
Stayed 3 nights in Feb 2024
Response from Conrad teams on 6 Feb 2024
,Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay,Your valuable comments are taken into consideration, and we will work on it to correct what happened to avoid it happening in the future, we apologize for the inconvenience that occurred to you and the necessary measures will be taken.Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay ,Close to the masjid al haram and wonderful breakfast.
Stayed 2 nights in Nov 2023
Response from Conrad teams on 6 Feb 2024
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah. We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.Sincerely,

10/10 Excellent

wahida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy in general
Stayed 4 nights in Jan 2024
Response from Guest Relations Team on 4 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Uzma

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful experience
Stayed 4 nights in Jan 2024
Response from Conrad teams on 6 Feb 2024
Dear Valued Guest,We are delighted that you found the Hotel and the location ideal for your needs. We appreciate your kind words about our services. Our team takes great pride in providing a memorable and personalized experience for our guests. We will make sure to pass on your compliments to our team members for their outstanding assistance.We look forward to having you with us again in the near future.Regards,

8/10 Good

Haleh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and wonderful staff. We're coming back inshallah.
Stayed 5 nights in Jan 2024
Response from Guest Relations Team on 3 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia review page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be up here
Stayed 4 nights in Jan 2024
Response from Conrad teams on 1 Feb 2024
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Conrad teams on 1 Feb 2024
Dear Guest Thank you for the great rating! We are thrilled that you enjoyed our hotel! We are looking forward to having you stay with us in the near future.Regards

10/10 Excellent

Nadia

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Conrad teams on 1 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Conrad Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. .We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your commentsSincerely,

10/10 Excellent

Fatimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here from 10 Jan till 16 Jan 24. I like the services rendered by housekeeping. Breakfast spread was delicious. Will come again for future umrah.
Stayed 6 nights in Jan 2024
Response from Wafa AlTumbkti on 24 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel facilities and services up to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Hoda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind from the reception to the conciege to the buffet. My only concern was that there is no microwave available to heat milk for my little child and that they did not have a coffee machine in the room (I would like the property management to take that into consideration). We love Conrad hotels. They have same bedding (very comfortable) as the ones in the USA. I will definitely come back.
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on 23 Jan 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Exepdia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. Also, we have noted down all the highlighted points and will work on it.We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Abir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast options. Walk to haram was only 2 mins. Room was very spacious and clean. Excellent room service as well. Definitely coming back here again Inn sha Allah
Stayed 5 nights in Jan 2024
Response from Wafa Altumbkti on 27 Jan 2024
Dear Valued Guest,Thank you for your feedback and for the very good ratings. It is always a pleasure to know that our guests had a good stay and bring home with them good memories. Your praise for the service of our staff is very much appreciated. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Our check-in time standard is 4 pm, we do offer early check-in depends on the availability of the room.We certainly hope that you will have the opportunity of visiting us again in the near future where we will have the pleasure of serving you once moreSincerely,

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Team on 19 Jan 2024
Dear Valued Guest,Thank you for taking the time to provide us with your feedback recent stay.We apologize for the inconvenience you experienced during your stay with us. Your satisfaction is our priority, and we regret that we did not meet your expectations this time.Warm regardsGuest Relations Team

10/10 Excellent

Sergia, New Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, food, service and amenities. I enjoyed my stay and will return.
Stayed 1 night in Jan 2024
Response from Wafa Altumbkti on 17 Jan 2024
Dear Valued Guest,We would be absolutely delighted to welcome you back to our hotel in the future. Thank you once again for your glowing review, and we look forward to serving you again soon!Sincerely,

10/10 Excellent

Najat

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Wafa AlTumbkti on 16 Jan 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,i

10/10 Excellent

Haji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Jan 2024
Response from Wafa Altumbkti on 14 Jan 2024
Dear valued guest, Thank you for choosing Conrad as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Best Regards.

10/10 Excellent

Sibghat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for our visit. Highly recommended for your visit.
Stayed 7 nights in Jan 2024
Response from Wafa Altumbkti on 15 Jan 2024
Dear Valued Guest,We would be absolutely delighted to welcome you back to our hotel in the future. Thank you once again for your glowing review, and we look forward to serving you again soon!Sincerely,

8/10 Good

manei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
للاسف لم يسمح للزوجه بالإفطار رغم ان الحجز تم لغرفة لشخصين
Stayed 2 nights in Jan 2024
Response from Wafa Altumbkti on 14 Jan 2024
ضيفنا العزيز, مرحبا بكم من جوار بيت الله، نشكركم جزيل الشكر على تواصلكم معنا، نفخر بإعجابكم من فندق كونراد مكه جبل عمر، كما أن ملاحظاتكم القيمة هي محل اهتمامنا و قد تم ايصالها للجهات المختصة، نتطلع لزيارتكم القادمة، في رعاية اللهدمتم بصحه و عافية

10/10 Excellent

SAIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from Wafa AlTumbkti on 11 Jan 2024
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,

10/10 Excellent

Haji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and very professional employees
Stayed 1 night in Jan 2024

10/10 Excellent

Obeidurahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Wafa AlTumbkti on 11 Jan 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

10/10 Excellent

Junaid

Travelled with family
Liked: Staff & service
Very convenient, right next to Haram. Very clean, friendly staff. Will come back.
Stayed 2 nights in Jan 2024
Response from Wafa AlTumbkti on 10 Jan 2024
Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,