3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Serenity Alma Heights (Ex. Serenity Fun City)

5 out of 5
Serenity Alma Heights (Ex. Serenity Fun City)
36 KM, Hurghada Safaga road, Makadi Bay

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 147 reviews" "
Rating 8 - Good. 37 out of 147 reviews" "
Rating 6 - Okay. 11 out of 147 reviews" "
Rating 4 - Poor. 3 out of 147 reviews" "
Rating 2 - Terrible. 4 out of 147 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

hossam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly stuff, most of the food is great, accommodation and facilities are awsome Highly recommended for family with kids that they want to enjoy time on swimming pools and aqua parks, beach is accessible with a shuttle evry 15 minutes and the breach is good for relaxing and diving
Stayed 5 nights in May 2024

8/10 Good

mitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Mohammed

Stayed 14 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
So much to do, great for a family week in the sun!
Staff here are so friendly and helpful. The rooms are a little tired and basic but had everything we needed. The water slide park was fantastic and we used it everyday. The fun fair rides and arcade are also great, an extra cost but reasonable. There was a great variety of food in the various restaurants although the rules around the a la carte bookings were not clear with different people saying different things. The animation team and activities were great fun and provided variety for us all. Amazing being able to dive from the other hotel and see such great coral and fish. Weather was gorgeous, especially coming from winter in the UK!
Stayed 7 nights in Dec 2023

10/10 Excellent

Abbygail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family absolutely loved our stay here. We had the most lovely welcome with drinks on arrival, we was able to get food and drinks upon on arrival whilst we were being checked in. Our bags were all brought to our rooms really promptly with care. The facilities are great, and all the pool areas and gardens were let clean and safe. We loved the aqua park, wave pool and crazy river they were great fun and the fair is a fantastic bonus. The food was amazing, we were a family of 11 taking up 5 rooms and everyone throughly enjoyed the food and drinks. The staff were absolutely fantastic and could not do enough for us. Dasha always checked in with us regularly assuring we was having the best holiday and offered great advice about the best services available around the hotel, she was really friendly and super helpful and we enjoyed seeing her around the hotel she is definitely a credit to serenity. The service is up there with the best I have received and I have been to a lot of hotels in Egypt. There are to many staff to name for their great service as every member of staff was brilliant and couldn’t do enough for us. Our room needed updating but it was kept spotless, the room was really spacious and the beds really comfortable and the bathroom was big with a lovely big shower cubical which is great when you have young children. We had fresh towels and toiletries daily and the cleaner even made a few towel displays for us. I would definitely recommend serenity fun city.
Stayed 9 nights in Dec 2023

10/10 Excellent

Mohamed

Stayed 2 nights in Nov 2023

10/10 Excellent

Amir

Stayed 3 nights in Oct 2023

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2023

10/10 Excellent

SUAAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Every thing is wonderful the stuff friendly thanks for Mr Emad and Mr Mahmoud
Stayed 3 nights in Jul 2023

2/10 Terrible

boula

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor food quality, dirty swimming pool
Stayed 1 night in Jun 2023

2/10 Terrible

boula

Travelled with family
Disliked: Cleanliness, staff & service
Food quality was very poor. Dirty swimming pool due to vomiting kids .
Stayed 3 nights in Jun 2023

10/10 Excellent

Abdelrahman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a super pleasant experience with friendly staff especially Mahmoud Fawzy the receptionist, house keeping and the restaurant staff A strongly recommended venue for families
Stayed 4 nights in Jun 2023

6/10 Okay

Omayma

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad beach - old furniture- bad room service Pool floor is disaster for foot Animation team is very great and so much variety for food very great that it
Stayed 3 nights in Jun 2023

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Amazing resort. Water park for kids and one for all ages. Theme park with many rides. River rafting. Many pools and evening shows. Huge selection of food. Rooms are spacious. Best option for families.
Stayed 1 night in Jun 2023

10/10 Excellent

doaa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for kids
Nice place for kids but the food quality was not very good overall it is a very good stay but not excellent
Stayed 3 nights in Apr 2023

10/10 Excellent

Ahmed

Stayed 3 nights in Apr 2023

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Amazing staff nice place
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

10/10 Excellent

Mita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Absar

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2022

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Stayed 7 nights in Aug 2022

8/10 Good

Mahmoud, Cairo

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Aqua park, Food, staff were great .. the hotel was not luxurious as expected from 5 stars hotel and the room was poor.
Stayed 3 nights in Aug 2022

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family resorts with alot of fun activities
Stayed 5 nights in Jul 2022

10/10 Excellent

Ahmed

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect Friendly staff comes on top Aqua park is fantastic and safe High quality and delicious buffets Only rooms are some how old furnished
Stayed 3 nights in Jul 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the team
Stayed 5 nights in Jun 2022

8/10 Good

Riyad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms dated but Kids don't see that side & had an amazing time with pool/water park and fair in the evening
Stayed 7 nights in May 2022

10/10 Excellent

natalia, lawndale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great place to have fun with the kids, dedicated and courteseous stuff, and incredible shef. Only one con, lack of internet, so plan ahead, if you need one.
Stayed 8 nights in May 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2022
Response from Serenity team on 23 May 2022
Looking forward to welcoming you more & more again :)

10/10 Excellent

Doha Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
2nd stay in this hotel. Amazing staff and animation team. Kept us busy throughout. U feel engaged all the time. Landscape is well maintained. Cleanliness of plates in main restaurant. Pillows not so comfy. Room furniture is getting old.
Stayed 5 nights in Oct 2021
Response from Serenity Team on 28 Oct 2021
Dear M. Noha, Thank you for your feed back and sure will put this comments into consideration Looking forward to welcoming you more & more

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs renovation specially hallways and the rooms. Night activities are weak and ends early. Snacks are ok but main meals need a better variety. Wifi was not working and if it works its only allowed in the lobby.
Stayed 2 nights in Oct 2021
Response from Serenity Team on 28 Oct 2021
Dear Sir, Thank you for your feed back and sure will put this comments into consideration Looking forward to welcoming you more & more

8/10 Good

Hany, Giza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , food , staff
Stayed 3 nights in Oct 2021
Response from Serenity team on 13 Oct 2021
Glad for your feedback , Looking forward to welcoming you more & more again :)

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The place was amazing, very friendly staff, everything was perfect, i will repeat the visit for sure
Stayed 5 nights in Sep 2021
Response from Serenity Team on 13 Oct 2021
We are very glad that you had a good time with us , looking forward to welcoming you more & more :)

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2021

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
From the moment you enter , you will be greeted with the general manager Mr.alaadeldin and you will feel as a special guest in such extraordinary place , the aqua park is amazing which u will never get enough from it , with the help of the professional instructors keeping the safety levels to maximum with alots of entertaining and exciting experience , ask their for waleed , he is great . Another great this is the foor , plenty if stuff with greay taste and high level of service , people here are always seeking ur satisfaction, as an advise try the inclusive deal and have the option of the nice and cosy snaks and drinks bar all over your stay
Stayed 3 nights in Jun 2021

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Fady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean amenities
Stayed 15 nights in Apr 2021

10/10 Excellent

Haitham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

8/10 Good

M.KKhamis, Cairo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The pricing was misleading... Lots if services are with limited access or unincluded into the price. Actually I paid for all inclusive but got the service if full board. 2. The pools weren't heated.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service
Food need to be updated. Same every day was boring.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Everything is lovely and turned out to be representative of the advert but food is where they let it down. The type of ingredients was poor and apart from burgers and chips nothing served on the pool side where normallt there is a huge variety of grilled food, fresh fruits and salads all day to much if you skip lunch. Expected the same on a five start resort. Fish was poor quality, Except for excellent prawns everything else was low value.
Stayed 7 nights in Oct 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
– From the first moment with Mr Michael in the check-in , till the last moment with also during check-out you can feel the great hospitality ,, the room was very good and fulfilling the family needs , the aqua park is top notch especially with the excellent snacks bar , the food quality and variety was very satisfying , the luna park is also very delightful ,and the foam party in beach is very good. i definitely recommend this place for families and even couples . It is a true fun city for children and young adults
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel clean and comfortable
Stayed 3 nights in Sep 2019

10/10 Excellent

KhaledMahmoud, Jeddah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing, the staff was very helpful and friendly, the facilities were good, sure I will be back to this place soon.
Stayed 4 nights in Aug 2019

10/10 Excellent

Zainul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome aqua resort and hotel
The hotel and staff are really good and helpful. The staff are always ready to help. Always smiling and joyful. Wide selection of food and snacks. Very entertaining animation team. Highly recommended hotel with aqua park.
Stayed 3 nights in Aug 2019