Maitland Trip

Property is completely surrounded by a gate. The breakfast is nothing like the pictures. The hotel is nothing like the pictures. They dont clean the rooms daily and only have one person working the front to handle check ins. I waited an hour in line to check in.

Overall the stay was ok, the resort is huge and nice but we had a few issues. The room smelled like chemicals when we got there, I’m sure it was just what they used to clean the room but I’ve stayed in a lot of hotels and never had a room smell so strong of chemicals. There was an extra fee to use the water park which was never mentioned during booking which upset my daughter very much because she really looked forward to playing and we arrived 30 Minutes before it closed and wasn’t going to pay $25 when I thought it was included. The front desk staff that checked us in also told me the wrong closing times for the water park so we thought we had a lot more time than we actually had. The bar at the pool was supposed to be open until 7pm according to the website but closed at about 6:15pm. We tried calling the restaurant to see if we could order Togo from there and the never answered multiple calls. Overall, it was a nice hotel but I definitely expected more only to be disappointed over and over again.

Clean room, specious. Fridge, microwave and cable a plus. Ok distance to Disney parks. Stores, gas stations and restaurants nearby. Despite our late arrivals (past midnight) from the theme parks, parking spots were always available. Didn’t use amenities, so can’t comment. Facade is a bit outdated but not too bad. Front desk not open 24 hours, but in case of problem (ex: card key lost/not working or after hours checkin) there is a number you can contact and an available combination dropbox. As long as this place remains affordable, we would book again! :-)

Thank you..Everything was perfect.

Could have been cleaner. The floors hadn’t been cleaned and some of the dishes were not cleaned properly. There was theft of packages delivered and the property owners could have assisted better to avoid this.