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"Very nice property, with a seemingly recently refurbished reception, lobby, and restaurant area. The staff at the front desk, as well as in the restaurant, were impeccable, courteous, friendly, and highly accommodating. Payment was, however, a bit complicated, as you could not pay at the table and instead had to walk to the bar or reception. The POS terminal was also experiencing connectivity issues. Luckily, we had some cash on us. The view of the harbour and the sea is truly beautiful. However, as we were on the first floor, there was some noise and cigarette smoke coming from the restaurant and from people smoking outside. Fortunately, it quietened down after the restaurant and bar closed at around 11:00 pm. Two additional notes regarding the restaurant: it is advisable to reserve a table in advance, as we were unable to secure one as walk-in guests and only managed to get a table 90 minutes later. Secondly, I had what was probably the best steak and ale pie of my life here."

"Fabulous breakfast made to order, warm croissant delivered the minute you sit down, lovely dining room. Walk to the ferry in 90 seconds. A must-stay. "

"Nice room, property easy to find. Breakfast was great!"

"Good selection "

"Clean room, modern furnishings, nice towels and linens. Excellent breakfast and personable waiter."

"The ground floor is being renovated, so reception is at The Kirkwall Hotel next door. So there is investment here. That being said, hopefully the rooms and floors are next. The existing building is shabby, though my small, single room was functional at best. 5'x10', plus a small bathroom that could do with new sink fixtures. The tight shower had hot water and good water pressure. Staff next door were very helpful and welcoming. Park nerely anywhere "there's no traffic warden"."

"The hotel closed all food and beverage service. There was a notice on their website but no notice on Expedia. The surrounding town was largely closed too, so being without food options was not acceptable. The hotel emailed to confirm my reservation. I complained and asked for a cancellation and refund. They never answered. As the cost was prepaid, I guess I will not get my money back. Ultimately we booked into a hotel in Kirkwall. This was a shockingly bad experience. I would urge everyone to avoid this “hotel”."

"Wonderful warm family atmosphere, great renovated rooms, excellent breakfast. Good location with a short walk to the center of Kirkwall and convenient parking. "

"Ideally located hotel. Friendly and helpful staff "