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Reviews of TAPA HOTEL

2.5 out of 5
TAPA HOTEL
220 ROUTE 17, Mahwah, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 53 reviews" "
Rating 8 - Good. 11 out of 53 reviews" "
Rating 6 - Okay. 2 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Liked: Staff & service
The room has damaged furniture the TV is small and blurry need more USB ports the shower walls dirty the handles in shower need be cleaned paint peeling everywhere bathroon vanity cracked room is a disaster.
Stayed 1 night in May 2024

6/10 Okay

Marvin

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
Air conditioning didn’t work. Our room was switched, but the new room didn’t work either.
Stayed 1 night in May 2024

8/10 Good

Marva

Liked: Staff & service, property conditions & facilities
I chose this property last minute and it was a great experience. The staff was super nice and the continental breakfast was just what I needed for a quick breakfast on my way out. I would go to this site again.
Stayed 1 night in May 2024

10/10 Excellent

Patricia Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfasts, friendly staff, specious rooms, comfortable beds, homey atmosphere.
Stayed 1 night in May 2024

10/10 Excellent

Romas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything it's very nice
Stayed 1 night in May 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked- clean facilities, comfortable bed, courteous attentive staff and great breakfast. Didn't- nothing comes to mind.
Stayed 1 night in Apr 2024

8/10 Good

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, clean, location convenient
Stayed 1 night in Apr 2024

8/10 Good

James

Stayed 2 nights in Apr 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check is clerk was great. I reserved my room for the wrong night by mistake. I only realized this when i got a reminder email as i was driving to the hotel. Since i was driving it was not possible to handle the situation online with Expedia. I called the hotel and the clerk handled it for me. She was still on shift when i arived later that night. She was able to answer a gew questions for me about the area. Overall great employee.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and super helpful
Stayed 2 nights in Apr 2024

6/10 Okay

Charlotte

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Mattress was too soft for my back
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the desk was very welcoming. The room is large and clean. I’m very pleased with our stay.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Reb

Travelled with family
Liked: Cleanliness, property conditions & facilities
A couple of things I didn’t like: the concession food was too expensive. 2.50 for a can of soda? Come on. Just get a vending machine. Just go to the grocery store if you want snacks. The ironing board was unstable and kept collapsing.Time for an upgrade. I didn’t like that the guest service person returned my ID onto the counter when I placed it in his hand! Other than that, an extremely clean hotel and a safe exterior. The hotel is directly connected to the interstate. So beware of this. It wasn’t too bad to get out of the hotel though.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for clean and comfortable room.
Stayed 1 night in Mar 2024

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was canceled and we needed a room on very short notice. This hotel fit our needs at a fair price.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful, friendly and accommodating.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their room is spacious, and clean, hot breakfast is also very good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Doors don’t lock on side or front entrance, so homeless people come in and sit in the breakfast area, using the microwave and getting coffee
Stayed 1 night in Mar 2024
Response from hamid on 29 Mar 2024
Hello,We understand that you are upset that we refused to extend your stay any longer! The managment of the hotel will not tolerate if the guests won't follow the rules of the hotel and disturb other guests. As of the result of your action we had to ask you to leave and unfortunately Mahwah police had to be called as you were cursing and yelling in the lobby. Please follow the rules of any hotels that you go and you won't have any problems.Thanks,

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
The owner and his brother run this property, they are womanizers, they mistreat their staff(I have seen it with my own eyes), he is very prejudice about who comes to his hotel, his name is Hamid. The only thing that was absolutely amazing , was Lisa at the front desk, emani overnight, and sharief. Alejandro is amazing and he is being abused with the amount of work given to him and what he is paid. This business is taking advantage of good people, that is why this hotel is always the most empty in town. Not to mention they allow people smoking in rooms and their breakfast is disgusting and half the stuff is expired from Costco. It has changed names several times and is changing again. Save your money, and go somewhere else.
Stayed 7 nights in Mar 2024
Response from Hamid on 29 Mar 2024
Hello,We understand that you are upset that we refused to extend your stay any longer! The managment of the hotel will not tolerate if the guests won't follow the rules of the hotel and disturb other guests. As of the result of your action we had to ask you to leave and unfortunately Mahwah police had to be called as you were cursing and yelling in the lobby. Please follow the rules of any hotels that you go and you won't have any problems.Thanks,

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay😊
Stayed 2 nights in Mar 2024
Response from hamid on 29 Mar 2024
Hello Ursula,Thank you very much for your review. We are delighted to hear that you had a good stay at our hotel and look forward to see you soon. We would like to thank you again for staying at our hotel.Regards,

10/10 Excellent

Santine

Travelled with family
Stayed one night and was super impressed by the cleanliness of the rooms and the entire place. Breakfast is nothing crazy but just enough to get your day going and the dining room is fantastic. Front desk lady was wonderful and very accommodating.
Stayed 1 night in Mar 2024
Response from Hamid on 29 Mar 2024
Hello Santine,Thank you very much for your review. We are delighted to hear that you had a good stay at our hotel and look forward to see you soon. We would like to thank you again for staying at our hotel.Regards,

8/10 Good

Tara

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bed and bedding was very comfortable. Although the property is pet friendly there is no where to walk a dog. The outside is a little run down looking but the inside seems to have been updated. The lobby area and room were nice and clean.
Stayed 1 night in Mar 2024
Response from Sam on 29 Mar 2024
Hello Tara,Thank you very much for your review. We are delighted to hear that you had a good stay at our hotel and look forward to see you soon. We would like to thank you again for staying at our hotel.Regards,

10/10 Excellent

URSULA

Stayed 1 night in Mar 2024
Response from Hamid on 29 Mar 2024
Hello Ursula,Thank you very much for your review. We are delighted to hear that you had a good stay at our hotel and look forward to see you soon. We would like to thank you again for staying at our hotel.Regards,

10/10 Excellent

dan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 2 nights in Mar 2024
Response from Sam on 29 Mar 2024
Hello Dan,Thank you very much for your review. We are delighted to hear that you had a good stay at our hotel and look forward to see you soon. We would like to thank you again for staying at our hotel.Regards,

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very staff friendly. Along with the location being very convient for my travel needs.
Stayed 1 night in Mar 2024
Response from Sam on 29 Mar 2024
Hello Faith,Thank you very much for your review. We are delighted to hear that you had a good stay at our hotel and look forward to see you soon. We would like to thank you again for staying at our hotel.Regards,

10/10 Excellent

Tammy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to departure the staff was kind and welcoming. Traveling alone I was not comfortable staying on the ground floor but my gentle at the counter did not bat an eye when I asked to be moved to a higher floor. He was very accommodating. The room was spacious and clean. The rate was very, very reasonable and much less than other similar hotels in the area. It was booked though Expedia. I'd definitely return again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, room was spotless and comfortable. Very nice staff, we talked to Lisa twice and she was wonderful. The guy that checked us in (sorry i forgot your name) was very polite and professional. This will be our "go-to" place to stop when we're traveling.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Personable, helpful, considerate staff.
Stayed 1 night in Jan 2024