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"Stay was awesome!! Everyone was kind and pleasant! "

"I rarely write reviews, but future guests considering this hotel in Ocho Rios should know what we experienced. We stayed here during a Christmas holiday vacation, but it became one of the worst hotel stays I’ve had. During our stay, the hotel shut off the water to the entire property — not low pressure, but no running water at all. That meant no showers, no sinks. What made this even worse was that the hotel never warned guests this would happen. There was no notice or communication. At the same time, the hotel WiFi did not work for our entire stay. For international travelers staying in Ocho Rios, reliable internet is a basic necessity, yet this hotel could not provide it. When we tried to speak with hotel staff and cancel the remainder of our stay due to the lack of basic utilities, no attendants were available to help us. The security on property could only help to their extent. Office staff were completely unavailable when we needed assistance over the holidays. Afterwards, the hotel blamed a recent hurricane. However, we stayed at other hotels in Jamaica during the same trip where both water and WiFi worked perfectly. At no point before or during check-in did this hotel communicate that these services would not be available. The hotel has also refused to offer compensation or respond to calls about a refund. No water. No WiFi. No communication. Extremely disappointing for a hotel stay during the holiday when guests are paying premium rates."

"Great place to stay in New Kingston. Lovely hotel w a great breakfast (esp the Jamaican breakfast dishes). We had to wait 45 mins for our room to be ready when we arrived at our check-in time (3pm) - while the lobby area is really nice, I wish they had offered to hold our bags and let us hang out in the terrace bar or other guest-only areas while we waited, or given us some idea of how long the wait would be. Other than this initial wait, staff were really great. The standard king room is nothing special (our view was to exterior stairs and tarped roof area) but loved spending time at the cabana pool area and the sky bar."

"Internet was fine, room was clean, ocean view wasn't that important. A bit disappointed that there isn't a safe beach. However overall, a great property."

"clean room , friendly staff"

"Super nice! Waterfall is beautiful and only at a 3 min walking distance. Although some places in construction on the property. Warm hospitality. Accommodating. "

"Loved the room. We booked the cheapest room. The bed was the best sleep we ever had. The balcony was the high light of our stay. The food and hospitality was great. It rained 2 of our 3 days and had a great time. We did no excursion no water sports and still had a great vacation. The only reason we did 4 stars because we wish they had a buffet style diner and maybe be able to get a pizza after 6pm. We've been on multiple cruises and we enjoyed the resort more. Definetly romantic feel for my husband and I to connect."

"Loved the place me and my husband will be back in July "

"Spectacular views "