Madison Trip

Maria checked us in. She was marvellous throughout our stay…very helpful without being pushy.

The room wasn't the cleanest, it was good enough but not the Marriott's quality. One of the days, the ac was bringing in the worst garlic smell. The bathtub had some leftover cleaning detergent which we weren't able to use...

The staff were incredibly accommodating, friendly, and helpful throughout our stay. While the building itself is not brand new, the rooms are beautifully renovated, spotless, and exceptionally well maintained. Everything felt fresh, comfortable, and welcoming. My daughter and I had a wonderful experience and will definitely be coming back. We especially hope to stay on the 10th floor again so we can see Esmeralda, whose outstanding hospitality made our visit even more memorable. Thank you for making our stay so enjoyable!

The hotel was very clean but several items in the room and throughout the hotel needed repair and maintenance. There were lots of dings and chips out of doors, baseboards, furniture etc. there was a lot of peeling wallpaper. Not a big deal if those things don’t bother you, and the cleanliness makes up for much of it. We didn’t receive the friendly support from staff that others mention. Not that anyone was rude, but we didn’t feel anyone went out of their way to be helpful. For instance, they didn’t offer to help with luggage on our way out at all. Stood next to me and watched me struggle with the suitcase. I also requested a high floor room and they gave us a room at the back of the hotel with no view at all. They charge a large fee for the exercise room but didn’t even tell us where it was. Overall the cleanliness and daily housekeeping balanced out these small things. We wouldn’t book this hotel again though.

Location is everything