Madison Beach Hotel Reviews

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Reviews of Madison Beach Hotel

Madison Beach Hotel

94 West Wharf Road, Madison, CT

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Cheryl

Travelled with family

27 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Well managed and gorgeous. Visit this place!

Stayed 1 night in Apr 2024

10/10 Excellent

Jaqueline

23 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2024

Response from Wahied Helmy on 24 Apr 2024

Thank you for staying with us. Hope to welcome you back soon.

10/10 Excellent

Denise

19 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

View from the balcony!

Stayed 1 night in Apr 2024

Response from Wahied Helmy on 20 Apr 2024

Thank you for staying with us and for taking the time to leave us a review. We hope to welcome you back soon.

8/10 Good

Sara, Manchester

Travelled with partner

12 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was cleaned, staff were great and welcoming. The free breakfast menu limited. Dinner menu was pricey and we ended up exploring other dining options in the area, which resulted in finding some really good gems.

Stayed 2 nights in Apr 2024

Response from Wahied Helmy on 20 Apr 2024

Thank you for staying with us and for taking the time to leave us a review. We are so sorry for the inconvenience regarding the breakfast. We hope to welcome you back soon.

10/10 Excellent

Lucia

26 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice

Stayed 1 night in Feb 2024

Response from John Mathers on 26 Feb 2024

Thank you for your review, Lucia. I'm glad to see you had an excellent experience and we hope to see you again soon!

10/10 Excellent

Julie

Travelled with partner

11 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend. Great staff, food and amenities. A hidden gem.

Stayed 1 night in Feb 2024

Response from John Mathers on 12 Feb 2024

Thank you for your review and comments, Julie. I'm glad to hear that you had a great experience and hope you'll join us again soon!

10/10 Excellent

Kathryn

10 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful setting. Amazing staff. Menu at Wharf was very limited( winter I guess) One staff person repeatedly tried to enter my room but all Others were cordial and appropriate

Stayed 1 night in Feb 2024

Response from John Mathers on 26 Feb 2024

Thank you for your review and comments, Kathryn. We appreciate your feedback and will use it to improve. Please come see us again soon!

10/10 Excellent

Ana

Travelled with partner

30 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What made Madison Beach Hotel's beautiful property really stand out for us is its stellar customer service. Every single staff member my H and I encountered was friendly and eager to offer assistance. On our last night we enjoyed a delicious dinner overlooking the Long Island sound and had a waiter who could not have been more gracious. We look forward

Stayed 1 night in Dec 2023

Response from John Mathers on 31 Dec 2023

Thank you for your review and comments, Ana. I really appreciate your taking time to recognize our staff. We are fortunate to have a stellar team that loves to serve. Happy New Year. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Cheryl, South Yarmouth

24 Dec 2023

Stayed 2 nights in Dec 2023

Response from John Mathers on 26 Dec 2023

Thank you for your review, Cheryl. I'm glad to see you had an excellent experience and we hope to have the opportunity to welcome you back again soon!

10/10 Excellent

William

Travelled with partner

22 Dec 2023

Liked: Amenities

Toilet in room did not work which is excusable at this price point. Needed new plunger mechanism which is ridiculous given what I paid for room. Everything else was outstanding.

Stayed 1 night in Dec 2023

Response from John Mathers on 22 Dec 2023

Thank you for your review and comments, William. I'm glad to know you had a great experience with the exception of the toilet issue you mentioned. Please accept our apology for any inconvenience and know that the appropriate repair has been made.

10/10 Excellent

Verified traveller

20 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem! So peaceful!!

Stopped at this location while traveling between 2 places. Found a hidden gem. Definitely plan to come back for a proper vacation.

Stayed 1 night in Dec 2023

Response from John Mathers on 20 Dec 2023

Thank you for your review and comments! We're glad you discovered us and hope you'll return again soon.

10/10 Excellent

Karen

Travelled with partner

18 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Newly remodeled, very clean, shore views with decks, comfortable beds, attentive staff. beautiful interior areas. Will definitely book again next year!

Stayed 2 nights in Dec 2023

Response from John Mathers on 18 Dec 2023

Thank you for your review and comments, Karen. I'm glad to see you had a great experience and we look forward to welcoming you back again!

10/10 Excellent

Nicole

17 Dec 2023

Stayed 3 nights in Dec 2023

Response from John Mathers on 18 Dec 2023

Thank you for your review, Nicole. I'm glad to see you had an excellent experience and we hope to see you again soon.

10/10 Excellent

Ralph

Travelled with partner

10 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place, was there many times love the shore

Stayed 1 night in Dec 2023

Response from Wahied Helmy on 11 Dec 2023

Dear Ralph,Thank you for staying with us. We are so glad you enjoyed your stay with us. We hope to welcome you back soon.

6/10 Okay

christine

7 Nov 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Hilton

Well I requested an ocean view and they told me the hotel was full when it was empty. The parking lot had 8 cars and the restaurant was completely empty.

Stayed 1 night in Nov 2023

Response from John Mathers on 8 Nov 2023

Thank you for your review and comments, Christine. I'm sorry you were disappointed with your view. Despite appearances, we were indeed sold out last Wednesday. When booking in the future, I think you would be most satisfied with our Sound View rooms in the south wing of the hotel. These rooms face directly out to Long Island Sound. You had booked a Shoreline View room in the east wing. All our rooms, with the exception of the SeaBelle Suite, have ocean views. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

carol

Travelled with partner

12 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel with beautiful ocean views.

Stayed 2 nights in Oct 2023

Response from John Mathers on 12 Oct 2023

Thank you for staying with us, Carol. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Jennifer

Travelled with group

28 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A beautiful place to stay and clean and beautiful view!! Loved it!!

Stayed 1 night in Sep 2023

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us at the Madison Beach Hotel. We are so glad to see that you enjoyed your stay with us. We hope to welcome you back soon.Best,Wahied HelmyGuest Service Manager

10/10 Excellent

Noriana

21 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect sunset

Loved the hotel changed room with total view of ocean.Bed so comfortable pillows perfect ordered them for home.Restaurant wonderful ,staff friendly best customer care ever.

Stayed 2 nights in Sep 2023

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us at the Madison Beach Hotel. We are so glad to see that you enjoyed your stay with us. We hope to welcome you back soon.Best,Wahied HelmyGuest Service Manager

10/10 Excellent

JOHN

12 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us at the Madison Beach Hotel. We are so glad to see that you enjoyed your stay with us. We hope to welcome you back soon.Best,Wahied HelmyGuest Service Manager

10/10 Excellent

JOHN

12 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Wish it had a pool.

Stayed 3 nights in Sep 2023

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us. We are so sorry for the inconvenience for not having swimming pool.We hope to welcome you back soon.Best,Wahied HelmyGuest Service Manager

4/10 Poor

Sarah

6 Sept 2023

Disliked: Staff & service

For $600 a night you would think they would have really good service however that was not the case. No one offered to carry my bags into the hotel from valet and so i lugged them up the stairs . Front desk staff was barely pleasant and said i had a great room but i had to keep my blinds closed as there was outdoor seating for the restaurant outside of my room and it was extremely busy. Food was mediocre at best. i definitely would not recommend for other travelers.

Stayed 1 night in Sep 2023

Response from John Mathers on 28 Sept 2023

Sarah -Thank you for sharing your feedback. Our goal is to provide exceptional product and service. I regret that we failed to meet your expectations.

4/10 Poor

Farah

Travelled with family

6 Sept 2023

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Overpriced and outdated

Response from John Mathers on 6 Sept 2023

Thank you for your feedback, Farah. I regret we failed to meet your expectations.

10/10 Excellent

Verified traveller

30 Aug 2023

Stayed 1 night in Aug 2023

Response from john mathers on 5 Sept 2023

Thank you for your review!

4/10 Poor

Kimberly

13 Aug 2023

Stayed 2 nights in Aug 2023

Response from john mathers on 5 Sept 2023

Thank you for your review. I'm sorry to see we did not meet your expectations. How could we improve?

6/10 Okay

paula

31 Jul 2023

Stayed 2 nights in Jul 2023

Response from john mathers on 5 Sept 2023

Thank you for your review. I'm sorry to see we did not meet your expectations. How can we improve?

10/10 Excellent

Melissa

28 Jul 2023

Liked: Cleanliness, staff & service

Stayed 2 nights in Jul 2023

Response from Wahied Helmy on 29 Jul 2023

Thank you so much for staying with us. We are so happy to know that you had enjoyed your stay with us. We are looking forward to welcoming you back again soon

10/10 Excellent

Steven

21 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place, good food, great view

Stayed 1 night in Jul 2023

Response from Wahied Helmy on 29 Jul 2023

Thank you so much for staying with us. We are so happy to know that you had enjoyed your stay with us. We are looking forward to welcoming you back again soon

10/10 Excellent

Marilyn

7 Jul 2023

Stayed 4 nights in Jul 2023

Response from Wahied Helmy on 29 Jul 2023

Thank you so much for staying with us. We are so happy to know that you had enjoyed your stay with us. We are looking forward to welcoming you back again soon

10/10 Excellent

Joe

28 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Restaurant Staff was very friendly and knowledgeable. Food was delicious. In general, all the staff was courteous and helpful. Bed linens were comfy. I did miss the sandy beaches found further south. Very quiet and relaxing beach hotel. Kathy D.

Stayed 2 nights in Jun 2023

Response from John Mathers on 29 Jun 2023

Thank you for your review and comments, Joe. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Diane

27 Jun 2023

Liked: Cleanliness

Stayed 1 night in Jun 2023

Response from John Mathers on 29 Jun 2023

Thank you for your review, Diane. Please come visit us again soon!

6/10 Okay

shannon

Travelled with partner

19 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The property is beautiful and the restaurant is great but if you're going on a weekend - be prepared for wedding after wedding after wedding. And if the weather is bad, forget about it. The rooms are nice but not 700/night nice.

Stayed 2 nights in Jun 2023

Response from John Mathers on 29 Jun 2023

Thank you for your review and comments, Shannon. Please come visit again and we can help you plan a fun getaway in any weather!

10/10 Excellent

Geoffrey

12 Jun 2023

Stayed 1 night in Jun 2023

Response from John Mathers on 13 Jun 2023

Thank you for your review, Geoffrey. I'm glad to see you had an excellent experience and hope to have the opportunity to welcome you back again soon!

10/10 Excellent

ANNIE

Travelled with partner

5 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The place is beautiful, peaceful and the staff was super friendly and accommodating! They have valet parkingThe restaurant in the hotel was great for dinner. There is a restaurant called Christy’s a few minutes down the road, a quick walk. There are outlets nearby and the center of town is a quick drive with shops, restaurants, etc.

Stayed 2 nights in Jun 2023

Response from John Mathers on 5 Jun 2023

Thank you for your review and comments, Annie. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Joan

5 Jun 2023

Stayed 3 nights in Jun 2023

Response from John Mathers on 29 Jun 2023

Thank you for your review Joan. We hope to see you again soon!

10/10 Excellent

Timothy

29 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel, awesome location

We loved our stay at Madison Beach Hotel. The hotel is beautiful, service is superb, and it’s right on the water with a private beach next to a lovely public beach. We are looking for excuses to return.

Stayed 2 nights in May 2023

Response from John Mathers on 30 May 2023

Thank you for your review and comments, Timothy. We would love to welcome you back again, and any excuse will do!

10/10 Excellent

Keith

26 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2023

Response from whelmy on 28 May 2023

Thank you for staying with us, we are so glad to hear that you enjoyed your stay with us. looking forward to welcome you back again.

10/10 Excellent

Verified traveller

25 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was wonderful

Stayed 1 night in May 2023

Response from whelmy on 28 May 2023

Thank you for staying with us, we are so glad to hear that you enjoyed your stay with us. looking forward to welcome you back again.

6/10 Okay

Verified traveller

15 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Seen this place on TikTok

Weekend getaway! Nice hotel with a resort feel. Staff was attentive, and people were friendly. No night life here, the place is pretty quiet. It gave me a old retirement home vibes. No swimming pool, No microwaves in rooms, No cool music in the Lobby & the gift shop sucks. (Bring your own snacks) No scooter rental but they do offer bikes at no cost. The $20 per person continental breakfast is a joke! I quickly learned everyone eats breakfast at Cristys around the corner, which I HIGHLY recommend!!!! Rooms have private balconies that provide no privacy. Nice breeze but the water smells, the bathrooms are nice but The fridge in my room was broken. Rooms have Keurigs with complementary coffee & tea. The restaurant menu is upscale, I asked for Buffalo wings and was told they don’t sell them. (No matter how ritzy a place is everyone sells wings) Dairy Queen, McDonald’s, Chinese food and pizza places are nearby. DoorDash prices were insane for delivery, the ride through town was short & sweet for half the cost.

Stayed 1 night in May 2023

Response from John Mathers on 16 May 2023

Dear Anonymous -Thank you for your review and comments. I'm sorry you were disappointed with aspects of your stay, but really appreiiate you recognizing our staff as freindly and attenditve. Your feedback is important and provides us with the opportunity to improve. I hope you choose to visit again in the future.

10/10 Excellent

Mary, Thorntown

Travelled with partner

19 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was beautiful with the best service that we have received in years!!

Stayed 2 nights in Apr 2023

Response from John Mathers on 19 Apr 2023

Thank you for your review and comments, Mary. I'll be sure to share your compliments with our staff, and we hope to have the opportunity to welcome you back again soon!

10/10 Excellent

rebecca

8 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2023

Response from John Mathers on 19 Apr 2023

Thank you for your review, Rebecca. Please visit us again soon!

10/10 Excellent

Katarina

21 Mar 2023

Stayed 1 night in Mar 2023

Response from John Mathers on 19 Apr 2023

Thank you for your review, Katarina. Please visit us again soon!

10/10 Excellent

Karen

9 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is absolutely gorgeous! The views are amazing and the food delicious! I will be returning!

Stayed 1 night in Mar 2023

Response from John Mathers on 19 Apr 2023

Thank you for your review and comments, Karen. I'll be sure to pass your compliments along to our chef, and we look forward to welcoming you back again!

10/10 Excellent

Jaclyn

20 Feb 2023

Stayed 1 night in Feb 2023

Response from John Mathers on 19 Apr 2023

Thank you for your review, Jaclyn. We hope you'll visit again soon!

10/10 Excellent

Kathleen Sherman

Travelled with family

12 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

what a view

A wonderful surprise to stay in such a clean and comfortable hotel. Service was fantastic from the front desk to all the wait staff in the Dining Room. Beds are super comfortable...definitely recommend

Stayed 1 night in Feb 2023

Response from John Mathers on 22 Feb 2023

Thank you for your review and comments, Kathleen. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

elodie

Travelled with partner

20 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I simply love everything about this place, can’t wait to be back.

Stayed 3 nights in Dec 2022

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us at the Madison Beach Hotel. We hope to welcome you back soon to your lovely place.Best,Wahied HelmyGuest Service Manager

10/10 Excellent

CHRIS

Travelled with family

6 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing place worth the extra

10/10 Excellent

Ann Marie

Travelled with group

27 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful views, loved drinks on the deck with heat lamps, loved the dinner at the Hotel restaurant. The staff was so friendly and helpful. Beds were super comfortable. Very cool cooking mussels demonstration for hotel guests.

Stayed 1 night in Nov 2022

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us at the Madison Beach Hotel. We are so glad to see that you enjoyed your stay with us. We hope to welcome you back soon.Best,Wahied HelmyGuest Service Manager

10/10 Excellent

Jahmale

24 Nov 2022

Liked: Staff & service, amenities, property conditions & facilities

Sound of the water hitting the rock's. Property well kept, staff very polite 👌

Stayed 2 nights in Nov 2022

Response from Wahied Helmy on 28 Sept 2023

Thank you so much for staying with us at the Madison Beach Hotel. We are so glad to see that you enjoyed your stay with us. We hope to welcome you back soon.Best,Wahied HelmyGuest Service Manager

8/10 Good

Walter

25 Sept 2022

Liked: Cleanliness

Disliked: Staff & service

Stayed 1 night in Sep 2022

10/10 Excellent

Mitchell

26 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 2 nights in Aug 2022

Response from John Mathers on 26 Aug 2022

Thank you for your review, Mitchell. We're glad you enjoyed your stay and hope to have the opportunity to welcome you back again soon.