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Reviews of avid hotels Madison - Monona, an IHG Hotel

2.5 out of 5
avid hotels Madison - Monona, an IHG Hotel
900 W Broadway, Madison, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 309 out of 397 reviews" "
Rating 8 - Good. 69 out of 397 reviews" "
Rating 6 - Okay. 11 out of 397 reviews" "
Rating 4 - Poor. 5 out of 397 reviews" "
Rating 2 - Terrible. 3 out of 397 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and the bed was comfortable. The rooms are on the small side but laid out well and had everything we needed for our stay.
Stayed 1 night in May 2024
Response from Mitchell W on 20 May 2024
Thank you so much for choosing Avid, we really appreciate your business. As well as taking the time to provide a review score and feedback. We hope to see you again.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, calm hotel in a peaceful area!
Stayed 1 night in Apr 2024
Response from Mitchell W on 22 Apr 2024
Julia, Thank you so much for choosing Avid, we really appreciate the business. As well as the time to provide a review score. We hope to see you again.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet with a modern twist. Enjoyed my stay.
Stayed 1 night in Apr 2024
Response from Mitchell W on 19 Apr 2024
Daniel, Thank you so much for choosing Avid, we really appreciate you taking the time to provide us with a review score and valuable feedback. We hope to see you again.

10/10 Excellent

Jerold, Tomah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Mitchell W on 17 Apr 2024
Jerold, Thank you for choosing Avid as well as taking the time to provide a review score. We hope to see you again soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was friendly, knowledgeable and helpful. Breakfast was good enough, not great -a typical hotel breakfast of convenience. Hotel location was excellent, we were able to get to many university and city sites. We would stay here again.
Stayed 2 nights in Mar 2024
Response from Mitchell W on 16 Apr 2024
Kathleen, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score as well as feedback. Happy to hear you enjoyed your stay overall, we hope to see you again.

8/10 Good

Andrew John

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall, this was a very good hotel. The rooms are very clean and neat and I like the minimalist touch. The only problem I had was the customer service. We waited 20 minutes to check in because the front desk attendant was outside doing something. When she returned inside she didn't say anything to us and checked us in as if we had just arrived. Her attitude was less than welcoming and it appeared that she did not want to be there.
Stayed 3 nights in Apr 2024
Response from Mitchell W on 11 Apr 2024
Andrew, Thank you so much for choosing Avid, appreciate the feedback and time you took to provide a review score. I'll be addressing the customer service situation.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice to see beautiful, economical design without frilly nonsense. Feels magnificently clean. What I didn't like was Expedia tacking on insurance that I didn't ask for. Dishonest and creepy.
Stayed 1 night in Apr 2024
Response from Mitchell W on 10 Apr 2024
Timothy, Thank you so much for choosing Avid, we really appreciate you giving us a chance. We hope to see you again, take care and have a great upcoming weekend.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitchell W on 18 Mar 2024
Dawn, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score and your business. We hope to see you again.

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Body soap in shower was out
Stayed 2 nights in Mar 2024
Response from Mitchell W on 11 Mar 2024
Wyatt, First let me apologize for the soap, appreciated that feedback. It'll help us improve our department and property as a whole. Take care and hope to see you again, we are thankful for your business.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Beds were extremely comfortable and clean.
Stayed 1 night in Mar 2024
Response from Mitchell W on 10 Mar 2024
Nicole, Thank you so much for choosing Avid, we really appreciate you taking the time to provide feedback and review score.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a quality mattress and breakfast was just right
Stayed 1 night in Mar 2024
Response from Mitchell W on 4 Mar 2024
Thank you so much for choosing Avid and giving us a chance, happy to see overall you enjoyed your experience. We hope to see you again, take care.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mitchell W on 27 Feb 2024
Jason, Thank you so much for choosing Avid, we really appreciate your business and time to provide a review score.

10/10 Excellent

Tersalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mitchell W on 15 Feb 2024
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mitchell W on 6 Feb 2024
Thank you for choosing Avid and taking time to provide a review score.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Very clean. Restaurants very close. Buck & Honeys is an amazing spot. Excellent food
Stayed 1 night in Jan 2024
Response from Mitchell W on 22 Jan 2024
Shannon, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score and valuable feedback. We hope to see you again.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mitchell W on 16 Jan 2024
Mark, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

8/10 Good

Melodie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room 208 had electrical issues. The lights/outlets kept going out.
Stayed 1 night in Dec 2023
Response from Mitchell W on 8 Jan 2024
Melodie, Thank you so much for choosing Avid, we really appreciate your business. As well as the time to provide feedback and a review score. I do apologize regarding the outlets having difficulties. We do hope to see you again, take care.

6/10 Okay

Cyrus

Liked: Cleanliness, staff & service
Fine stay but you pay more for less value- no complete breakfast.
Stayed 1 night in Dec 2023
Response from Mitchell W on 26 Dec 2023
Cyrus, Thank you so much for your business and taking the time to provide feedback. We do hope to see you again, take care.

6/10 Okay

Scott

Stayed 1 night in Dec 2023
Response from Mitchell W on 14 Dec 2023
Scott, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely clean, comfy, friendly, well designed rooms and property. Great breakfast choices—healthy!
Stayed 1 night in Dec 2023
Response from Mitchell W on 5 Dec 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score as well as valuable feedback. We hope to see you again, take care.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Beds where so comfortable
Stayed 1 night in Nov 2023
Response from Mitchell W on 1 Dec 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score as well as feedback. We hope to see you again, take care.

10/10 Excellent

Robert, Punta Gorda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very quiet room. Clean hotel.
Stayed 5 nights in Nov 2023
Response from Mitchell W on 28 Nov 2023
Robert, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Mary E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was thoughtfully laid out - one firm pillow, one soft pillow on each side of the bed; plenty of place to hang or store suitcases and clothing without large dressers; comfy bed; blackout shade was the best we'd ever seen - actually blacked out the light with easy control; roomy bathroom, great shower, plenty of lights near the bed and around the room. Breakfast was plentiful and varied, with no waffle maker to generate a long line. Coffee available 24 hours a day. The staff members were all kind and efficient. We could hear some other guests, but most noise was muted by the great construction. Plenty of parking; great carts to help transport our luggage to and from the car. We hope to stay again.
Stayed 3 nights in Nov 2023
Response from Mitchell W on 21 Nov 2023
Mary, Thank you so much for choosing Avid and leaving valuable feedback. We really appreciate you taking the time and the kind review. Happy to hear you took advantage of what Avid has to offer and overall had a great experience. We hope to see you again soon. Take care.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Not the best night, just ok.
Booked the room, it said one room left. Once we went to check in we were told they had over booked. The receptionists was able to accommodate us which I appreciated. The hotel looks new and was clean. The room was nice but we couldn't get the fan on the AC to work. Also there was a dog across the hall barking. The walls are thin, you hear the woman in high heels clomping around above you at 2am and the toilet flushing in the rooms next to you. Also we kept being woken by a weird knocking. We thought it was the door but it wasn't. So it wasn't the best night, it was ok.
Stayed 1 night in Nov 2023
Response from Mitchell W on 20 Nov 2023
James, thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score and valuable feedback. We hope to see you again, take care. If you like to discuss further please call the property and ask for Mitchell.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, very comfortable and clean. The breakfast options were appreciated.
Stayed 2 nights in Oct 2023
Response from Mitchell W on 20 Nov 2023
James, thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Eric, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and comfortable place to stay. Very Clean. Large open gathering space with a grab and go breakfast. Nothing fancy but perfect for us when we come to visit our son in Madison.
Stayed 2 nights in Nov 2023
Response from Mitchell W on 24 Nov 2023
Eric, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score and valuable feedback. We hope to see you again, take care.

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from Mitchell W on 14 Dec 2023
Babara, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mitchell W on 20 Nov 2023
James, thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming and helpful. The property is immaculate.
Stayed 1 night in Oct 2023
Response from Mitchell W on 31 Oct 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score and valuable feedback. We hope to see you again, take care and have a great week.

8/10 Good

Debra

Stayed 2 nights in Oct 2023
Response from Mitchell W on 1 Nov 2023
Debra, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score and feedback. We hope to see you again, take care.

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mitchell W on 31 Oct 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care and have a great week.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Mitchell W on 16 Nov 2023
Karen, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Josh

Liked: Property conditions & facilities
Clean and cheap
Stayed 2 nights in Oct 2023
Response from Mitchell W on 26 Oct 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
New hotel, clean and great value.
Stayed 1 night in Oct 2023
Response from Mitchell W on 30 Oct 2023
Mark, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score along with some feedback. We hope to see you again, take care.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mitchell W on 23 Oct 2023
Erin, Thank you so much for choosing Avid, we really appreciate your business as well as taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mitchell W on 19 Oct 2023
Paula, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again, take care.

10/10 Excellent

Nate

Stayed 2 nights in Oct 2023
Response from Mitchell W on 18 Oct 2023
Nate, Thank you so much for choosing Avid, really appreciate taking the time to provide a review score. Take care and have a great week.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient wall hooks and bedside table!!
Really liked all of the hooks on the walls…great way to hang up our clothes, backpacks,etc!! Also, there was a little bedside like table that was excellent to bring into the bathroom to create more space for our toiletries! These are two things I really wish more hotels would have!!
Stayed 2 nights in Oct 2023
Response from Mitchell W on 17 Oct 2023
Steven, Thank you so much for choosing Avid, really appreciate taking the time to provide a review score as well as feedback. Happy to read you enjoyed your stay overall. Take care and have a great week.

10/10 Excellent

Carrie

Stayed 1 night in Oct 2023
Response from Mitchell W on 7 Nov 2023
Carrie, Thank you so much for choosing Avid, we really appreciate your business. As well as taking the time to provide a review score. We hope to see you again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place for reasons I couldn’t tell from the pictures: it’s a new hotel and everything was so clean and thoughtfully designed. The floor is a vinyl (cleaner than carpet) with backing making it warm and soft underfoot. The lighting is bright and warm, switches can turn all the lights on in the area or you can switch individual ones on/off. Benches for your suitcases when you walk in, charging plugs, etc. it’s as if the designer actually stayed in the room and thought ahead about what guests would want. I’m done with musty old dimly lit rooms that cost more.
Stayed 1 night in Oct 2023
Response from Mitchell W on 16 Oct 2023
Paul, Thank you so much for choosing Avid, very new product with IHG. Glad to read the wonderful review. Thank you for taking the time to provide feedback and a review score. We hope to see you again, take care.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mitchell W on 12 Oct 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. Hope to see you again, take care.

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Mitchell W on 2 Oct 2023
Thank you for choosing Avid, we appreciate the time to provide a review score, take care.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing not great - the orange and cranberry juice is very watered down.
Stayed 2 nights in Sep 2023
Response from Mitchell W on 2 Oct 2023
Thank you for choosing Avid, we appreciate the time to provide a review score and valued feedback, I'll be looking into the juice, thank you. Take care.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madison wedding
Nice hotel, fairly easy to get to. Clean, good condition. Only criticism is high “fees” not disclosed when booking, you only find out when you see the charge on your credit card statement. $75 fee on a $200 room. The fees do not include taxes, those are extra and expected.
Stayed 1 night in Sep 2023
Response from Mitchell W on 27 Sept 2023
Thank you for choosing Avid, we really appreciate your business and taking the time to provide a review score and feedback. I do apologize for the unexpected authorization amount. We do have signage at the check-in desk. However we also should've verbalized it. We do hope to see you again, take care.

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023
Response from Mitchell W on 12 Oct 2023
Theresa, Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. Hope to see you again, take care.

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mitchell W on 23 Sept 2023
Thank you so much for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mitchell W on 15 Sept 2023
Thank you so much for choosing Avid, appreciate you taking the time to provide a review score. We hope to see you again, take care.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mitchell W on 13 Sept 2023
Thank you for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again.

10/10 Excellent

brian

Stayed 1 night in Sep 2023
Response from Mitchell W on 2 Oct 2023
Thank you for choosing Avid, we appreciate the time to provide a review score, take care.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great value for the money. Extremely clean and the front desk staff were very helpful and friendly. Our room was all ready when we checked in and there was a note on the card holder welcoming us. I would definitely stay again!
Stayed 2 nights in Sep 2023
Response from Mitchell W on 13 Sept 2023
Thank you for choosing Avid, we really appreciate you taking the time to provide a review score. We hope to see you again.