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Reviews of Quinta Paços do Lago

4 out of 5
Quinta Paços do Lago
Rua Comandante Camacho de Freitas 550, Ribeira Brava, Madeira

Reviews

9.0

Wonderful

Rating 10 - Excellent. 7 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Madeira Holiday
We had an absolutely fabulous time. Our hosts were generous and offered great hospitality. We would not hesitate to recommend the Quinta and look forward to returning.
Stayed 7 nights in Jan 2019
Response from Duarte on 13 Feb 2019
Dear Neil It was a privilege to receive you in our "Quinta". We will always remember your sympathy and friendly relationship. You together overflows affection and humanity. We will keep your stars in the sky, until you return! Tourism rises with the excellence of the guests like you. Ana B. and Duarte

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very disappointing; mislead by website and photos
My wife and I booked the 2-bedroom apartment, which we assumed to be in the Quinta and furnished elegantly. Had we known the apt. was in another building, 70 steps down the hillside we wouldn't have booked it. Photos very misleading. The apt. was also on 2 storeys; very basic, spartan, and cold. We were given an extra convector heater, but it was insufficient. We ended up buying a fan heater. However, the inconvenience of having to climb 70 steps to go up and down to breakfast/car etc. proved too much and in the end we left. No pegs or hooks to hang anything; no towel rail; basic utensils in kitchenette, fridge had no ice compartment; no dressing table or mirror in bedroom; no wardrobe or drawers (just hangers and shelves in a recessed area); soul-less, no atmosphere that we had expected from a Quinta. Not even a mat to wipe your feet. Toiletries just liquid soap. No hot water on 2 mornings. Breakfast in an external room, not accessible from the Quinta either. No views, port-hole windows. Woodchip walls made it feel like a rabbit hutch. Basic breakfast. Everyone eating in their jackets! Advice on room-info. said not to open windows at night because of mosquitos, but we were still bitten (even in cold weather). Owner agreed the apt. was purpose built for families; not suitable for couples seeking elegance. Blamed website for inaccuracies. Nice man, very fair in charging us less for the time we spent there. (wife not so agreeable when we left!) Found somewhere better.
Stayed 14 nights in Feb 2018
Response from General Manager on 3 Apr 2018
The opinion of our guests is important to us because we strive every day to provide you with excellent service. However this particular comment, sent by an "anonymous!” does not present any constructive attitude on the contrary it is incoherent and imprecise. The statement of the new architectural presence accepts the reality in its context of rural insertion, excelling by harmonizing with its environment a traditional time and a certain complex and mysterious sensuality in the desired modernity, to the point of merging. The "Quinta" has two main types, one of Studios described as family-friendly and is located in the South House (based on a more informal and rational decoration intended for family use) and another of Suites located in the North House (with a more classic and formal) meant for couples. This is perfectly described in the website. General Manager

10/10 Excellent

Hamid, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to stay in a home away from home?
Having me and my friends being welcomed to their lovely home from the start, the experience was nothing short of exemplary from the kindness of staff to the simple yet delicious breakfast on offer at the start. We were recommended a plethora of restaurants and visits on this small island, showing the staffs knowledge of the island. It was a pleasure staying here with our friends and hope to come back soon!
Stayed 5 nights in Dec 2017
Response from Ana Bela e Duarte on 25 Jan 2018
It was a privilege to receive you and friends in our "Quinta". We will always remember your sympathy and friendly relationship. Your group overflows affection, good mood and humanity. You are the example of a good meeting of cultures through tourism. Your experience is extremely important for our development to reach the excellence of the service.

10/10 Excellent

N R, Bi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Top gewesen. Waren zur Covid-Zeit vor Ort. Fühlten uns sehr Sicher. Nur 4 Personen in der Anlage. Kleines aber abwechslungsreiches Frühstück von Tag zu Tag. Tolles Zimmer. Wir kommen gerne wieder.
Stayed 7 nights in Sep 2020
Response from Duarte on 21 Sept 2020
It was a privilege to receive you in our "Quinta". We will always remember your sympathy and friendly relationship. We will keep your stars, until you return! Tourism rises with the excellence of the guests like you. Ana B e Duarte R

8/10 Good

Bogdan, Geldern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine tolle Unterkunft, abseits vom Massentourismus. Ein portugisches Dorf mit Bars, Gaststtäten , Tankstelle , als alles was man braucht. Sehr nette Besitzer, sehr freundlich, sauber, gut ausgestattet. Frühstück ist etwas mager, man wird zwar satt aber wenig Auswahl.Kaffee aus der Thermoskanne, war nicht der Hitt. Sonst alles gut.Wir waren eine Woche da, es hat uns gut gefallen.Die Wohnug ist sehr gross und die Möbel sind neuwertg.
Stayed 7 nights in Oct 2019
Response from Duarte on 19 Nov 2019
It was a privilege to receive you in our "Quinta". We will always remember your sympathy and friendly relationship. Tourism rises with the excellence of the guests like you. Ana Bela and Duarte

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2019
Response from Duarte R. on 2 Jul 2019
Dear Michal, It was a privilege to receive you in our "Quinta". We will always remember your sympathy and friendly relationship. Your family overflows affection and humanity. The meeting of cultures in friendship is essential to improve the world. We will keep your stars in the sky, until you return. Tourism rises with the excellence of the guests like you. We wish the best for your life. Ana Bela and Duarte

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from DR on 27 Apr 2019
It was a privilege to receive you in our "Quinta". Tourism rises with the excellence of the guests like you. We wish the best for your life. Ana B. and Duarte R.

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nette, hilfsbereite Gastgeber, denen das wohl ihrer Gäste am Herzen liegt. Das Studio war sehr grosszügig und hat uns super gefallen, der Ausblick von der eigenen Terrasse ist top, auch das Frühstück war gut und ausreichend. Zur Lage: Fussläufig erreichbar ist nicht viel, Auto ist (wie überall auf Madeira) ein Muss. Ein Restaurant ist direkt um die Ecke, der nächste Mini Supermarkt 20 Fussminuten entfernt.
Stayed 7 nights in Jun 2018
Response from Ana Bela e Duarte on 20 Jun 2018
Dear Anja and Family It was a privilege to receive you in our "Quinta". We will always remember your sympathy and friendly relationship. A great memory was written in our “home”. Your family overflows affection, happiness and humanity, thanks for giving us so much. You are an example of excellent guests. The world gets better when we share it with you. We wish the best for your life. Ana Bela and Duarte

10/10 Excellent

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quinta recommandée
Quinta très agréable et bien située . Accueil de Duarte personnalisé et chaleureux. Les nombreux conseils touristiques : choix rando ou resto donnés se sont toujours avérés excellents rendant séjour à madère exceptionnel. Adresse à recommander +++
Response from Duarte on 5 May 2018
Madame et Monsieur Vaidie, Ce fut un privilège de vous recevoir dans notre "Quinta". Votre sympathie et amitié nous a touché à tous. Le monde est meilleur quand nous partageons différentes cultures dans l'amitié. Merci. La grande porte sera toujours ouverte pour vous. Ana Bela et Duarte

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernes Hotel mit großen Zimmern
Eine neu umgebaute Quinta, die sehr große Zimmer bietet. Die Gastgeber sind sehr bemüht und können einem viel über die Insel, Ausflugstipps und das Essen erzählen. Beim Frühstück gibt es viel selbstgemachtes, was uns sehr gefallen hat.
Stayed 2 nights in Nov 2017
Response from Ana Bela on 9 Nov 2017
Dear Guests, It was a privilege to receive you in our "Quinta". We will always remember your sympathy and friendly relationship. Your experience expressed in comment is extremely important for our development to reach the excellence of the service. We wish the best for your lives. The Manager Ana Bela